{"id":5431,"date":"2018-11-14T15:04:45","date_gmt":"2018-11-14T15:04:45","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=5431"},"modified":"2018-11-14T15:04:45","modified_gmt":"2018-11-14T15:04:45","slug":"digital-adoption-process","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-adoption-process\/","title":{"rendered":"How To Design A Winning Digital Adoption Process"},"content":{"rendered":"Wouldn\u2019t it be great if everyone adopted new technology as easily as an excited four-year-old with an iPad?\n\nSadly, navigating the complexities of a sophisticated CRM is not as easy as figuring out consumer-grade tech.\n\nAccording to the <a href=\"https:\/\/www.researchgate.net\/publication\/254429427_Assimilating_Online_Technologies_into_School_Culture\" target=\"_blank\" rel=\"noopener\">Rogers&#8217; Bell Curve<\/a> for technology adoption, just 16% of people are considered \u201cinnovators\u201d or \u201cearly adopters,\u201d while 50% are considered the \u201clate majority\u201d or \u201claggards.\u201d\n\nWhen half of your employees are struggling to adopt your software, designing an effective digital adoption process is critical.\n<h2>What is the cost of digital adoption failure?<\/h2>\nAs business transformation specialist Abhik Sengupta <a href=\"https:\/\/www.theblackdot.com.au\/insights\/blog\/january-2018\/implementing-and-adopting-technology\" target=\"_blank\" rel=\"noopener\">writes<\/a>:\n\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5433 alignnone\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/\u201cWhile-technology-can-be-a-great-enabler-for-growth...it-comes-with-implementation-and-adoption-challenges-that-could-hinder-progress\u2026\u201d.jpg\" alt=\"digital adoption\" width=\"800\" height=\"250\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/\u201cWhile-technology-can-be-a-great-enabler-for-growth...it-comes-with-implementation-and-adoption-challenges-that-could-hinder-progress\u2026\u201d.jpg 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/\u201cWhile-technology-can-be-a-great-enabler-for-growth...it-comes-with-implementation-and-adoption-challenges-that-could-hinder-progress\u2026\u201d.jpg?resize=300,94 300w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\n\nFailing to achieve sustainable <a href=\"https:\/\/www.walkme.com\/blog\/everything-digital-adoption\/\" target=\"_blank\" rel=\"noopener\">digital adoption<\/a> leads to several consequences that drag down the pace of business and harm the employee experience:\n<ul>\n \t<li>Lack of productivity on digital tools<\/li>\n \t<li>Lower overall <a href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\" target=\"_blank\" rel=\"noopener\">employee performance<\/a><\/li>\n \t<li>Rising <a href=\"https:\/\/www.walkme.com\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noopener\">employee frustration<\/a> and declining morale<\/li>\n \t<li>Resistance to new digital tools<\/li>\n \t<li>No return on your <a href=\"https:\/\/www.walkme.com\/blog\/software-investment\/\" target=\"_blank\" rel=\"noopener\">software investment<\/a><\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.walkme.com\/blog\/4-digital-adoption-mistakes\/\" target=\"_blank\" rel=\"noopener\"><em>Dive deeper: The 4 Digital Adoption Mistakes That Destroy Employee Performance<\/em><\/a><\/h3>\nAn effective digital adoption process is paramount to avoiding these effects.\n<h2>The solution is a solid digital adoption process<\/h2>\nThe goal of your digital adoption process is high-level user adoption.\n\nThis means your employees don\u2019t just gain basic proficiency on a platform, but they can use it to its highest capabilities. By taking advantage of advanced functionality, your employees should be able to use your technology to create new opportunities.\n\nSuccessful digital adoption drives your organization down more innovative pathways.\n<h2>8 tips for designing your digital adoption process<\/h2>\nAt a bare minimum, a successful digital adoption process needs:\n<ul>\n \t<li>Coordination between leaders and stakeholders<\/li>\n \t<li>Honest communication with end users<\/li>\n \t<li>An agile approach to execution<\/li>\n<\/ul>\nTo achieve each requirement, apply the following tips each time new technology is added to your organization, you can maintain high-level digital adoption and improve employee productivity.\n<h3>1. Start with your goals<\/h3>\n<h3><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5435\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Streamline-21_185041.png?w=110&#038;h=110&#038;crop=1\" alt=\"digital transformation\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Streamline-21_185041.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Streamline-21_185041.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nAlways start with your business goals. Clearly define what you are trying to achieve, and how a new tool will help you get there.\n\nRemember, adding a new digital tool should always support these goals. If you aren\u2019t <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-strategy\/\" target=\"_blank\" rel=\"noopener\">strategic about the technology<\/a> you choose in the first place, it will be difficult to adopt.\n<h3>2. Open a feedback loop\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5436\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_ic_loop_48px_352533.png?w=110&#038;h=110&#038;crop=1\" alt=\"employee feedback\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_ic_loop_48px_352533.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_ic_loop_48px_352533.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nOpen communication is critical at every stage of your software implementation. First, know what your users\u2019 needs are. Then collect feedback about how well the tool fulfills those needs, where friction occurs, and what changes need to be made.\n\nThis is critical to lowering employee frustration and raising productivity.\n<h3>3. Use a timeline\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5437\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_calendar-3_322414.png?w=110&#038;h=110&#038;crop=1\" alt=\"digital transformation strategy\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_calendar-3_322414.