{"id":371,"date":"2014-05-06T11:26:40","date_gmt":"2014-05-06T11:26:40","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=371"},"modified":"2017-07-30T06:15:14","modified_gmt":"2017-07-30T06:15:14","slug":"how-walkme-treats-customer-pain-before-it-starts","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/how-walkme-treats-customer-pain-before-it-starts\/","title":{"rendered":"Learn How WalkMe Treats Customer Pain Before it Starts"},"content":{"rendered":"<div>\r\n<div>\r\n\r\nICMI&#8217;s\u00a0<a href=\"http:\/\/www.icmi.com\/Contact-Center-Expo-Conference\" target=\"_blank\" rel=\"noopener noreferrer\">Contact Center Expo &amp; Conference<\/a>, which begins today and continues through\u00a0Friday this week\u00a0in San Diego, is a great event to learn and reflect on the current challenges, trends and solutions relating to customer service and contact centers.\r\n\r\n<\/div>\r\n<div>\r\n\r\nThe\u00a0WalkMe\u00a0team will be there to show that online self-service is no longer simply an idea-\u00a0but something that is attainable, attractive and easy.\u00a0Those businesses can, in fact, create a simple and burden-free experience for customers on their website or software, resulting in reduced incoming support requests, and higher overall customer satisfaction.\r\n\r\n<\/div>\r\n<\/div>\r\n<div>\r\n\r\n<b>Why WalkMe?<\/b>\r\n\r\n<\/div>\r\n<div>\r\n<div>\r\n\r\nRemember the world before GPS technology? Imagine a beautiful online customer experience in which everyone knew what to do next. No confusion, No errors, No frustration, No requests for customer support, No time wasted. Now imagine what impact it will have on business: increased sales, reduced customer support and heightened customer loyalty.\r\n\r\nWalkMe &#8211; the Enterprise Class Guidance and Engagement Platform \u2013 provides a cloud-based platform,\u00a0which enables any business to simplify the customer online experience and eliminate confusion on their website or software. Think of it like a GPS, but instead of giving driving directions, WalkMe guides customers every step of the way to successfully complete their online tasks.\u00a0Comprehensive step-by-step guidance, delivered through a sequence of tip balloons, is delivered at the moment of need, without requiring the user to leave the screen, watch video tutorials or read tedious manuals or FAQ pages.\r\n\r\n<\/div>\r\nWalkMe helps customer service managers\u00a0dramatically increase self-service adoption, reduce incoming support requests, shorten handling times and more effectively manage customer care across all channels. Overall, WalkMe helps ensure\u00a0that\u00a0customers have a simple, smooth and burden-free online experience, eliminating customer confusion and frustration.\r\n\r\n<b>Self-Service Adoption Realized<\/b>\r\n\r\nWhile businesses have long recognized the value of online self-service, they\u2019ve struggled to find ways to boost user self-service adoption. WalkMe helps make self-service attractive and simple. It empowers users to self-task successfully through any process. Website managers can provide real-time guidance onscreen, through an enhanced design to make guidance and engagement\u00a0attractive\u00a0&amp; approachable.\r\n<div>WalkMe also enables businesses to boost online customer experience, by providing a personalized experience that caters to a customer\u2019s needs. Customers will be able to proceed on your site with confidence and ease. As a result, customer confusion is eliminated and replaced by a satisfying, lasting impression which will encourage them to return in the future.<\/div>\r\n<\/div>\r\n<div>\r\n<div><\/div>\r\n<div>\r\n\r\nWalkMe:\r\n<ul>\r\n \t<li><strong><i>Makes Customer Care Easy<\/i><\/strong><em>\u00a0&#8211; Fast and Satisfying for Your Customers<\/em><\/li>\r\n \t<li><em><b>Boosts Call Center Efficiency<\/b><\/em><em>\u00a0&#8211; While Lowering Your Customer Service Costs\u00a0<\/em><\/li>\r\n \t<li><strong><i>Makes Self-Service Adoption Attractive and Simple<\/i><\/strong><em>\u00a0&#8211; For Your Customers and Lower Incoming Support Requests<\/em><\/li>\r\n \t<li><em><b>Cuts Customer Support Requests<\/b><\/em><em>\u00a0&#8211; By Providing Real-Time Onscreen Support for Any Process, No Matter How Complex.<\/em><\/li>\r\n \t<li><strong><i>Boosts Customer Experience<\/i><\/strong><em>\u00a0&#8211; By Making Your Company Website More Support &amp; Help-Oriented for Customers<\/em><\/li>\r\n \t<li><em><b>Provides Rapid &amp; Effective Omni-Channel Support<\/b><\/em><em>\u00a0&#8211; Increasing Customer Satisfaction and Loyalty<\/em><\/li>\r\n \t<li><em><b>Eliminates Customer Confusion &amp; Frustration<\/b><\/em><em>\u00a0&#8211; By Making Your Website or Software Simple to Use and Perform Any Action On.\u00a0<\/em><\/li>\r\n<\/ul>\r\n<strong>Where Can You Find Us?<\/strong>\r\n\r\nJoin us at\u00a0<b><span style=\"text-decoration: underline;\">booth\u00a0#126<\/span><\/b>,\u00a0come see\u00a0WalkMe\u00a0in action\u00a0and discover how you can see Self-Service Excellence Realized &#8211; No Longer Just an Idea.\r\n\r\n<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"ICMI&#8217;s\u00a0Contact Center Expo &amp; Conference, which begins today and continues through\u00a0Friday this week\u00a0in San Diego, is a great event to<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":2349,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-walkme-company-news"],"acf":{"__coauthors":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How WalkMe Treats Customer Pain Before it Starts - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"WalkMe helps customer service managers increase self-service adoption, reduce incoming support requests, shorten handling times. 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