{"id":4911,"date":"2018-07-26T17:12:35","date_gmt":"2018-07-26T17:12:35","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=4911"},"modified":"2023-05-02T15:43:55","modified_gmt":"2023-05-02T15:43:55","slug":"robotic-process-automation","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/robotic-process-automation\/","title":{"rendered":"How Robotic Process Automation Can Unleash Higher Employee Productivity"},"content":{"rendered":"What is it about automation that automatically incites dread in employees?\n\nRobotic process automation has the potential to raise <a href=\"https:\/\/www.walkme.com\/blog\/training-employee-productivity\/\" target=\"_blank\" rel=\"noopener\">employee productivity<\/a> to new heights. But while many leaders are eager to deploy this emerging technology, employees tend to express a different reaction: fear.\n\nWorkers often worry capabilities like automation and intelligent computing will eliminate the need for their jobs. In reality, <strong>tools like robotic process automation won\u2019t replace human workers. They\u2019ll simply take the robotic work out of human jobs.<\/strong>\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.walkme.com\/pages\/digtr-corporate-1-experience-simple\/?eco=digitaltr&amp;adin=robotic-process-automation-ll01&amp;land=digtr-corporate-1-experience-simple&amp;pitch=Employee-Productivity\" target=\"_blank\" rel=\"noopener\">Raise employee productivity to the next level. Discover How.<\/a><\/h3>\nThriving in the <a href=\"https:\/\/www.walkme.com\/blog\/predictions-digital-workplace\/\" target=\"_blank\" rel=\"noopener\">digital era<\/a> requires companies to increase efficiency and productivity. Leaders must make a compelling case for the technology that enables it.\n\nWe\u2019re here to help you do just that.\n<h2>Making the case for robotic process automation: A brief history of workplace tech<\/h2>\nWhat happened when companies first started purchasing computers? Employees panicked.\n\nWhat were these devices? Executives promised their advanced computing and data processing abilities would raise business performance to new heights. But how would this strange new technology affect employees? Would it eliminate their jobs?\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4912\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_91893407-1.jpg\" alt=\"robotic process automation\" width=\"891\" height=\"700\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_91893407-1.jpg 891w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_91893407-1.jpg?resize=300,236 300w\" sizes=\"auto, (max-width: 891px) 100vw, 891px\" \/>\n\nAfter some time, training, and experience using computers, employees realized these tools wouldn\u2019t replace them. Instead, computers would enable them to work smarter \u2014 to do more with less effort and greater accuracy.\n\nIn the decades since the first computers entered offices, this weariness has repeated itself. With every new breed of technology that emerges, questions regarding the effects on human workers resurface.\n\nToday, tools powered by artificial intelligence and machine learning have triggered these concerns once again.\n\nRobotic process automation is particularly scary. For starters, it has \u201crobotics\u201d and \u201cautomation\u201d \u2014 two words perceived as the greatest threats to human jobs.\n\nBut employees don\u2019t need to fear robotic process automation. They should be excited about the potential of this technology to make their work more efficient, more interesting, and more productive than ever before.\n<h2>Robotic process automation 101<\/h2>\nRobotic process automation helps companies improve operational efficiency and lower overhead costs by taking over routine tasks and letting employees focus on higher-value processes.\n\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/2_gmeTmYtTw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n\n<a href=\"https:\/\/www.walkme.com\/blog\/implementing-effective-robotic-process-automation-rpa\/\" target=\"_blank\" rel=\"noopener\">RPA uses rules-based algorithms<\/a> to automate certain activities on enterprise software, web-based apps, and mainframe systems.\n\nIn an interview with <a href=\"https:\/\/www.mckinsey.com\/business-functions\/digital-mckinsey\/our-insights\/the-next-acronym-you-need-to-know-about-rpa\" target=\"_blank\" rel=\"noopener\">McKinsey<\/a>, Leslie Willcocks, PhD, a professor of technology, work, and globalization at the London School of Economics, summed it up perfectly:\n<blockquote>\u201cRPA is a type of software that mimics the activity of a human being in carrying out a task within a process. It can do repetitive stuff more quickly, accurately, and tirelessly than humans, freeing them to do other tasks requiring human strengths such as emotional intelligence, reasoning, judgment, and interaction with the customer.