{"id":5142,"date":"2018-09-06T14:03:29","date_gmt":"2018-09-06T14:03:29","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=5142"},"modified":"2023-05-02T15:44:17","modified_gmt":"2023-05-02T15:44:17","slug":"employee-onboarding-guide-hr-managers","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/employee-onboarding-guide-hr-managers\/","title":{"rendered":"How Poor Employee Onboarding Can Become Your New Hire\u2019s Worst Nightmare"},"content":{"rendered":"Every few months I have the same terrible nightmare.\n\nIt\u2019s always something like this: I\u2019m going about my regular business, when suddenly I remember I\u2019m performing a lead role in a play \u2014 later that night. I\u2019m totally unprepared.\n\nSomehow I get my hands on the script and frantically try to study, but inside I know I\u2019m going to fail. There\u2019s no way I can learn the plot, all of my lines, the stage directions, and whatever else a star actor needs to know in just a few hours.\n\nI&#8217;m doomed. The play is about to start, and all I can think about is how to get out of it. The curtain rises, and there I am on stage, blinded by the lights, heart racing, wishing it would all just be over.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5148\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_645052927-1.jpg\" alt=\"employee onboarding\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_645052927-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_645052927-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_645052927-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n\nClassic stress dream, right? I\u2019ve never acted in a play in my life. But I have experienced the feeling of being unprepared, of knowing failure is inevitable, of feeling completely demoralized.\n\nThis gut-wrenching, anxious feeling of resignation is one everyone can relate to, and something everyone wants to avoid.\n\nThis is exactly how your new hires will feel if you don\u2019t give them the tools and guidance they need to succeed. Without employee onboarding, your new hires will step on to \u201cthe stage\u201d without a clue as to how to drive your business goals.\n<h3 style=\"text-align: center;\"><em><strong><a href=\"https:\/\/www.walkme.com\/pages\/onboarding-cv-1-employees-effortless\/?eco=onboarding&amp;adin=employee-onboarding-guide-hr-managers-ll01&amp;land=onboarding-cv-1-employees-effortless&amp;pitch=Employee-productivity\" target=\"_blank\" rel=\"noopener\">Don\u2019t let your employee onboarding become a nightmare.<\/a><\/strong><\/em><\/h3>\n\n<h2>When you\u2019re not prepared for employee onboarding, you\u2019re preparing your new hires to fail<\/h2>\nThe <a href=\"https:\/\/www.shrm.org\/foundation\/ourwork\/initiatives\/resources-from-past-initiatives\/Documents\/Onboarding%20New%20Employees.pdf\" target=\"_blank\" rel=\"noopener\">SHRM<\/a> defines onboarding as: <em>\u201chelping new hires adjust to the social and performance aspects of their jobs so they can quickly become productive, contributing members of the organization.\u201d<\/em>\n\nWithout proper onboarding, what began as someone\u2019s dream job could quickly devolve into a nightmare \u2014 for both of you.\n\nWithout proper training, employees will become frustrated and stressed. They will probably become discouraged and disengaged. They\u2019ll make more errors and require more help.\n\nOr, worst case scenario, they will quit.\n<h2>Poor employee onboarding will cost you<\/h2>\nThink about the time, money, and attention you pour into recruiting, interviewing, and hiring new employees. If they churn, you not only lose all of that, but you have to spend it again to find a replacement.\n\nAccording to <a href=\"https:\/\/blog.shrm.org\/sites\/default\/files\/reports\/Retaining%20Talent-%20A%20Guide%20%28Q1%29.pdf\" target=\"_blank\" rel=\"noopener\">SHRM<\/a>, <strong>the cost of replacing an employee could range from 50% to 60% of his or her annual salary.