{"id":4745,"date":"2018-06-28T20:14:03","date_gmt":"2018-06-28T20:14:03","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=4745"},"modified":"2023-05-08T07:48:06","modified_gmt":"2023-05-08T07:48:06","slug":"change-management-guide","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/change-management-guide\/","title":{"rendered":"The CEO’s Guide to Successful Change Management"},"content":{"rendered":"\n

Big changes are coming.<\/p>\n\n\n\n

You are replacing your legacy systems, which will require every employee in your organization to undergo training. Or maybe a new market trend is pushing you to alter your business strategy. Perhaps a new industry regulation requires you to change something about your service.<\/p>\n\n\n\n

<\/a><\/em><\/p>\n\n\n\n

Whatever the scenario, chances are your business will need to undergo change<\/a>. Transformation, whether small or large in scale, has the opportunity to improve your business performance and internal processes. But if change management <\/a>is mishandled, it can wreak havoc.<\/p>\n\n\n\n\n\n\n

Change gone wrong: A common scenario<\/h2>\n\n\n\n

Let\u2019s focus on one relatable example. You\u2019re leading your company through a merger. You and your colleagues are excited about the new technological capabilities and services your combined business will offer. You create the terms of the deal, get approval, and sign.<\/p>\n\n\n\n

But the rest of your new company, which is now composed of 1,500 employees, doesn\u2019t share your enthusiasm<\/a>.<\/p>\n\n\n\n

There is tension in the office. Your managers, unsure of how a potential restructure will affect their jobs, feel anxious and worried. Your staff are showing resistance toward learning new processes and digital software.<\/p>\n\n\n\n

All of the positive changes you wanted to bring to your company have now come to a screeching halt. You cannot drive the business forward. In fact, the distressed energy is lowering productivity and engagement.<\/p>\n\n\n\n

What went wrong?<\/em> You may ask yourself. The short answer: lack of change management and leadership.<\/a><\/p>\n\n\n\n

Change happens fast. Are you ready?<\/h2>\n\n\n\n

In the digital era, change occurs at unprecedented speed. Entire industries have the potential to change overnight.<\/p>\n\n\n\n

As leaders identify the need to change \u2014 whether that means a merger, implementing new enterprise software, adding service lines, or changing their approach to customer service \u2014 they must have the ability to lead change fast.<\/p>\n\n\n\n

In some cases, this means companies must pivot their strategic plan with little notice and uncertainty. To do so, they need an effective change management infrastructure.<\/p>\n\n\n\n

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Infographic making #change<\/a> stick by #ChangeHacks<\/a> #HCD<\/a> approach to adoption, what are ppl doing, thinking & feeling? pic.twitter.com\/9UB6K24FwE<\/a><\/p>— Lena Ross \ud83c\udde6\ud83c\uddfa (@LenaEmelyRoss) August 30, 2016<\/a><\/blockquote>