{"id":18436,"date":"2024-08-05T13:32:13","date_gmt":"2024-08-05T13:32:13","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=18436"},"modified":"2024-08-05T13:32:13","modified_gmt":"2024-08-05T13:32:13","slug":"change-advisory-board","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/change-advisory-board\/","title":{"rendered":"What Does the Change Advisory Board (CAB) Do?"},"content":{"rendered":"\n<p>What is a change advisory board (CAB) and how should you set one up?<\/p>\n\n\n\n<p>In this post, we cover the essentials of this committee \u2013 what these committees are, what their role is in ITIL change management, and best practices for creating one.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Does the Change Advisory Board (CAB) Do?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"474\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Does-the-Change-Advisory-Board-CAB-Do__0566b0cf.jpg?w=1024&#038;h=474&#038;crop=1\" alt=\"What Does the Change Advisory Board (CAB) Do_\" class=\"wp-image-18438\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Does-the-Change-Advisory-Board-CAB-Do__0566b0cf.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Does-the-Change-Advisory-Board-CAB-Do__0566b0cf.jpg?resize=300,139 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Does-the-Change-Advisory-Board-CAB-Do__0566b0cf.jpg?resize=1024,474 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>As readers of this article almost certainly know, a change advisory board (CAB) is a specific committee within the <a href=\"https:\/\/www.walkme.com\/blog\/cobit-vs-itil-vs-other-it-frameworks\/?t=21&amp;camp=change-blog\" target=\"_blank\" rel=\"noreferrer noopener\">ITIL framework<\/a>. Specifically, the CAB focuses on authorizing IT service changes during the Change Management process.<\/p>\n\n\n\n<p>Every time a change request is submitted, this committee evaluates that proposal.<\/p>\n\n\n\n<p>As the change request is processed, the CAB will perform several tasks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assessment. The change requester will submit documents related to the planned change, or Request for Change (RFC) material. The CAB will then assess potential risks and rewards. They will also ensure that the RFC has the necessary materials and documentation required for review.<\/li>\n\n\n\n<li>Authorization, rejection, or request for revision. If the CAB and the Change Manager approve the change, they will authorize it. They may also reject it or make requests for further revisions, such as requesting more documentation or requesting modifications to the proposal.\u00a0<\/li>\n\n\n\n<li>Scheduling and prioritization. The CAB will also review the required resources for the change, review it in the context of other changes and resource allocations, then schedule and prioritize that change.<\/li>\n<\/ul>\n\n\n\n<p>The CAB is focused strictly on reviewing and authorizing changes, though the same members may be involved in the post-change review process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Members Should Be Included in the CAB?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"474\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Members-Should-Be-Included-in-the-CAB__466b0d41.jpg?w=1024&#038;h=474&#038;crop=1\" alt=\"What Members Should Be Included in the CAB_\" class=\"wp-image-18439\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Members-Should-Be-Included-in-the-CAB__466b0d41.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Members-Should-Be-Included-in-the-CAB__466b0d41.jpg?resize=300,139 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/08\/What-Members-Should-Be-Included-in-the-CAB__466b0d41.jpg?resize=1024,474 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>According to ITIL, several specific change management roles should be included in any CAB.<\/p>\n\n\n\n<p>These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The CAB Owner. The CAB owner is often a Change Manager or a Change Management team member, and they are, in essence, the chairperson who runs the CAB. They are tasked with structuring and leading CAB meetings, delegating and communicating responsibilities, and overseeing other processes related to the CAB agenda.<\/li>\n\n\n\n<li>Representatives from all groups impacted by the change. Normal changes will affect multiple departments in the organization. Since those units will naturally be involved in the change, they should be included in any relevant CAB meeting. They will also provide input around the key decisions related to the change, such as assessment, revision, and authorization.<\/li>\n\n\n\n<li>High-level IT managers. Many CABs also include high-level IT managers, such as operations managers, IT security managers, network engineers, and business relationship managers. Which professionals will be included will depend on the organization in question and how they choose to structure the CAB.<\/li>\n<\/ul>\n\n\n\n<p>Adhering to this structure is important, since the CAB members will be responsible for changes that directly impact the organization, IT services, and, in many cases, services that affect employees and customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Do CAB Meetings Look Like?<\/strong><\/h2>\n\n\n\n<p>As with the other components covered here, ITIL recommends taking a very structured approach to CAB meetings and workflows.<\/p>\n\n\n\n<p>An effective CAB meeting will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure the meeting is attended by the right people. For a CAB to actually perform its function effectively, the right people must be in attendance.\u00a0<\/li>\n\n\n\n<li>Include a specific agenda and schedule. CAB meetings should cover a specific agenda that includes assessment of risky changes, reviewing of failed changes, reviews of the change management process, as well as a change review process.<\/li>\n\n\n\n<li>Follow the review process covered above. Namely, change reviews should assess risks, business impacts, effects on the customer experience, disruptions to other services, resource needs, other changes that are in process, and other relevant information.<\/li>\n<\/ul>\n\n\n\n<p>It is important to note that CAB meetings are only successful if they actually adhere to the ITIL process as outlined in one\u2019s own organization. Failing to follow this process can result in inefficiencies or disruptions and, ultimately, undermine the very purpose of ITIL \u2013 to streamline IT service management (ITSM).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Types of Changes Does the CAB Oversee?<\/strong><\/h2>\n\n\n\n<p>Those familiar with ITIL\u2019s change management process will recognize the three types of changes in this workflow:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard changes. These are the least riskiest changes that occur as a normal part of business operations. They require no pre-authorization by the CAB.<\/li>\n\n\n\n<li>Normal changes. These are changes that must be reviewed by the CAB, according to the steps listed above.<\/li>\n\n\n\n<li>Emergency changes. Emergency changes are those that must be implemented immediately in order to avoid service disruptions. These are reviewed by the <a href=\"https:\/\/www.bmc.com\/blogs\/ecab-emergency-change-advisory-board\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Emergency Change Advisory Board (ECAB)<\/a>, a smaller committee chosen from members of the CAB.<\/li>\n<\/ul>\n\n\n\n<p>As with the other points covered above, it is important for all relevant parties to adhere to the ITIL framework in order for it to be useful. Though ITIL is complex \u2013 and many organizations may find it challenging to implement \u2013 it is well-structured and thorough. Those companies that apply it effectively can realize significant benefits, from improved <a href=\"https:\/\/www.walkme.com\/use-case\/employee-productivity\/?t=21&amp;camp=change-blog\" target=\"_blank\" rel=\"noreferrer noopener\">employee productivity<\/a> to reduced costs to lower organizational risk.<\/p>\n","protected":false},"excerpt":{"rendered":"What is a change advisory board (CAB) and how should you set one up? In this post, we cover the<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":18437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[359],"tags":[],"class_list":["post-18436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Does the Change Advisory Board (CAB) Do?<\/title>\n<meta name=\"description\" content=\"In this post, we cover the essentials of the change advisory board \u2013 what it is, what its role is in ITIL change management, and who should be involved in one.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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