{"id":5985,"date":"2019-02-17T12:53:24","date_gmt":"2019-02-17T12:53:24","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=5985"},"modified":"2023-05-02T15:45:18","modified_gmt":"2023-05-02T15:45:18","slug":"automation-system-efficiency","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/automation-system-efficiency\/","title":{"rendered":"Why Even the Best Automation System Won\u2019t Improve Your Efficiency"},"content":{"rendered":"Your automation technology is a success. Yet your employee efficiency is flatlining.\n\nHow can both of these be true?\n\nThe answer is simple. You have the right automation system and the wrong mindset.\n\nAutomation technology has the power to revolutionize your business operations. By taking over mundane, routine tasks, your employees have more time and energy to focus on complex, high-touch work.\n\nFor example, by automatically sorting customer complaints according to categories, your customer support personnel can spend their time handling more complicated cases instead of doing this time-consuming work manually. Efficiency rises, customers are happy<\/a>, and your employees are more engaged.\n\nBut too often, this isn\u2019t the picture we\u2019re seeing. Despite the potential to raise efficiency, companies are failing to achieve better outcomes.\n\nThe problem is having the wrong mindset. If you want to boost efficiency and productivity<\/a> across the board, you can\u2019t only focus on automation. You need to examine every digital process and platform. While not every digital task can or should be automated, each must be optimized for efficiency.\n

Dive Deeper: How Robotic Process Automation Can Unleash Higher Employee Productivity<\/strong><\/em><\/a><\/span><\/p>\n\n

The wrong mindset can negate the benefits of your automation investment<\/h2>\nLet\u2019s take the example from above. You\u2019ve implemented an advanced automation system to increase efficiency in your\"automation customer success department.\n\nSupported by these new tools, your CS personnel are free from the monotonous but still important aspects of the role, like reading each support ticket, sorting them, and delegating them to the right person.\n\nInstead, they\u2019re able to spend their time actually solving customers\u2019 problems, building stronger relationships, and ensuring a positive customer experience<\/a>.\n\nYet, because of a myriad of other efficiency-inhibiting processes, it\u2019s difficult to see the gains of your automation investment.\n\nWhen identifying what can be automated, it\u2019s essential to keep an eye on the whole picture. Your automation investment might improve efficiency on that one particular process, but if you don\u2019t maintain this mindset of optimization across all employee processes, you\u2019ll continue to feel the burden of time-consuming, inefficient processes.\n

\u201cFringe\u201d software and poor training are to blame<\/h2>\nOften, the software that ends up dragging down your employees\u2019 efficiency are the platforms and systems that they only \"employeeuse once in a while.\n\nFor example, human resources systems are critical to the daily lives of those in your HR department. But for employees who only use HR apps for requesting time off, correcting a timesheet, or viewing their pay slips, building enough familiarity to gain proficiency is a challenge.\n\nLack of proficiency on a software platform is a major barrier to productivity and efficiency. When your employees need to spend three times as long completing a \u201cfringe\u201d task that\u2019s not even critical to their role, it negates the benefits of improved efficiency due to automation technology.\n\nAnother symptom of the wrong mindset is poor software onboarding.\n\nOne of the most frustrating and time-consuming experiences employees have with technology is learning how to use unfamiliar platforms<\/a>. Without an adequate approach to software onboarding<\/a> and training<\/a>, employees will struggle to navigate the interface and complete important processes.\n\nImagine you\u2019ve just made two investments in technology. One is to automate your CS department\u2019s system for sorting and handling tickets, and the other is a new expense management software. The automation system saves you time, but the unfamiliar, confusing new finance app is eating up all of your gains. Again \u2014 the wrong mindset is preventing optimization across the board.\n

Boost enterprise-wide efficiency with a Digital Adoption Platform (DAP). Request a Demo.<\/strong><\/em><\/a><\/span><\/p>\n\n

Fix efficiency everywhere<\/h2>\nRelying on investments like automation to solve all of your inefficiency problems is misguided. You\u2019re not implementing automation everywhere, so identifying where other sources of inefficiency persist is critical.\n\nWhether it\u2019s fringe software, a poor approach to training<\/a>, or any other factor, it\u2019s important to understand what contributes to subpar efficiency levels. Simply ask employees for their feedback and ideas. If you have the capability, you can monitor usage<\/a> on your software to see where the most friction occurs.\n\nThe most important thing is fixing the mindset. There\u2019s no end-all solution to efficiency challenges. Automation can make a big difference in the processes it takes over, but it won\u2019t solve your inefficiency problems everywhere.\n\n

WalkMe\u2019s Digital Adoption Platform (DAP)<\/strong> transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business.<\/em><\/span><\/p>

Request a Demo<\/a><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Your automation technology is a success. Yet your employee efficiency is flatlining. How can both of these be true? The…<\/span>","protected":false},"author":246,"featured_media":5986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[336,256,169,153],"class_list":["post-5985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-automation-technology","tag-employee-efficiency","tag-employee-productivity","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"\nWhy Even the Best Automation System Won\u2019t Improve Your Efficiency - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"Even the most advanced automation system isn't the end-all solution to inefficiency. 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