{"id":2739,"date":"2017-09-25T08:25:22","date_gmt":"2017-09-25T08:25:22","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=2739"},"modified":"2023-05-02T15:42:19","modified_gmt":"2023-05-02T15:42:19","slug":"infographic-customer-retention","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/infographic-customer-retention\/","title":{"rendered":"[Infographic] Customer Retention in the Age of the Customer"},"content":{"rendered":"Customer loyalty<\/a> is one of the strongest currencies for today\u2019s brands.\n\nMany industries are experiencing disruption when it comes to the power play between brand and buyers<\/a>. The number of recent bankruptcies<\/a> in the retail sector illustrates this trend. Today, consumers wield the axe. Ignoring your customer\u2019s experience means putting yourself at risk to competition.\n\nBrand survival depends not only on satisfying customers\u2019 immediate needs but creating an experience so positive that customers will return time and time again. According to Temkin Group<\/a>, loyal customers are five times as likely to repurchase, five times as likely to forgive, and four times as likely to refer than non-loyal customers.\n

Boost customer retention and brand loyalty with WalkMe today.<\/em><\/a><\/strong><\/p>\nStill not convinced? Check out this infographic with some compelling customer retention stats. Want to learn more about how to boost<\/a>\u00a0customer retention for your brand? We have got you covered.\n

Customer Retention in the Age of the Customer<\/h2>\n\"Customer","protected":false},"excerpt":{"rendered":"Customer loyalty is one of the strongest currencies for today\u2019s brands. Many industries are experiencing disruption when it comes to…<\/span>","protected":false},"author":246,"featured_media":2751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[88,89],"tags":[114,189],"class_list":["post-2739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-digital-transformation","tag-customer-retention","tag-wmb-cx"],"acf":{"__coauthors":""},"yoast_head":"\n(Infographic) Customer Retention in the Age of the Customer<\/title>\n<meta name=\"description\" content=\"Customer loyalty is crucial for brands. 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