\u201d<\/blockquote>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4913\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-deloitte-graphic.png\" alt=\"robotic process automation\" width=\"1264\" height=\"735\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-deloitte-graphic.png 1264w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-deloitte-graphic.png?resize=300,174 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-deloitte-graphic.png?resize=1024,595 1024w\" sizes=\"auto, (max-width: 1264px) 100vw, 1264px\" \/><\/h2>\n<em>(<a href=\"https:\/\/www2.deloitte.com\/cn\/en\/pages\/strategy-operations\/articles\/the-robots-are-ready.html\" target=\"_blank\" rel=\"noopener\">Graphic from Deloitte<\/a>)<\/em>\n<h2>Who\u2019s using robotic process automation?<\/h2>\nRPA first gained a foothold in financial services firms, where leaders sought ways to streamline tedious processes without increasing the workforce or costs. But RPA can be applied to a variety of processes across different industries.\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">The evolution <a href=\"https:\/\/twitter.com\/hashtag\/Digital?src=hash&amp;ref_src=twsrc%5Etfw\">#Digital<\/a> and the <a href=\"https:\/\/twitter.com\/hashtag\/DigitalTransformation?src=hash&amp;ref_src=twsrc%5Etfw\">#DigitalTransformation<\/a> of the enterprise &gt;&gt; <a href=\"https:\/\/twitter.com\/MikeQuindazzi?ref_src=twsrc%5Etfw\">@MikeQuindazzi<\/a> &gt;&gt; <a href=\"https:\/\/twitter.com\/hashtag\/AI?src=hash&amp;ref_src=twsrc%5Etfw\">#AI<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/ArtificialIntelligence?src=hash&amp;ref_src=twsrc%5Etfw\">#ArtificialIntelligence<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/RPA?src=hash&amp;ref_src=twsrc%5Etfw\">#RPA<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/Bots?src=hash&amp;ref_src=twsrc%5Etfw\">#Bots<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/Automation?src=hash&amp;ref_src=twsrc%5Etfw\">#Automation<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/Robotics?src=hash&amp;ref_src=twsrc%5Etfw\">#Robotics<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/ERP?src=hash&amp;ref_src=twsrc%5Etfw\">#ERP<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/IoT?src=hash&amp;ref_src=twsrc%5Etfw\">#IoT<\/a> <a href=\"https:\/\/t.co\/aA7SrtxV1Q\">pic.twitter.com\/aA7SrtxV1Q<\/a><\/p>\n\u2014 Vaibhav Srivastava (@ivaibhavsri) <a href=\"https:\/\/twitter.com\/ivaibhavsri\/status\/1021599039979171840?ref_src=twsrc%5Etfw\">July 24, 2018<\/a><\/blockquote>\n<script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<h3><em>Putting RPA to work<\/em><\/h3>\nFor example, where an employee might collect data, synthesize it, and organize it in an Excel spreadsheet, RPA can automate many of the steps in this process. It can also be used to generate automatic responses to emails, or instruct a software program to act when certain criteria are fulfilled.\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/hashtag\/RPA?src=hash&amp;ref_src=twsrc%5Etfw\">#RPA<\/a> and process <a href=\"https:\/\/twitter.com\/hashtag\/automation?src=hash&amp;ref_src=twsrc%5Etfw\">#automation<\/a> requires more than&#8230; <a href=\"https:\/\/twitter.com\/hashtag\/bots?src=hash&amp;ref_src=twsrc%5Etfw\">#bots<\/a> &gt;&gt; PwC via <a href=\"https:\/\/twitter.com\/MikeQuindazzi?ref_src=twsrc%5Etfw\">@MikeQuindazzi<\/a> &gt;&gt; <a href=\"https:\/\/twitter.com\/hashtag\/software?src=hash&amp;ref_src=twsrc%5Etfw\">#software<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/robotics?src=hash&amp;ref_src=twsrc%5Etfw\">#robotics<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/fintech?src=hash&amp;ref_src=twsrc%5Etfw\">#fintech<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/ipa?src=hash&amp;ref_src=twsrc%5Etfw\">#ipa<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/ai?src=hash&amp;ref_src=twsrc%5Etfw\">#ai<\/a> &gt;&gt; <a href=\"https:\/\/t.co\/P4SIhcpsrq\">https:\/\/t.co\/P4SIhcpsrq<\/a> <a href=\"https:\/\/t.co\/P8PYZZSZJQ\">pic.twitter.com\/P8PYZZSZJQ<\/a><\/p>\n\u2014 Mike Quindazzi \u2728 (@MikeQuindazzi) <a href=\"https:\/\/twitter.com\/MikeQuindazzi\/status\/1022889589856460801?ref_src=twsrc%5Etfw\">July 27, 2018<\/a><\/blockquote>\n<script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\nMany companies have already begun to realize the value of RPA.\n\nOut of 400 responses to a <a href=\"https:\/\/www2.deloitte.com\/cn\/en\/pages\/strategy-operations\/articles\/the-robots-are-ready.html\" target=\"_blank\" rel=\"noopener\">Deloitte survey<\/a>, 53% of individuals said their company has already embarked on a RPA journey, while 19% said they plan to implement it in the next two years. At this rate, RPA will reach nearly universal adoption in the next five years.