{"id":17498,"date":"2024-06-20T07:55:21","date_gmt":"2024-06-20T07:55:21","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=17498"},"modified":"2024-06-20T07:55:21","modified_gmt":"2024-06-20T07:55:21","slug":"change-management-pros-and-cons","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/change-management-pros-and-cons\/","title":{"rendered":"Change Management Pros and Cons"},"content":{"rendered":"\n<p>Change management has its benefits and drawbacks, like any other business discipline. Below, we\u2019ll explore change management pros and cons.<\/p>\n\n\n\n<p>First, we\u2019ll explore the benefits of <a href=\"https:\/\/www.walkme.com\/glossary\/change-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">change management<\/a>, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How it can help businesses grow and thrive in the marketplace<\/li>\n\n\n\n<li>Its positive impact on employees and the work environment<\/li>\n\n\n\n<li>Ways it can enhance business operations and processes<\/li>\n<\/ul>\n\n\n\n<p>Then, we\u2019ll take a look at some change management cons, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The cost of failure<\/li>\n\n\n\n<li>Consequences of success<\/li>\n\n\n\n<li>Friction and resistance<\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s get started.<\/p>\n\n\n\n<p><strong>Change Management Pros and Cons<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"480\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Change-Management-Pros-and-Cons-1_46673e02.jpg?w=1024&#038;h=480&#038;crop=1\" alt=\"Change Management Pros and Cons-1\" class=\"wp-image-17500\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Change-Management-Pros-and-Cons-1_46673e02.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Change-Management-Pros-and-Cons-1_46673e02.jpg?resize=300,141 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Change-Management-Pros-and-Cons-1_46673e02.jpg?resize=1024,480 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Organizational change is necessary for many businesses today.<\/p>\n\n\n\n<p>However, it\u2019s not always smooth sailing \u2013 and it doesn\u2019t always work properly.<\/p>\n\n\n\n<p>When change management does work, though, its benefits far outweigh the drawbacks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Benefits of Change Management<\/strong><\/h2>\n\n\n\n<p>Here are a few major benefits of change management:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Improved Business Processes<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">Organizational change<\/a> can, of course, take many forms.<\/p>\n\n\n\n<p>A few examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organizational restructuring \u2013 Examples include changing team structures, redistributing personnel, or restructuring hierarchies.<\/li>\n\n\n\n<li>Process changes \u2013 Changing internal business processes can improve productivity, cut costs, and have a number of other positive effects on business operations.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital transformation<\/a> \u2013 Today, digital adoption, digital transformation, and digitalization are commonplace. Technological advancement can help organizations streamline workflows, enhance performance, and become more competitive.<\/li>\n<\/ul>\n\n\n\n<p>These are just a few examples of how change management can improve business processes.<\/p>\n\n\n\n<p>The results of such transformations \u2013 when successful \u2013 positively impact an organizations bottom line.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Better Products and Services<\/strong><\/h3>\n\n\n\n<p>Another common reason for <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational change<\/a> is to improve its products or services.<\/p>\n\n\n\n<p>In some cases, improving products and services does not require organizational transformation.<\/p>\n\n\n\n<p>In others, it does.<\/p>\n\n\n\n<p>For instance, when an organization makes a major shift to its product line, it could require organizational change:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A coffee shop that begins roasting its own coffee would require new staff, new equipment, and new facilities<\/li>\n\n\n\n<li>A software company that pivots to a completely different product type may require new experts, new staff, and new processes<\/li>\n\n\n\n<li>A clothing company that begins producing other accessories or apparel, likewise, may need new facilities, expertise, and equipment<\/li>\n<\/ul>\n\n\n\n<p>These are just a few examples of how changes to a product offering may require <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational transformation<\/a>.<\/p>\n\n\n\n<p>And, as with the changes mentioned above, the result could offer big boosts to a company\u2019s bottom line.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Better Work Environments<\/strong><\/h3>\n\n\n\n<p>One of the most frequently reported benefits of change management is an improvement to the work environment.<\/p>\n\n\n\n<p>In a <a href=\"https:\/\/gsuite.google.com\/setup\/resources\/change\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">study by Google<\/a>, this was found to be the biggest benefit by many of the study\u2019s participants. This is particularly interesting, because resistance is one of the largest obstacles to change.