{"id":18197,"date":"2024-07-24T10:47:28","date_gmt":"2024-07-24T10:47:28","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=18197"},"modified":"2024-07-24T10:47:28","modified_gmt":"2024-07-24T10:47:28","slug":"change-management-terminology-and-concepts","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/change-management-terminology-and-concepts\/","title":{"rendered":"Must-Know Change Management Terminology and Concepts"},"content":{"rendered":"\n<p>In this article, we\u2019ll offer a quick survey of change management by exploring some core change management terminology and concepts.<\/p>\n\n\n\n<p>The terms and ideas below can serve as a quick refresher for change professionals.<\/p>\n\n\n\n<p>This list can also offer some insight into terms you may be unfamiliar with.<\/p>\n\n\n\n<p>Let\u2019s get started.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Change Management Terminology<\/strong><\/h2>\n\n\n\n<p>This list includes many of the most important words and ideas you\u2019ll come across in change management.<\/p>\n\n\n\n<p>Below each term is an expanded definition, with other related terms if necessary.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change Management<\/strong><\/h3>\n\n\n\n<p>Change management is the art and science of managing and implementing <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational change<\/a>.<\/p>\n\n\n\n<p>All business changes begin with a problem, then transform the organization to a desired end state.<\/p>\n\n\n\n<p>Such changes are often complex and fraught with challenges.<\/p>\n\n\n\n<p>For this reason, change management it necessary.<\/p>\n\n\n\n<p>Effective management helps such transitions run smoothly, cost-effectively, and on time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Organizational Change<\/strong><\/h3>\n\n\n\n<p>Organizational change refers to large-scale business changes, such as:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"474\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Organizational-change-refers-to-large-scale-business-changes-such-as__466a0db7.jpg?w=1024&#038;h=474&#038;crop=1\" alt=\"Organizational change refers to large-scale business changes, such as_\" class=\"wp-image-18199\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Organizational-change-refers-to-large-scale-business-changes-such-as__466a0db7.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Organizational-change-refers-to-large-scale-business-changes-such-as__466a0db7.jpg?resize=300,139 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Organizational-change-refers-to-large-scale-business-changes-such-as__466a0db7.jpg?resize=1024,474 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hierarchical restructuring<\/li>\n\n\n\n<li>Culture changes<\/li>\n\n\n\n<li>Digital transformation<\/li>\n<\/ul>\n\n\n\n<p>And any other organizational shifts that affect business processes and people.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Barriers to Change<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"474\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Barriers-to-Change_766a0db9.jpg?w=1024&#038;h=474&#038;crop=1\" alt=\"Barriers to Change\" class=\"wp-image-18200\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Barriers-to-Change_766a0db9.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Barriers-to-Change_766a0db9.jpg?resize=300,139 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/07\/Barriers-to-Change_766a0db9.jpg?resize=1024,474 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Change management has its obstacles, or barriers.<\/p>\n\n\n\n<p>Though every organizational change is unique, many of the same challenges affect different change programs.<\/p>\n\n\n\n<p>A few common ones include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.walkme.com\/blog\/7-change-management-exercises\/?t=21&amp;camp=change\" target=\"_blank\" rel=\"noreferrer noopener\">Employee resistance<\/a><\/li>\n\n\n\n<li>Lack of executive sponsorship<\/li>\n\n\n\n<li>Budget constraints<\/li>\n<\/ul>\n\n\n\n<p>When people resist change, effective communication and leadership are usually the antidotes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change Leadership<\/strong><\/h3>\n\n\n\n<p>Change leadership is distinct from change management.<\/p>\n\n\n\n<p>While the change manager manages and supervises change, the leader drives it forward.<\/p>\n\n\n\n<p>The change leader is often the one with the original vision for change.<\/p>\n\n\n\n<p>As a result, he or she must embody that change, inspire others, and push it forward to the end.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.forbes.com\/sites\/kimberlyfries\/2018\/02\/08\/8-essential-qualities-that-define-great-leadership\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">best leaders<\/a> lead from the ground \u2013 they are visible, engaged, and proactive.<\/p>\n\n\n\n<p>The more that employees feel connected to the change and its leader, the more they will support change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change Model or Change Framework<\/strong><\/h3>\n\n\n\n<p>Change models, or change frameworks, are abstract models that describe change.<\/p>\n\n\n\n<p>The simplest \u2013 and perhaps the most powerful \u2013 is Lewin\u2019s change model.<\/p>\n\n\n\n<p>It describe change in three steps: unfreezing, changing, and refreezing.