\n\nAfter recognizing the effectiveness of RPA, companies are beginning to expand its use. Sixty-four percent of respondents whose companies have already adopted it have made RPA a strategic or enterprise-wise initiative, according to Deloitte.\n<h2>RPA in action: Quantifying the value<\/h2>\nRPA delivers significant value for businesses. According to Deloitte, companies who invested in RPA realized full payback in less than 12 months. They also experienced an average of 20% of full-time equivalent capacity provided by robots.\n\nOut of 16 case studies analyzed by the London School of Economics, return on investment for RPA ranged from 30% up to 200%, Willcocks told McKinsey.\n\nRPA provides multiple business benefits beyond short-term financial gains. For example, companies in highly regulated industries, such as insurance and the financial services sector, can use automation to simplify compliance.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4914\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-in-text-graphic-1.jpg\" alt=\"RPA\" width=\"1000\" height=\"600\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-in-text-graphic-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-in-text-graphic-1.jpg?resize=300,180 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/RPA-in-text-graphic-1.jpg?resize=296,177 296w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n\nRPA can also be a great customer service tool. Automating processes that used to be done manually allows your employees to spend their time and energy focusing on the human aspects of the <a href=\"https:\/\/www.walkme.com\/blog\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">customer experience<\/a>. It can also streamline certain tasks for <a href=\"https:\/\/www.walkme.com\/blog\/support-training-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener\">customer service personnel<\/a>, such as sorting and answering queries.\n\nAccording to Deloitte, the majority (78%) of those who have already implemented RPA expect to significantly increase their investment in the technology over the next three years.\n<h3>How RPA benefits employees<\/h3>\nEventually, employees&#8217; fear about RPA will transform into love. It not only frees them up to focus on the more interesting, creative aspects of their roles, it also unburdens them from the undesirable ones.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4915\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/leslie-quote-1.jpg\" alt=\"robotic process automation\" width=\"1000\" height=\"400\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/leslie-quote-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/leslie-quote-1.jpg?resize=300,120 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n\nAs the amount of data, regulations, and bureaucracy companies deal with rises, employee workloads will continue to increase. The more help they can get streamlining tasks, the more productive they will be.\n<h2>Six tips for implementing RPA<\/h2>\n<a href=\"https:\/\/www.walkme.com\/blog\/software-implementation-process\/\" target=\"_blank\" rel=\"noopener\">Successful implementation<\/a> of RPA requires planning, collaboration, and communication.\n\nHere are six steps to support your RPA efforts.\n<h3>1. Aim for more than cost savings<\/h3>\nThe potential to lower the cost of operations may be a main source of attraction. However, you\u2019ll get the most value out of RPA if you use it to fulfill a greater element of the overall strategy. For example, how will automating certain tasks enable you to improve regulatory compliance? How can more efficient data processing support your customer experience strategy?\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4918\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_646621981-1.jpg\" alt=\"cost savings\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_646621981-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_646621981-1.jpg?resize=300,200 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_646621981-1.jpg?resize=600,400 600w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n<h3>2. Get leadership support<\/h3>\nImplementing RPA is not as intensive as some other types of enterprise software, namely because it doesn\u2019t require a lot of IT involvement. In fact, non-IT employees can easily learn to use templates to configure and deploy robots for various processes.\n\nHowever, support from leadership is critical to success. Communicating with the CEO and COO about your goals for the RPA can help ensure you gain the right resources, budget, and <a href=\"https:\/\/www.walkme.com\/blog\/software-implementation-team\/\" target=\"_blank\" rel=\"noopener\">project champions<\/a>.\n<h3>3. Start small<\/h3>\nAlthough many companies that already adopted RPA have plans to broaden its use across the enterprise, it\u2019s wisest to start small and slow.