{"id":16962,"date":"2024-06-17T12:34:06","date_gmt":"2024-06-17T12:34:06","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=16962"},"modified":"2024-06-17T12:34:06","modified_gmt":"2024-06-17T12:34:06","slug":"ai-transformation","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/ai-transformation\/","title":{"rendered":"Introducing WalkMe(X):\u00a0Contextual AI assistance designed for the enterprise"},"content":{"rendered":"\n<p><strong>An old problem, amplified.&nbsp;<\/strong><\/p>\n\n\n\n<p>There\u2019s always been a gap between the rate at which we introduce technology into our organizations and the value we get. This <em>digital adoption gap <\/em>is what we created WalkMe to solve over 12 years ago. By underestimating the change management implications of technology decisions on our people, we\u2019ve introduced friction and, as a consequence, have failed to reach most of our digital transformation goals.&nbsp;<\/p>\n\n\n\n<p>As companies embrace Generative AI (GenAI) capabilities, this problem will be amplified tenfold.&nbsp;<\/p>\n\n\n\n<p>AI tools hold immense potential to enhance productivity and streamline workflows. But only if they are used <em>every day<\/em>, by <em>everyone<\/em> in the organization. Unless we close the digital adoption gap, the reality of AI won\u2019t live up to the promise.\u00a0<\/p>\n\n\n\n<p><strong>There\u2019s no AI transformation without digital adoption.&nbsp;<\/strong><\/p>\n\n\n\n<p>WalkMe has been helping organizations manage the change brought on by technology for over a decade. The same legacy approaches to managing change that were already failing us in digital transformation will be grossly inadequate in navigating the scale and velocity of change that the GenAI transformation will bring.&nbsp;<\/p>\n\n\n\n<p>And that\u2019s why companies need a Digital Adoption Platform (DAP) now more than ever.&nbsp;<\/p>\n\n\n\n<p>But Digital Adoption Platforms must evolve to meet the unique needs of navigating the change brought on by AI. Specifically, DAPs must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bridge the human readiness gap, so that everyone<em> <\/em>can take full advantage of these new tools.&nbsp;<\/li>\n\n\n\n<li>Turn otherwise disjointed, siloed AI tools into orchestrated experiences that are embedded in the flow of work.\u00a0<\/li>\n\n\n\n<li>Give companies the visibility into who\u2019s using these AI tools and whether they\u2019re using them as intended.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>Introducing WalkMe<sup>X<\/sup>: Contextual AI assistance that knows who you are and what you\u2019re trying to do.<\/strong><\/strong><\/p>\n\n\n\n<p><em>People, not technology or data, are the key to succeeding with AI.<\/em> <br><em>&#8211;<\/em> <em>JP Gownder, Forrester Analyst&nbsp;<\/em><\/p>\n\n\n\n<p>WalkMe has built the world\u2019s first contextually aware AI assistance that meets every user with the next best action for any workflow, across any application. Uniquely suited for AI transformation, the new cross-app assistance democratizes AI for every employee, driving unparalleled productivity. It automatically understands who the person is and what they are trying to achieve on the screen and activates the AI for them, right in the flow of work.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.walkme.com\/ai\/?sfcmpid=701R50000081sZeIAI&amp;utm_campaign=bot_all_text_walkme-x-blog&amp;utm_source=brand&amp;utm_medium=direct_walkme-blog&amp;utm_content=walkme-x-blog&amp;utm_term=revenue-marketing\"><img height=\"536\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Frame-7-4_466700c11_96699161.png?w=1024&#038;h=536&#038;crop=1\" alt=\"Contextual AI for every workflow, every app\" class=\"wp-image-18118\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Frame-7-4_466700c11_96699161.png 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Frame-7-4_466700c11_96699161.png?resize=300,157 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/06\/Frame-7-4_466700c11_96699161.png?resize=1024,536 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Context is the key to making AI work for people. When you have the context of who someone is, what function they\u2019re in, what role they serve, what they\u2019re doing on the screen and what they\u2019re most likely to do next, AI can become:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proactive<\/strong>. Instead of assuming people will know when and where to use AI, or having them sift through all these disjointed experiences to find it, you can bring AI directly to them, at the precise moment of need.<\/li>\n\n\n\n<li><strong>Accessible<\/strong>. Every single person in the organization can participate in AI transformation, regardless of their digital dexterity or comfort level with AI.<\/li>\n\n\n\n<li><strong>Actionable<\/strong>. When you know who the user is and what they\u2019re most likely trying to do, you can suggest the next best action, regardless of where they are or what application they\u2019re in.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>By pairing our unique human-computer interaction data set and proprietary DeepUI AI technology with general-purpose LLMs, we have built a <em>contextual AI engine<\/em> that powers a different kind of AI assistance.\u00a0<\/p>\n\n\n\n<p>Our context-aware AI assistance offers support without any prompting or app-switching, and a conversational interface that people can call up on-demand.\u00a0<\/p>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/957680589?title=0&amp;byline=0&amp;portrait=0&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"WalkMe(X) - let's do something different\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n<p>WalkMe<sup>X<\/sup>\u2019s AI-powered capabilities include enterprise search, assisted reading, generative writing, and form input validation. But unlike other AI tools that stop at text-to-text, our AI assistance can also enable text-to-action, serving up next best actions across any application and workflow.\u00a0<\/p>\n\n\n\n<p>And because WalkMe<sup>X<\/sup> leverages all our core DAP capabilities, it will provide automation, guided experiences, visibility into utilization of AI tools, and pre-packaged, AI-enabled workflows that support the most common business processes.&nbsp;<\/p>\n\n\n\n<p>WalkMe<sup>X <\/sup>is AI that works for everyone and not the other way around. <\/p>\n\n\n\n<p>WalkMe<sup>X<\/sup> is AI that everyone gets.<\/p>\n\n\n\n<p><a href=\"https:\/\/events.walkme.com\/realize-2024\/?utm_source=realize&amp;utm_medium=realize_walkme-led&amp;utm_content=realize-2024&amp;utm_campaign=top_all_blog_walkmex-ceo&amp;utm_term=revenue-marketing\"><strong>Watch <strong>the unveiling of WalkMe<sup>X<\/sup><\/strong> at Realize \u201824<\/strong> <strong>and see how you can use it in your business.<\/strong><\/a><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"An old problem, amplified.&nbsp; There\u2019s always been a gap between the rate at which we introduce technology into our organizations<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":171,"featured_media":17443,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7327],"tags":[],"class_list":["post-16962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-adoption"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing WalkMe\u02e3: The premier contextual AI copilot designed for the enterprise<\/title>\n<meta name=\"description\" content=\"Discover WalkMe\u02e3 - the world&#039;s first contextually aware copilot transforming AI accessibility for every employee. 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