<\/strong>\n\nThese costs include:\n<ul>\n \t<li>Formal training time and materials<\/li>\n \t<li>Mentoring time<\/li>\n \t<li>Lost productivity until the replacement becomes proficient in the role<\/li>\n<\/ul>\n<h2>Formal onboarding is a boon to your bottom line<\/h2>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-5149\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/3-Benefits-of-Formal-Employee-Onboarding-1.jpg\" alt=\"employee onboarding process\" width=\"725\" height=\"272\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/3-Benefits-of-Formal-Employee-Onboarding-1.jpg 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/3-Benefits-of-Formal-Employee-Onboarding-1.jpg?resize=300,113 300w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/>\n\nOn the other hand, you can increase retention, boost performance, and raise <a href=\"https:\/\/www.walkme.com\/blog\/to-importance-of-employee-motivation\/\" target=\"_blank\" rel=\"noopener\">employee motivation<\/a> with a formal employee onboarding process.\n\nMore than half (52%) of organizations say effective onboarding improves <a href=\"https:\/\/www.walkme.com\/blog\/employee-retention\/\" target=\"_blank\" rel=\"noopener\">employee retention<\/a> rates, time to productivity (60%), and customer satisfaction (53%), SHRM found. Formal onboarding processes also lead to increased job satisfaction and commitment to the organization.\n\nYou can achieve these results in your organization, but it requires a deliberate and formal approach.\n<h2>5 biggest employee onboarding mistakes<\/h2>\nBefore you begin planning, it\u2019s important to understand which mistakes commonly derail onboarding efforts so you know how to prevent them.\n\nThe most damaging mistakes include:\n<h3><em>1. Lack of preparation<\/em><\/h3>\nOne of the worst <a href=\"https:\/\/www.walkme.com\/blog\/8-onboarding-mistakes\/\" target=\"_blank\" rel=\"noopener\">employee onboarding mistakes<\/a> \u2014 and one of the easiest to prevent \u2014 is unpreparedness. If you\u2019re not ready for a new employee\u2019s arrival, they will immediately form a negative impression of your company. Your new hires will notice everything from whether their desk is clean and stocked with supplies to the clarity of the training agenda.\n<h3><em>2. Failing to clarify expectations<\/em><\/h3>\nIt\u2019s critical to clearly communicate your expectations for your new employee \u2014 what are the requirements for the role? What type of work do you expect? What kinds of deadlines will they be under? Ambiguity won\u2019t help you, and it certainly won\u2019t help them. New employees need more direction, especially in the beginning.\n<h3><em>3. Burying them in information<\/em><\/h3>\nThere is a lot to learn when someone first joins a new company, but it\u2019s important not to overwhelm them with information. When you design your onboarding process, identify the most important things they need to know and prioritize those first.\n<h3><em>4. Boring them with dull tasks<\/em><\/h3>\nIt will take your new hire time to fully understand their role and how they contribute to the company\u2019s overall goals. However, it will be difficult for them to be engaged if you only give them fluff projects to work on. By giving them an important project at the beginning of their tenure, they will be excited and motivated to do their best.\n<h3><em>5. Ineffective software onboarding<\/em><\/h3>\nTraditional approaches to training are not only costly and time-consuming, they are ill-equipped to prepare employees for the digital workplace. The average employee uses an average of <a href=\"https:\/\/www.businesswire.com\/news\/home\/20170918005033\/en\/Information-App-Overload-Hurts-Worker-Productivity-Focus\" target=\"_blank\" rel=\"noopener\">9.38 applications<\/a> to perform daily tasks. If you want to thrive in the digital era, you have to give your workforce training tools that will prepare them to use a variety of enterprise tools.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5150\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_107808977-1.jpg\" alt=\"software training\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_107808977-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_107808977-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_107808977-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n<h2>Achieve best-in-class employee onboarding with these tips<\/h2>\nYou can avoid these mistakes by adhering to the following <a href=\"https:\/\/www.walkme.com\/blog\/5-employee-training-best-practices\/\" target=\"_blank\" rel=\"noopener\">best practices<\/a>.