\n\nWhen embarking on your RPA journey, start by identifying a single pain point where robots can be applied and tested, and go from there. Make sure the automation addresses a high-volume process for which a rules-based process can be applied\n<h3>4. Boost change leadership and change management<\/h3>\nYou need both <a href=\"https:\/\/www.walkme.com\/blog\/change-leadership\/\" target=\"_blank\" rel=\"noopener\">change leadership<\/a> and <a href=\"https:\/\/www.walkme.com\/blog\/change-management-guide\/\" target=\"_blank\" rel=\"noopener\">change management<\/a> to make your RPA implementation successful.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4919\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_1087224626.jpg\" alt=\"employee training\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_1087224626.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/shutterstock_1087224626.jpg?resize=300,169 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\n\nOutside of the C-suite, project managers and department heads must serve as <a href=\"https:\/\/change.walkme.com\/change-leader\/\" target=\"_blank\" rel=\"noopener\">change leaders<\/a> who can communicate their vision for the technology to the rest of the organization. A solid change management framework is also critical for preventing <a href=\"https:\/\/www.walkme.com\/blog\/change-6-strategies-overcome-resistance\/\" target=\"_blank\" rel=\"noopener\">employee resistance<\/a> and gaining buy-in.\n<h3>5. Incorporate RPA into employee training<\/h3>\n<a href=\"https:\/\/www.walkme.com\/glossary\/employee-training\/\" target=\"_blank\" rel=\"noopener\">Employee training<\/a> is integral to adopting new technology. In many ways, adding RPA capabilities will require employees to do less of what they\u2019ve done in the past, since many tasks will become automated. But for maximum productivity, employees must learn how to work with the robots. This could include navigating new interfaces, as well as operation and maintenance of the robotics.\n\nA digital training solution that enables <a href=\"https:\/\/www.walkme.com\/blog\/contextual-learning-employee-training\/\" target=\"_blank\" rel=\"noopener\">contextual learning<\/a> is the most effective approach to training. By analyzing contextual factors, these solutions anticipate users\u2019 needs to provide personalized, on-screen guidance at the moment of need.\n<h3 style=\"text-align: center;\">Optimize <a href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\" target=\"_blank\" rel=\"noopener\">employee performance<\/a> with a superior training tool.<\/h3>\n<h3>6. Create a center of excellence<\/h3>\nFor companies that decide to expand RPA beyond the pilot stage, creating a center of excellence can be beneficial. There, you can focus on employee skills such as configuring and installing the robotics, and determining how to integrate them within the human workflow.\n<h2>Looking ahead: The future of RPA<\/h2>\nRobotic process automation can send your employee productivity soaring. But its effects on the workplace will require several important adjustments.\n\nOne of the biggest benefits of RPA, greater capacity, creates some uncertainty. What do you do with this extra capacity?\n\nFor many companies, the best course of action is to redeploy it. Let your human workers do more of what only they can do. Allow them to focus on the creative, critical thinking, and subjective elements of their roles. Give them the opportunity to take a bigger role in fulfilling company goals.\n\nRPA is not for every department or every company. When implemented, it will certainly create some degree of disruption. But by taking the right steps, it can raise productivity to new heights, improve operational efficiency, and create new cost savings.\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.walkme.com\/pages\/tutorial-transformation-bl\/?eco=digitaltr&amp;adin=robotic-process-automation-ll03&amp;land=tutorial-transformation-bl&amp;pitch=Employee-Productivity\" target=\"_blank\" rel=\"noopener\">Discover the key to higher employee productivity and better business performance.<\/a><\/h3>","protected":false},"excerpt":{"rendered":"What is it about automation that automatically incites dread in employees? Robotic process automation has the potential to raise employee<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":4916,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[292,110,293,153],"class_list":["post-4911","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-automation","tag-digital-transformation","tag-robotics","tag-wmb-dt"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Robotic Process Automation Can Unleash Higher Employee Productivity - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"Robotic process automation has the potential to raise productivity to new heights. 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