{"id":436,"date":"2014-11-05T15:20:42","date_gmt":"2014-11-05T15:20:42","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=436"},"modified":"2025-08-21T11:18:29","modified_gmt":"2025-08-21T11:18:29","slug":"contact-center-technology-award","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/contact-center-technology-award\/","title":{"rendered":"WalkMe Wins Customer Magazine\u2019s Contact Center Technology Award"},"content":{"rendered":"<p style=\"text-align: left\">WalkMe is honored that TMC, a global, integrated media company and publisher of <strong>Customer Magazine, has awarded<\/strong> the WalkMe Guidance and Engagement Platform the <strong>Contact Center Technology Award<\/strong>.<\/p>\r\n<p style=\"text-align: left\">The Contact Center Technology Award, presented by <a href=\"http:\/\/www.customerzone360.com\/\">CUSTOMER Magazine<\/a>, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.<\/p>\r\n<p style=\"text-align: left\">\u201cCongratulations to WalkMe for receiving a 2014 Communications Solutions Product of the Year Award,\u201d said Rich Tehrani, Editor-in-Chief of TMC. \u201cWalkMe is committed to ever-improving customer care with innovative technology. We look forward to their continued success.\u201d<\/p>\r\n<p style=\"text-align: left\">\u00a0WalkMe &#8211; the Enterprise Class Guidance and Engagement Platform \u2013 provides a cloud-based platform which enables any business to simplify the customer online experience and eliminate confusion on their website or software. Comprehensive step-by-step guidance is delivered at the moment of need, without requiring the user to leave the screen, watch video tutorials or read tedious manuals or FAQ pages \u2013 or to request customer service assistance.<\/p>\r\n<p style=\"text-align: left\">WalkMe helps customer service managers to dramatically increase self-service adoption, reduce incoming contact center support requests, shorten handling times and more effectively manage customer care across all channels. Overall, WalkMe helps to ensure customers have a simple, smooth and burden-free online experience, eliminating customer confusion and frustration.<\/p>\r\n<p style=\"text-align: left\">Internally, WalkMe simplifies\u00a0CRM software usage, in providing direct step-by-step guidance at the moment of need, so that contact center emplloyees can work efficiently and successfully.\u00a0WalkMe removes the barriers of entry from other CRM systems, and increases agent productivity while lowering helpdesk requests, and reducing onboarding and training time and costs.<\/p>\r\n<p style=\"text-align: left\"><strong>Self-Service Adoption Realized<\/strong><\/p>\r\n<p style=\"text-align: left\">While businesses have long recognized the value of online self-service, they\u2019ve struggled to find ways to boost user self-service adoption. WalkMe helps make self-service attractive and simple. It empowers users to self-task successfully through any process. Companies can provide real-time guidance onscreen, through an enhanced design to make guidance and engagement attractive &amp; approachable.<\/p>\r\n<p style=\"text-align: left\">WalkMe also enables businesses to boost online customer experience, by providing a personalized experience that caters to a customer\u2019s needs. Customers will be able to proceed on your site with confidence and ease. As a result, customer confusion is eliminated and replaced by a satisfying, lasting impression which will encourage them to return in the future.<\/p>\r\n<p style=\"text-align: left\">Customers, as a result, feel more confident to proceed without confusion or frustration online. Therefore, WalkMe not only helps to make customer care more easy and satisfying for customers, it also boost call center efficiency, while lowering customer service costs.<\/p>\r\n<p style=\"text-align: left\">WalkMe is able to treat customer pain before it starts, resulting in lower customer service requests and costs, as well as churn rates. Customer service representatives are freed to focus less on technical \u201chow to\u201d questions and more on complex matters. Customers will also not have to deal with the frustration of long handling times, waiting for assistance. If customers do turn to the contact center for help, WalkMe provides an indispensable tool for efficient omni-channel support, allowing business to respond to customer requests across any channel quickly and easily, and to have ready the guidance customers need right away.<\/p>\r\n<p style=\"text-align: left\">WalkMe is used by Enterprises from a wide range of industries and verticals &#8211; including Adobe, Citrix, Stanley Black&amp;Decker, US Foods, Bank of Montreal and Kimberly-Clark &#8211; to increase sales and conversion rates, boost UX, reduce support costs, and improve employee productivity. WalkMe\u2019s human-like algorithm delivers contextual guidance, so that the right customers receive the right guidance &#8211; specific to each customer\u2019s role, tasks, actions and device.<\/p>\r\n<p style=\"text-align: left\">WalkMe has received wide industry recognition and acclaim- \u201cCool Vendor\u201d by Gartner, Red Herring Top 100 Award, \u201cTop Apps That Will Change Your Business\u201d by CIO Magazine, Customer Magazine&#8217;s Communications Solutions Product of the Year Award, Silicon Valley&#8217;s TiE50 Award, &#8220;Hottest Companies in San Francisco&#8221; award and more. It was recently named a Finalist in the 2014 CRM Idol competition. For more information, visit <a href=\"http:\/\/www.walkme.com\/\">www.WalkMe.com<\/a>.<\/p>\r\n<p style=\"text-align: left\">\u00a0<strong>About Customer Magazine:<\/strong><\/p>\r\nSince 1982,\u00a0<a href=\"http:\/\/customer.tmcnet.com\/\">CUSTOMER<\/a>\u00a0magazine has been the voice of the call\/contact center, CRM and teleservices industries.\u00a0<em>CUSTOMER<\/em>\u00a0has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards,\u00a0<em>CUSTOMER<\/em>strives to continue to be the publication that holds the quality bar high for the industry.\u00a0 Please visit <a href=\"http:\/\/www.customer.tmcnet.com\/\">http:\/\/www.customer.tmcnet.com<\/a>.","protected":false},"excerpt":{"rendered":"WalkMe is honored that TMC, a global, integrated media company and publisher of Customer Magazine, has awarded the WalkMe Guidance<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":562,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-walkme-company-news"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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