{"id":5382,"date":"2018-11-07T13:00:26","date_gmt":"2018-11-07T13:00:26","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=5382"},"modified":"2023-05-02T15:44:33","modified_gmt":"2023-05-02T15:44:33","slug":"4-digital-adoption-mistakes","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/4-digital-adoption-mistakes\/","title":{"rendered":"4 Digital Adoption Mistakes That Destroy Employee Performance"},"content":{"rendered":"<p>The pace of change in the modern workplace is accelerating all the time.<\/p>\n<p>As you look for new digital tools to refine your strategy and boost business performance, adaptability and agility have emerged as key organizational traits.<\/p>\n<p>But the rate at which companies are implementing new tools is often too fast for employees to keep up. They simply can\u2019t learn new tech quickly enough.<\/p>\n<p>Without a high level of usability, your software investment will flop, employee performance will suffer, and your bottom line will dip.<\/p>\n<p>If you are building up your tech arsenal, you need your employees to be adaptable. They must be able to quickly adopt and gain proficiency with new tools. They need to achieve digital adoption.<\/p>\n\n<h2>What is digital adoption?<\/h2>\n<p><a href=\"https:\/\/www.walkme.com\/blog\/everything-digital-adoption\/\">Digital adoption<\/a> is achieving a state in which digital tools are being used as intended, and to their fullest extent.<\/p>\n<p>But it\u2019s about more than just basic usability. Total digital adoption is when that particular technology becomes second nature to its user.<\/p>\n\n<h2>Why digital adoption is critical to performance<\/h2>\n<p>Step into your employees\u2019 shoes.<\/p>\n<p>The modern employee uses an average of 9.39 apps per day, according to a survey by harmon.ie. Seventy-four percent of respondents have more than five apps open at once. In a <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-organizations\/\" target=\"_blank\" rel=\"noopener noreferrer\">large organization<\/a>, the variety of apps could be even greater.<\/p>\n<p>The so-called \u201cThird Industrial Revolution\u201d has spawned software for every function.<\/p>\n<p>Tracking time, managing projects, communicating, managing the sales process, the marketing process, accounting, talent management \u2014 the list goes on.<\/p>\n<p>In many cases, growth in the use of enterprise software has actually become counterproductive. While employees struggle to navigate apps to perform their tasks, productivity suffers.<\/p>\n\n<h3>We\u2019re living in an age of app overwhelm.<\/h3>\n<p>Digital adoption has become central to <a href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\" target=\"_blank\" rel=\"noopener noreferrer\">employee performance<\/a>. Employees that aren\u2019t using apps as intended, and to the fullest extent, are falling behind. They\u2019re less productive, <a href=\"https:\/\/www.walkme.com\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">more frustrated<\/a>, and not fulfilling their potential.<\/p>\n<p>In basic terms, they\u2019re costing the business money.<\/p>\n<p>Even an employee with the most outstanding skillset is only as good as their adoption of the digital tools you provide them.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/bcE2D6_NBpA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n<h2>4 digital adoption mistakes that threaten employee performance<\/h2>\n<p>Digital adoption mistakes can destroy employee performance and threaten to derail an organization\u2019s digital transformation. These are some of the most common.<\/p>\n\n<h3>1. No digital adoption solution<\/h3>\n<p>Traditional training methods have proved woefully inadequate for digital tools. Alternatively, digital adoption tools use <a href=\"https:\/\/www.walkme.com\/blog\/contextual-learning-employee-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">contextual learning<\/a> to assess in real-time what a user is doing, anticipate where they will encounter friction, and proactively send guidance.<\/p>\n<p>Think of a digital adoption solution as GPS for your enterprise software. When your employees always know where to go, they will be able to perform any task and do their jobs effectively.<\/p>\n<p>That means there\u2019s no time lost calling Support, attending training sessions, or grappling with the \u201cforgetting curve\u201d trying to navigate the platform from memory.