<\/p>\n\n\n\n<p>Although the ROI of a better work environment is hard to calculate, benefits include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Happier, more productive employees<\/li>\n\n\n\n<li>Increased retention and loyalty<\/li>\n\n\n\n<li>A better workplace culture<\/li>\n<\/ul>\n\n\n\n<p>These benefits, in turn, translate into strategic advantages for the organization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Strategic Advantages<\/strong><\/h3>\n\n\n\n<p>Ultimately, every organizational change should improve a company\u2019s strategic position.<\/p>\n\n\n\n<p>Regardless of the nature of the change \u2013 from <a href=\"https:\/\/www.walkme.com\/blog\/everything-digital-adoption\/?t=21&amp;camp=change-blog\" target=\"_blank\" rel=\"noreferrer noopener\">digital adoption<\/a> to restructuring \u2013 every change should offer a strategic advantage.<\/p>\n\n\n\n<p>The following changes, for instance, would all be designed to enhance a company\u2019s strategic position:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New and better software tools<\/li>\n\n\n\n<li>Improvements to the supply chain<\/li>\n\n\n\n<li>New product or service offerings<\/li>\n<\/ul>\n\n\n\n<p>Of course, change itself is a calculated risk \u2013 and even if the change is successful, the strategic impact is not certain.<\/p>\n\n\n\n<p>This will be discussed below, in the section on change management cons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Drawbacks of Organizational Change<\/strong><\/h2>\n\n\n\n<p>There are cons to change management, of course \u2013 especially if a program is unsuccessful.<\/p>\n\n\n\n<p>However, even if a program meets its objectives, there may be other drawbacks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Resistance<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/blog\/change-6-strategies-overcome-resistance\/?t=21&amp;camp=change-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Employee resistance<\/a> is one of the biggest obstacles to change.<\/p>\n\n\n\n<p>This resistance usually stems from fear of change or the fear of the unknown.<\/p>\n\n\n\n<p>In most cases, this resistance comes from frontline employees and middle management.<\/p>\n\n\n\n<p>To tackle this resistance, it is vital to create:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Effective communication strategies<\/li>\n\n\n\n<li>A strong vision for change that demonstrates personal value to each employee<\/li>\n\n\n\n<li>A team of change advocates that spans departments and business areas<\/li>\n<\/ul>\n\n\n\n<p>Failure to anticipate and plan for resistance usually has very bad consequences.<\/p>\n\n\n\n<p>In many cases, it can cut into a program\u2019s results.<\/p>\n\n\n\n<p>And in worst case scenarios, it can cause a program to fail completely.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Cost of Failure<\/strong><\/h3>\n\n\n\n<p>Program failure can be traced to many causes, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poor training, communication, planning, training, and change strategy<\/li>\n\n\n\n<li>Inability to adapt to changing circumstances<\/li>\n\n\n\n<li>Lack of executive buy-in<\/li>\n<\/ul>\n\n\n\n<p>Usually, though, there are multiple causes. Each problem detracts from a program bit by bit, until the change program fails completely.<\/p>\n\n\n\n<p>As you can imagine, failure can have big costs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loss of investment, including time, money, and resources<\/li>\n\n\n\n<li>Negative impacts to employee confidence and the company culture<\/li>\n\n\n\n<li>Reversion to the old way of doing things \u2013 which means a company has not moved forward<\/li>\n<\/ul>\n\n\n\n<p>All of these can be very detrimental to the organization in question.<\/p>\n\n\n\n<p>The best way to prevent failure is to create a well-structured, sophisticated change program.<\/p>\n\n\n\n<p>By strategizing, planning, and carefully addressing problems before they arise, you stand a greater chance of succeeding and getting better results.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Fallout<\/strong><\/h3>\n\n\n\n<p>Even when a program does succeed, there can be downsides.<\/p>\n\n\n\n<p>Here are a few hypothetical examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A company completely changes its main product or service \u2013 in the process, it loses any teams associated with that product or service<\/li>\n\n\n\n<li>A cultural change initiative helps a company modernize for the digital age \u2013 however, it alienates employees who preferred the old way of operating<\/li>\n\n\n\n<li>New software speeds up workflows \u2013 but automates some jobs out of existence<\/li>\n<\/ul>\n\n\n\n<p>These are just a few examples of how successful programs can have negative impacts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>Change is inevitable.<\/p>\n\n\n\n<p>As we have seen, change management is not without drawbacks.<\/p>\n\n\n\n<p>However, the benefits of successful change can help an organization grow, thrive, and improve.<\/p>\n\n\n\n<p>To minimize the downsides of change management, make sure you plan properly, strategize effectively, and continually improve.<\/p>\n","protected":false},"excerpt":{"rendered":"Change management has its benefits and drawbacks, like any other business discipline. Below, we\u2019ll explore change management pros and cons.<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":17499,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[359],"tags":[],"class_list":["post-17498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Change Management Pros and Cons<\/title>\n<meta name=\"description\" content=\"As with any other business discipline, change management has its ups and downs. 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