{"id":5725,"date":"2019-01-02T14:00:54","date_gmt":"2019-01-02T14:00:54","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=5725"},"modified":"2023-05-02T15:44:56","modified_gmt":"2023-05-02T15:44:56","slug":"best-of-2018","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/best-of-2018\/","title":{"rendered":"Year in Review: WalkMe\u2019s Best Articles of 2018"},"content":{"rendered":"

Exactly what is digital adoption? How do you build a \u201ccustomer-obsessed\u201d culture, and why do you need one? What does Robotic Process Automation technology do, and how do you implement it?<\/em><\/p>\n

These are just a few of the many questions we tackled in 2018. Over the last year, we\u2019ve built up the WalkMe Blog to be the ultimate one-stop-shop for all of the questions, answers, and resources you need to thrive in the digital era.<\/p>\n

Here are our 10 most popular posts of 2018.<\/p>\n\n

1. Everything You Ever Wanted to Know About Digital Adoption<\/a><\/h2>\n

Digital adoption is achieving a state in which digital tools are being used as intended, and to their fullest extent. From defining the term to understanding how to realize it in your own organization, this is the ultimate guide to achieving digital adoption during digital transformation and beyond. Bookmark it, print it, keep it in your top desk drawer.<\/p>\n\n

2. The CEO\u2019s Guide to Successful Change Management<\/a><\/h2>\n

In a rapidly evolving business landscape, a solid change management infrastructure is critical. Continual technological progress introduces \"changemarket changes, new talent needs, and increasing consumer demands. The only way to address these things is head on, and you have to be prepared. In this guide, learn why change management is important, why it fails, the contributors to employee resistance, and how to overcome it.<\/p>\n\n

3. How a Pod Structure Boosted Our R&D From Surviving to Thriving<\/a><\/h2>\n

If you\u2019ve ever wondered the optimal way to structure technical teams, you need to read this post. Running a research and development team is a significant cost \u2014 and you can\u2019t afford any inefficiencies in it. Without an effective organizational structure, your R&D will be dragged down by errors and slowness. That\u2019s why WalkMe transitioned its R&D department from a team structure to a pod structure<\/a>. And the result was beyond anyone\u2019s expectations.<\/p>\n\n

4. Top Tips for Implementing Effective Robotic Process Automation (RPA)<\/a><\/h2>\n

Robotic Process Automation has the potential to completely transform business operations \u2014 if used correctly. By automating mundane, repetitive processes with RPA, companies can dedicate their personnel\u2019s time and talents to more complex, high-touch initiatives. Ensure successful implementation of your RPA technology with the four tips in this post.<\/p>\n\n

5. The Future is Fintech: 4 Drivers of Change in Financial Services<\/a><\/h2>\n

For financial technology companies, increasing digital capabilities is among the most important strategic goals. Without efficient digital \"fintechsystems managing internal operations, fintech companies will fall behind their competitors. Cloud computing, robotic advisory, artificial intelligence, and distributed ledger technology are the four major forces of disruption in fintech.<\/p>\n\n

6. If You Don\u2019t Have a \u2018Customer-Obsessed\u2019 Culture, You\u2019re Losing<\/a><\/h2>\n

If you want your customers to remain loyal to your brand, you have to reciprocate. Then take it one step further. In today\u2019s competitive business world, customers have more choice than ever. You need a customer-obsessed culture, where each aspect of the business keeps the customer at the center. This is how you provide a great customer experience every time and maintain retention.<\/p>\n\n

7. Deep Dive: Employee Frustration is Destroying Your Employee Experience<\/a><\/h2>\n

Now more than ever, HR departments are striving to provide the best possible employee experience. Beyond salaries and bonuses, leaders realize that employees\u2019 everyday happiness and satisfaction has the biggest impact on retention and overall business success. But employee frustration threatens to undermine these efforts. Many factors contribute to employee frustration, but there is one that often flies under the radar: complex workplace technology.<\/p>\n\n

8. 5 Employee Training<\/a> Best Practices For Successful New Hire Onboarding<\/h2>\n

Without effective training, even the highest potential employees will be unable to perform to their fullest capabilities. That\u2019s why proper training and onboarding is essential. It\u2019s not only key to getting high-quality work faster, but also for employee retention and internal branding. Use these five best practices to bolster your training model and set new hires on the track to success.<\/p>\n\n

9. Who\u2019s Killing Your Digital Transformation?<\/a><\/h2>\n

Is someone on your team quietly rebelling against your digital transformation efforts? Are you unknowingly contributing to its demise?\u00a0\"digital Resistance to change<\/a> takes all shapes and forms, and sometimes it\u2019s hard to identify. But if you don\u2019t find the culprit, your digital change effort could be too damaged to salvage.<\/p>\n\n

10. Change Leadership is the Key to Change Management in the Digital Era<\/a><\/h2>\n

We hear \u201cchange management\u201d all the time, but we rarely hear the words \u201cchange leadership\u201d used together. In the digital business era, it\u2019s time to start emphasizing change leadership. Otherwise, initiatives like digital transformation, shifting business models, or changing the core product will be too hard to manage. There are three main priorities change leaders<\/a> must stay on top of. Read on to find out.<\/p>\n

________<\/p>

WalkMe\u2019s Digital Adoption Platform (DAP) transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business. \u2014 Request a demo today.<\/strong><\/a><\/em><\/span><\/p><\/span><\/p>","protected":false},"excerpt":{"rendered":"Exactly what is digital adoption? How do you build a \u201ccustomer-obsessed\u201d culture, and why do you need one? 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