<\/p>\n\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.walkme.com\/pages\/dap-cv-2-help-your-users-engage-technology\/?eco=digitaltr&amp;adin=4-digital-adoption-mistakes&amp;land=dap-cv-2-help-your-users-engage-technology&amp;pitch=Employee-Productivity\" target=\"_blank\" rel=\"noopener\">Achieve digital adoption and boost employee performance with WalkMe&#8217;s Digital Adoption Platform (DAP). Request a demo today.<\/a><\/h3>\n<h3>2. Poor implementation process<\/h3>\n<p>As with anything, your digital adoption implementation needs a strategy to guide it. But too many enterprises rush into implementation without preparing for and planning execution.\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5385 alignright\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/Image-Source_-Kotter-Inc..jpg\" alt=\"change management\" width=\"408\" height=\"317\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/Image-Source_-Kotter-Inc..jpg 408w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/11\/Image-Source_-Kotter-Inc..jpg?resize=300,233 300w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/p>\n<p>Remember that implementation is only half the digital adoption equation. The technical side, if you like. Don\u2019t neglect the people side of the equation. Have a strategy in place to address user onboarding and adoption.<\/p>\n<p>Prosci\u2019s <a href=\"https:\/\/www.prosci.com\/adkar\/adkar-model\" target=\"_blank\" rel=\"noopener noreferrer\">ADKAR model<\/a> and <a href=\"https:\/\/www.kotterinc.com\/8-steps-process-for-leading-change\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kotter\u2019s 8-step process<\/a> for organizational change are good places to start.<\/p>\n\n<h3>3. Inadequate vendor support<\/h3>\n<p>When a new digital tool is being implemented, it\u2019s really important that the vendor of that technology provides enough support.<\/p>\n<p>The vendor\u2019s customer success team should be available during implementation and beyond to answer any questions, address problems, and facilitate the adoption process in any way they can.<\/p>\n<p>If the vendor you selected isn\u2019t providing the right support, your employee performance will suffer. They will struggle with usability, and likely look for roundabout solutions, like doing tasks manually or using the old software.<\/p>\n\n<h3 style=\"text-align: center;\"><em><a href=\"https:\/\/www.walkme.com\/blog\/5-digital-adoption-tips\/\" target=\"_blank\" rel=\"noopener noreferrer\">Next on your reading list: 5 Digital Adoption Tips to Reduce Software Training Overload<\/a><\/em><\/h3>\n<h3>4. Lack of communication<\/h3>\n<p>Lack of communication is one of the most overlooked digital adoption mistakes. It&#8217;s central to any change initiative. In fact, it\u2019s highlighted as a key component of pretty much all <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noopener\">organizational change<\/a> management models.<\/p>\n<p>Communicating the need for digital change, its benefits, the vision and strategy behind it, to employees and other stakeholders is critical.<\/p>\n<p>Without clear, engaging, and consistent communication, organizations run the risk of losing users to old habits and poor morale.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">__________<\/span><\/p>\n<p><span style=\"color: #808080;\"><i><span style=\"font-weight: 400;\">WalkMe\u2019s Digital Adoption Platform (DAP) transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business \u2014 <\/span><\/i><\/span><a href=\"https:\/\/www.walkme.com\/pages\/dap-cv-2-help-your-users-engage-technology\/?eco=digitaltr&amp;adin=4-digital-adoption-mistakes-al01&amp;land=dap-cv-2-help-your-users-engage-technology&amp;pitch=Adoption-Promotion\" rel=\"\"><i><span style=\"font-weight: 400;\">request a demo today.<\/span><\/i><\/a><\/p>\n\n<h3 style=\"text-align: center;\"><\/h3>","protected":false},"excerpt":{"rendered":"The pace of change in the modern workplace is accelerating all the time. As you look for new digital tools<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":5386,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[201,110,313,153],"class_list":["post-5382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-adoption","tag-digital-transformation","tag-employee-performance","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 Digital Adoption Mistakes That Destroy Employee Performance - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"Your employees can\u2019t do their jobs if they can\u2019t use your enterprise software. 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