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_calendar-3_322414.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nCreate a digital adoption timeline that is both realistic and ambitious.\n\nHow long will implementation take? How long will the transition period be? How will you measure the adoption rate increases over time, and at what points during the process? Formalize these steps and stay vigilant throughout the process.\n<h3>4. Be open to making changes\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5438\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Pencil_1021030.png?w=110&#038;h=110&#038;crop=1\" alt=\"digital adoption strategy\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Pencil_1021030.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Pencil_1021030.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nMake sure you incorporate changes based on feedback and any problems or opportunities that arise.\n\nYour digital adoption process should be agile, not rigid. Consider how you\u2019re going to incorporate changes and make sure you have the resources to do it.\n<h3>5. Use technology to your advantage\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5439\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Streamline-08_185027.png?w=110&#038;h=110&#038;crop=1\" alt=\"software adoption\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Streamline-08_185027.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Streamline-08_185027.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nA huge barrier to digital adoption is the archaic training process still used by many companies.\n\nTo achieve true digital adoption, you should approach onboarding and training with the same innovation as <a href=\"https:\/\/www.walkme.com\/glossary\/digitization\/\" target=\"_blank\" rel=\"noopener\">digitization<\/a> itself.\n\nMany leading organizations have turned to digital on-screen guidance systems that use contextual learning to provide real-time guidance. With contextual learning, even brand new users can easily complete tasks with efficiency and accuracy.\n<h3>6. Lead from the top down\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5440\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Picture16_3289575.png?w=110&#038;h=110&#038;crop=1\" alt=\"digital leadership\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Picture16_3289575.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_Picture16_3289575.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nStrong leadership has a huge role to play in overcoming <a href=\"https:\/\/www.walkme.com\/blog\/change-6-strategies-overcome-resistance\/\" target=\"_blank\" rel=\"noopener\">employee resistance to change<\/a> \u2014 one of the biggest obstacles to digital adoption.\n\nMake sure managers and executives lead from the front. By demonstrating their commitment to the adoption process, the can encourage the rest of the organization to adopt the changes.\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.walkme.com\/blog\/cios-promote-digital-innovation\/\" target=\"_blank\" rel=\"noopener\"><em>Next on your reading list: How Transformational CIOs Drive Digital Innovation<\/em><\/a><\/h3>\n<h3>7. Work smarter, not harder\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5441\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_tv-seat_430122-1.png?w=110&#038;h=110&#038;crop=1\" alt=\"digital transformation\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_tv-seat_430122-1.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_tv-seat_430122-1.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nDigital adoption should make everything else simple, not more complicated. Make sure you\u2019re not adding new digital tools just for the sake of it.\n\nUsers need better \u2014 not more \u2014 tools.\n<h3>8. Make it easy\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignright size-thumbnail wp-image-5442\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_thumbs-o-up_1608724.png?w=110&#038;h=110&#038;crop=1\" alt=\"digital transformation success\" width=\"110\" height=\"110\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_thumbs-o-up_1608724.png 256w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/if_thumbs-o-up_1608724.png?resize=110,110 110w\" sizes=\"auto, (max-width: 110px) 100vw, 110px\" \/><\/h3>\nIf users are finding the adoption process difficult, think about how you can make it easier for them.\n\nThere are huge benefits to adding a digital adoption solution. In the nonprofit sector alone, workers reported <a href=\"https:\/\/www.accenture.com\/t20170206T201908Z__w__\/us-en\/_acnmedia\/PDF-42\/Accenture-Digital-Adoption-Report.pdf\" target=\"_blank\" rel=\"noopener\">efficiency gains of up to 91%<\/a>. Imagine what a strong digital adoption process could do for your organization.\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">__________<\/span><\/p>\n<span style=\"color: #808080;\"><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/\">WalkMe\u2019s Digital Adoption Platform (DAP)<\/a> transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business \u2014 <\/span><\/i><\/span><a href=\"https:\/\/www.walkme.com\/pages\/dap-cv-2-help-your-users-engage-technology\/?eco=digitaltr&amp;adin=digital-adoption-process-al01&amp;land=dap-cv-2-help-your-users-engage-technology&amp;pitch=Adoption-Promotion\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">request a demo today. <\/span><\/i><\/a>","protected":false},"excerpt":{"rendered":"Wouldn\u2019t it be great if everyone adopted new technology as easily as an excited four-year-old with an iPad? Sadly, navigating<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":5432,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[201,159,153],"class_list":["post-5431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-adoption","tag-software-implementation","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Design A Winning Digital Adoption Process - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"Your technology is useless if your employees struggle to use it. 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