\n<h3><em>1. Create an agenda<\/em><\/h3>\nAn effective agenda includes all of the goals for your onboarding program, as well as performance indicators that will measure its success. Make the goals detailed \u2014 describe who needs to be involved in the training, what resources are required, and how long it will take.\n<h3><em>2. Provide a contextual learning solution<\/em><\/h3>\nWe\u2019ve established that traditional approaches to training don\u2019t work in the digital workplace. So what is the best solution? The answer is <a href=\"https:\/\/www.walkme.com\/blog\/contextual-learning-employee-training\/\" target=\"_blank\" rel=\"noopener\">contextual learning<\/a>. Digital learning tools that enable contextual learning propel your onboarding efforts forward. They enable your new hires to complete tasks while learning to use new software so they can achieve high productivity while gaining proficiency.\n<h3><em>3. Cater to different learning styles and personality types<\/em><\/h3>\nA one-size-fits-all approach to training during the onboarding process won\u2019t get you very far. You must offer <a href=\"https:\/\/www.walkme.com\/glossary\/employee-training\/\" target=\"_blank\" rel=\"noopener\">employee training<\/a> methods that account for differences in <a href=\"https:\/\/www.walkme.com\/blog\/to-types-of-employee-training\/\" target=\"_blank\" rel=\"noopener\">learning styles<\/a> and personality types when considering different types of employee training. Ask employees how they like to learn and provide digital learning tools that can be tailored to each individual\u2019s needs.\n<h3><em>4. Use micro-moments to your advantage<\/em><\/h3>\n<a href=\"https:\/\/www.walkme.com\/blog\/micro-moments-employee-experience\/\" target=\"_blank\" rel=\"noopener\">Micro-moments<\/a> are the short but meaningful moments during which employees form impressions of the company. By being aware of how micro-moments influence your new hires\u2019 attitudes, you can ensure each part of the onboarding process supports a positive employee experience.\n<h3><em>5. Solicit feedback throughout the onboarding process<\/em><\/h3>\nYour employees will have valuable ideas and tips to make your onboarding process better. Don\u2019t wait until the end to ask \u2014 let your new hires know from the beginning that their feedback is welcome, and be sure you amend your approach to best fit their needs.\n<h3 style=\"text-align: center;\"><strong><em><a href=\"https:\/\/www.walkme.com\/pages\/onboarding-new-hires-image\/?eco=onboarding&amp;adin=employee-onboarding-guide-hr-managers-ll02&amp;land=onboarding-new-hires-image&amp;pitch=Employee-Productivity\" target=\"_blank\" rel=\"noopener\">Set your new hires up for success.<\/a><\/em><\/strong><\/h3>\n<h3>The digital paradox \u2014 how technology can make or break your onboarding success<\/h3>\nThe adoption of technology in the modern workplace can unleash new capabilities and efficiencies for employees. But you can\u2019t achieve these benefits without successful training.\n\nDuring the onboarding process, it\u2019s easy for new employees to <a href=\"https:\/\/www.walkme.com\/blog\/part-we-didnt-tell-you-job-interview\/\" target=\"_blank\" rel=\"noopener\">feel overwhelmed<\/a> by the volume and <a href=\"https:\/\/www.walkme.com\/blog\/part-we-didnt-tell-you-job-interview\/\" target=\"_blank\" rel=\"noopener\">complexity of enterprise systems<\/a> they need to learn to use. If you don\u2019t provide effective software training from the start, your new hires will get <a href=\"https:\/\/www.walkme.com\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noopener\">stressed and frustrated<\/a>. From there, it\u2019s a short road to disengagement and poor performance.\n\nSoftware training doesn\u2019t just protect your employee experience. It also helps ensure you get a positive ROI on your technology investment.\n<h2>Emerging tech can improve your onboarding efficiency<\/h2>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5151\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_497633182-1.jpg\" alt=\"virtual reality in HR\" width=\"1000\" height=\"643\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_497633182-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_497633182-1.jpg?resize=300,193 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/09\/shutterstock_497633182-1.jpg?resize=80,50 80w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n\nNew technology allows you to get more creative and cost-effective with your onboarding approach.