{"id":20988,"date":"2025-11-03T11:32:54","date_gmt":"2025-11-03T11:32:54","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=20988"},"modified":"2025-11-03T11:32:54","modified_gmt":"2025-11-03T11:32:54","slug":"career-spotlight-from-csm-to-strategist-and-back-again","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/career-spotlight-from-csm-to-strategist-and-back-again\/","title":{"rendered":"Career Spotlight: From CSM to strategist and back again"},"content":{"rendered":"\n

Elizabeth Good, Senior Strategic Customer Success Manager<\/strong><\/p>\n\n\n\n

I joined WalkMe in 2018 as a Customer Success Manager in our San Francisco office, supporting Strategic accounts. At first, I was very much a jack of all trades, managing onboarding, driving adoption, and helping customers build digital adoption strategies.<\/p>\n\n\n\n

As I grew in the role, I moved into more specialized positions. I became a Digital Adoption Consultant, then joined the Program Architect team, helping enterprise clients scale WalkMe with long-term governance and expansion strategies. I even spent a year in Services before returning to Customer Success, this time as a Senior CSM bringing a full toolbox of cross-functional experience.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

The Moments That Made It Real<\/h2>\n\n\n\n

One of the earliest \u201cpinch me\u201d moments came just a month into the job, when I was handed a major, household-name account. By November, I had led a two-day onsite that ultimately helped secure a $1.5M+ renewal. That experience taught me I was more capable than I thought, and I\u2019ve carried that confidence into every challenge since.<\/p>\n\n\n\n

More recently, I was honored to receive the Top CSM award for North America and celebrated the moment at President\u2019s Club in Thailand. That recognition, along with the \u201cMaster of Adoption\u201d award, reminded me how far I\u2019ve come and how supported I\u2019ve been along the way.<\/p>\n\n\n\n

Support, Culture, and Growth<\/h2>\n\n\n\n

WalkMe has supported my growth not just through diverse accounts and projects, but by investing in my development. I\u2019ve benefited from coaching programs, ERG involvement, and leadership development resources like BetterUp, WalkMe\u2019s coaching offering. These experiences helped me build confidence, navigate change, and stay flexible through transitions, an IPO, a pandemic, and an acquisition.<\/p>\n\n\n\n

What\u2019s kept me here for nearly a decade? A big part of it is the people \u2014 smart, kind, motivated teammates who\u2019ve become close friends. I also appreciate WalkMe\u2019s culture of encouraging exploration, where switching roles or departments is seen as a way to grow, not start over.<\/p>\n\n\n\n

Looking Ahead<\/h2>\n\n\n\n

In the next few years, I hope to grow into a Principal CSM role. I love the variety this work brings, and I\u2019m especially drawn to the human side \u2014 figuring out what drives each client and building strategies that spark real engagement.<\/p>\n\n\n\n

Outside of work, I\u2019m exploring how AI and automation can support both personal and professional projects. From staying organized at work to building open-source tools that blend design and data, I\u2019ve found AI to be a surprisingly empowering way to stretch my skills and curiosity.<\/p>\n\n\n\n

My goal at WalkMe is simple: leave things better than I found them. Whether that\u2019s a process, a project, or a customer experience, if I can make it smoother and more thoughtful for the next person, that\u2019s a win.
\u201cIt began, as many adventures do, with mild confusion and a vague sense of direction \u2014 and yet somehow resulted in competence, camaraderie, and the occasional award.\u201d<\/p>\n\n\n\n


Want to join Elizabeth and the WalkMe team? Explore our open positions<\/a> and discover your own path to building something meaningful.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"Elizabeth Good, Senior Strategic Customer Success Manager I joined WalkMe in 2018 as a Customer Success Manager in our San…<\/span>","protected":false},"author":246,"featured_media":20994,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[9],"tags":[9975,96],"class_list":["post-20988","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-walkme-company-news","tag-careers","tag-employee-training"],"acf":{"__coauthors":""},"yoast_head":"\nCareer Spotlight: From CSM to strategist and back again - WalkMe Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.walkme.com\/blog\/career-spotlight-from-csm-to-strategist-and-back-again\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Career Spotlight: From CSM to strategist and back again - 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