<\/p>\n\n\n\n<p>At each stage, certain objectives must be accomplished to move the program forward.<\/p>\n\n\n\n<p>There are several other change models. Each of them can help change managers analyze, plan, and execute change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change Capacity and Change Management Maturity<\/strong><\/h3>\n\n\n\n<p>An organization\u2019s change capacity is its ability to change. It can also be called <a href=\"https:\/\/www.prosci.com\/resources\/articles\/4-tips-for-building-organizational-agility\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">organizational change capability<\/a>.<\/p>\n\n\n\n<p>Both terms refer to the formal ability of an organization to manage and execute change.<\/p>\n\n\n\n<p>This concept is closely related to the concept of change management maturity. This model describes how developed change capacity is in a company.<\/p>\n\n\n\n<p>At the bottom end of the scale is an organization with no formal change capability.<\/p>\n\n\n\n<p>In such organizations, change is usually dictated. Changes are then expected to take place regardless.<\/p>\n\n\n\n<p>At the top end of the scale is an organization that has a formal change capacity, dedicated personnel, and established processes for change.<\/p>\n\n\n\n<p>It should go without saying that the more mature an organization\u2019s change management capacity, the more successful their changes are.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change Champion or Change Advocate<\/strong><\/h3>\n\n\n\n<p>Change champions, or advocates, are employees who believe in and foster change.<\/p>\n\n\n\n<p>They work on behalf of the core change team to promote, enact, and lead change at the local level.<\/p>\n\n\n\n<p>Such facilitators can be vitally important for the success of a program.<\/p>\n\n\n\n<p>This is especially true as the size of an organization grows \u2013 the larger a company is, the less connected employees can feel from the leadership.<\/p>\n\n\n\n<p>Change champions bridge that gap.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Executive Sponsorship<\/strong><\/h3>\n\n\n\n<p>Executives sponsorship is a term that applies to different business areas, including change management.<\/p>\n\n\n\n<p>This concept is important in change management because it can make or break a program.<\/p>\n\n\n\n<p>With executive support, change programs are much more likely to succeed.<\/p>\n\n\n\n<p>Without it, obstacles will be harder to overcome. And change managers won\u2019t have the credibility they need when that need arises.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Digital Transformation<\/strong><\/h3>\n\n\n\n<p>Digital is an important component in today\u2019s business world.<\/p>\n\n\n\n<p>This is especially true in change management.<\/p>\n\n\n\n<p>Many, if not most, of today\u2019s <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\">organizational cha<\/a><a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">n<\/a><a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\">ges<\/a> are fueled by digital technology, either directly or indirectly.<\/p>\n\n\n\n<p>Technology, as most of us know, has spurred evolution in many industries, pushing organizations to adapt and transform.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital transformation<\/a> refers to embracing, adopting, and <a href=\"https:\/\/www.walkme.com\/solutions\/use-case\/software-implementation\/?t=21&amp;camp=change\" target=\"_blank\" rel=\"noreferrer noopener\">fully implementing digital technology<\/a> and ideas.<\/p>\n\n\n\n<p>Such changes can include technology adoption, business process changes, and more.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Change Management Metrics<\/strong><\/h3>\n\n\n\n<p>As with any other discipline, change management should use metrics to evaluate progress.<\/p>\n\n\n\n<p>And, similar to other applications, these metrics should be relevant and actionable.<\/p>\n\n\n\n<p>Change management metrics are designed to measure the success of a program.<\/p>\n\n\n\n<p>Because change management is people-centered, many of the metrics focus on engagement, productivity, and employee interaction.<\/p>\n\n\n\n<p>Other metrics focus on the actual results of the program \u2013 its output and ROI, for example.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>These are some of the most important terms and concepts related to change management.<\/p>\n\n\n\n<p>This list provides an excellent overview of the topic. And it should offer many starting points for you to continue your research.<\/p>\n\n\n\n<p>For more information on a topic, simply Google a given term.<\/p>\n\n\n\n<p>You can also visit our main blog for more in-depth articles on these topics.<\/p>\n","protected":false},"excerpt":{"rendered":"In this article, we\u2019ll offer a quick survey of change management by exploring some core change management terminology and concepts.<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":18198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[359],"tags":[],"class_list":["post-18197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Must-Know Change Management Terminology and Concepts<\/title>\n<meta name=\"description\" content=\"Change management is a field that focuses on organizational change. 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