\n\nFor example, many companies have begun using <a href=\"https:\/\/www.walkme.com\/blog\/virtual-reality-boost-human-resources\/\" target=\"_blank\" rel=\"noopener\">virtual reality tools<\/a> to support onboarding.\n\nVR is a fun, creative way to facilitate gamification, a proven method for employee training in a controlled environment. You can also use VR to give your new employees a realistic tour of a building, project, or colleague that they can\u2019t physically access.\n\n<a href=\"https:\/\/www.walkme.com\/blog\/robotic-process-automation\/\" target=\"_blank\" rel=\"noopener\">Robotic process automation<\/a> also has great potential to streamline onboarding processes. RPA bots can assume the routine, mundane tasks your HR professionals currently handle, freeing them up to focus on the high-touch interactions with your new hires.\n<h2>Give your employee onboarding an extension<\/h2>\nOnboarding shouldn\u2019t end after your new hire\u2019s first few days, a week, or a month. Effective onboarding should be treated as a long-term initiative.\n\nThe most critical, high-priority aspects of learning will occur in the beginning so your new employee can become a meaningful contributor as soon as possible. But ongoing development is a fundamental part of onboarding that many training managers and HR professionals overlook.\n\nWhen designing your <a href=\"https:\/\/www.walkme.com\/blog\/continuous-employee-training\/\" target=\"_blank\" rel=\"noopener\">continuous employee training plan<\/a>, work together with your new hires to define their professional goals and growth trajectory within the company. Then you can identify which <a href=\"https:\/\/www.walkme.com\/blog\/5-critical-employee-skills\/\" target=\"_blank\" rel=\"noopener\">employee skills<\/a> are the most important for them to work on.\n<h2>Don\u2019t let your new hires\u2019 nightmares become reality<\/h2>\nIf you don\u2019t prepare a formal onboarding system, there\u2019s no way your employees can reach their full potential. That stressed out, panicking feeling from your nightmares about starring in a play (or wait, is that just me?) will become their reality.\n\nAn effective employee onboarding system requires careful planning, budgeting, coordination, and attention. But if you\u2019re willing to invest in your new hires, they\u2019ll be poised to succeed \u2014 and so will you.\n<p class=\"p1\"><div class=\"blog-bottom-text-main\"><div class=\"blog-bottom-text-sub\"><p><span><em><strong>WalkMe\u2019s Digital Adoption Platform (DAP)<\/strong> transforms the user experience in today\u2019s overwhelming digital world. Using artificial intelligence, engagement, guidance, and automation, WalkMe\u2019s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Discover how a DAP can revolutionize your business.<\/em><\/span><\/p> <div class=\"blog-bottom-link\"><a href=\"https:\/\/www.walkme.com\/pages\/dap-cv-2-help-your-users-engage-technology\/?eco=training&amp;adin=employee-onboarding-guide-hr-managers-al01&amp;land=dap-cv-2-help-your-users-engage-technology&amp;pitch=Adoption-Promotion%20\" class=\"short-link-class btn-short-link-class\" target=\"_blank\" rel=\"noopener\">Request a Demo<\/a><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"Every few months I have the same terrible nightmare. It\u2019s always something like this: I\u2019m going about my regular business,<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":5147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89,87],"tags":[203,120,178],"class_list":["post-5142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-training-onboarding","tag-employee-experience","tag-employee-onboarding","tag-wmb-to"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Perfect Your Employee Onboarding: The Essential Guide for HR Managers<\/title>\n<meta name=\"description\" content=\"Without providing your new employees with the proper tools and guidance to successfully onboard they won&#039;t have a clue as to how to drive your business goals. 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