{"id":5332,"date":"2018-10-24T16:41:50","date_gmt":"2018-10-24T16:41:50","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=5332"},"modified":"2023-05-02T15:44:30","modified_gmt":"2023-05-02T15:44:30","slug":"digital-adoption-solution","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-adoption-solution\/","title":{"rendered":"Foregoing Software \u2018Insurance\u2019 is Your Most Expensive Mistake"},"content":{"rendered":"When danger is inevitable, you know preparation is critical.\n\nIf you live in a region that gets hit by hurricanes, wildfires, or tornados every year, insurance is a no-brainer. But when a threat feels less eminent, the need to invest in protective measures doesn\u2019t seem as crucial. It\u2019s easier to justify the risk. Why not just handle it if and when a problem arises?\n\nWe all know this attitude evaporates as soon as disaster strikes. Even if the risk was small, you think, how could I have been so unprepared?\n\nFor businesses in the digital age, the consequences of this foolishness far exceed the costs of restoring what was broken. Failing to insure your technological assets can wreak irreparable damage to your bottom line, especially when employee or customer trust is at stake.\n

Insurance for digital investments must rise to the top of your agenda<\/h2>\nAs a leader, it\u2019s your responsibility to understand your company\u2019s investments, identify potential threats, and take the necessary measures to protect them.\n\n\"digital\n\nFor example, let\u2019s say you just bought a new customer relationship management (CRM) software. The capabilities and features this software offers have the potential to revolutionize your sales, customer support, and marketing departments. The range of functionality is higher than any other tool you’ve come across.\n\nBut usability problems are preventing your employees from completing the processes they need. A complex interface combined with an outdated employee training<\/a> model is leading to lower productivity<\/a>, more errors, and rising employee frustration.\n\nLack of adoption is making it impossible to achieve a return on this software investment. That’s why you need software insurance\u00a0\u2014 to make adoption a guarantee.\n

What does software insurance cover?<\/h2>\nThe modern workplace is saturated with technology. The typical employee uses a dozen systems and apps a day. Now, ensuring your digital investments promote your business goals \u2014 not hurt them \u2014 is a primary need.\n\nI\u2019m not talking about a warranty or a 100-page insurance policy. I\u2019m talking about a digital adoption solution.<\/strong>\n\nThis breed of software helps companies protect their tech investments by making sure they achieve digital adoption.\n\nDigital adoption means your employees or customers can use your digital tools to their fullest capabilities as they are intended. It\u2019s not a one-time goal. It\u2019s an ongoing endeavor that requires a 24\/7 solution. Every time your user needs to complete a process, they need the guidance and support to do it efficiently.\n

Dive deeper: The executive’s guide to achieving enterprise-wide digital adoption<\/a><\/em><\/h3>\n

Get the protections you need<\/h2>\nWith a digital adoption solution, you can do more than defend your investments against danger. You are taking the most proactive step to prevent it.\n\nWithout one, you expose your business to a range of risks.\n

1. Lost ROI<\/h3>\n\"digital\n\nThe consequence that will get pinned on you first is lost ROI. Enterprise software doesn\u2019t come cheap. Most likely, you\u2019ve poured tens or even hundreds of thousands of dollars into it.\n\nTo the rest of the C-suite, a digital adoption solution might seem like just another budget item. Besides, if you\u2019re already paying for such an advanced CRM system, shouldn\u2019t that be enough?\n\nTo put it bluntly, no, it\u2019s not.\n\nThe reality is emerging workplace technology is often complex and not intuitive. Your brightest employees will struggle to gain proficiency. They won\u2019t be able to complete the processes they need or maintain productivity. When your entire workforce goes through this at the same time, you not only lose your return on your software investment, your whole business suffers.\n

2. Diminished data integrity<\/h3>\nIf an employee doesn\u2019t know how to enter data correctly or which fields to fill out, they will try to do what they think makes sense or just guess. This can compromise data integrity, which is costly to fix and can quickly erode customer trust.\n\nImagine after transitioning to a new CRM, poor usability is preventing your account managers and customer support from complying with standards for customer data. One data entry error leads to another and another. Over time, your customer data is riddled with mistakes. This puts a strain on the client relationship and makes them distrustful. Eventually, it leads to churn.\n\nIn these scenarios, a digital adoption solution not only insures high-level usability for your employees but also reliability for your customer base.\n

3. Lowered leadership credibility<\/h3>\nYour workforce is looking at you to ensure stability and a positive experience at work. In the age of all things digital, software usability is inextricable from this.\n\nWhen employees feel like leadership isn\u2019t giving them the right tools they need to do their jobs, they begin to lose faith in the company. This is a place you really don\u2019t want to be in.\n\nOnce you lose your credibility, it will be hard to move the needle on anything. Instead of trusting your decisions and embracing them, your employees\u2019 will be skeptical and resist them.\n

The Digital Adoption Platform (DAP) is the ultimate software insurance. Request a demo today.<\/a><\/h3>\n

4. Employee frustration<\/h3>\n\"Employee\n\nImagine your CIO came to you and told you the whole company was transitioning to a new Enterprise Resource Planning (ERP) platform next week. Well, it seems like you don\u2019t have much choice in the matter, so you say okay. Next week comes, the new ERP has been launched, and you\u2019re expected to do your work as usual.\n\nBut suddenly you feel like you don\u2019t know what you\u2019re doing. You\u2019re responsible for the same work and deadlines, but the processes and interface are completely different. Not only are you stressed about falling behind, you feel incompetent and frustrated.\n\nEmployee frustration has the potential to destroy employee engagement and thwart your software implementation. If you don\u2019t find a solution to boost usability, your employees will suffer \u2014 and so will business performance.\n

Next on your reading list: How unchecked employee frustration threatens your software investment.<\/a><\/em><\/h3>\n

How much are you willing to risk?<\/h2>\nBefore you understand the true risk of foregoing software insurance, it\u2019s easy to misevaluate the cost-benefit analysis.\n\nBut not having a digital adoption solution makes you vulnerable to a range of threats. Unlike a tornado or hurricane, these problems don\u2019t come once and knock you over.\n\nThey are subtle and exist under the radar. They may not be catastrophic in nature, but they can drain your resources at catastrophic proportions.\n\nWithout a digital adoption solution, it\u2019s impossible to guarantee your investment dollars will achieve the results you\u2019re seeking. Your software is only as meaningful as the way people use it. Without a high level of adoption, your digital tools will fast devolve into shelfware.\n

__________<\/p>\nWalkMe\u2019s Digital Adoption Platform (DAP)<\/a> transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business \u2014 <\/span><\/i>request a demo today<\/span><\/i><\/a>.<\/span><\/i>","protected":false},"excerpt":{"rendered":"When danger is inevitable, you know preparation is critical. If you live in a region that gets hit by hurricanes,…<\/span>","protected":false},"author":246,"featured_media":5333,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[201,110,153],"class_list":["post-5332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-adoption","tag-digital-transformation","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"\nInsure Your Software Investment With a Digital Adoption Solution<\/title>\n<meta name=\"description\" content=\"For businesses in the digital age, failing to insure your technological assets can wreak irreparable damage to your bottom line, especially when employee productivity and customer trust are at risk.\" \/>\n<meta name=\"robots\" content=\"index, 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