{"id":15962,"date":"2023-09-28T06:52:08","date_gmt":"2023-09-28T06:52:08","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=15962"},"modified":"2025-02-04T13:40:36","modified_gmt":"2025-02-04T13:40:36","slug":"business-value-dap-confirmed","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/business-value-dap-confirmed\/","title":{"rendered":"Beyond the hype: The business value of DAP confirmed"},"content":{"rendered":"\n

What a difference a year makes! It seems like yesterday that I was writing about the <\/span>DAP tipping point<\/span><\/a>, in which leading research firms began viewing digital adoption platforms (DAPs) as a valuable business tool. And now, where are we? Not only are those same research firms, including IDC, Gartner\u00ae, and Everest Group, recognizing the power of DAP, they are also providing hard data to back up its benefits.\u00a0<\/span><\/p>\n

In my role as a tech CEO, I’ve observed technologies that initially gain rapid attention but later falter due to inconsistent delivery or failure to sustain innovation. The typical life cycle of a successful product \u2013 beginning with initial market excitement, followed by a phase of doubt, and ultimately reaching a point where value and utility are definitively proven \u2013 is one that many technologies fail to navigate successfully. I’m pleased to say that DAP is bucking this trend. Recent analyst reports back this up, showing that DAP is not just a fad, but an essential part of the organizational tech stack that delivers real, measurable benefits to enterprises. And what\u2019s more, WalkMe is leading the charge.\u00a0<\/span><\/p>\n

So what does it take to unlock the full business value of DAP? It starts with ensuring your digital investments further your business goals.\u00a0<\/span><\/p>\n

Bridging the gap between digital spend and digital outcomes<\/span><\/h2>\n

Gartner, Inc. forecasts in the latest Gartner Press Release that \u201cWorldwide IT spending is projected to total $4.7 trillion in 2023, an increase of 4.3% from 2022\u201d*. This has resulted in a situation where enterprise leaders are unable to track the applications being used in their organizations, identify and mitigate digital friction, and manage shadow IT initiatives.\u00a0<\/span><\/p>\n

Further complicating the situation, the AI revolution has changed the way business processes are completed, with <\/span>61% of employees<\/span><\/a> saying that AI has changed the way they work. As a result, organizations are only meeting <\/span>41% of their annual digital project KPIs<\/span><\/a>.\u00a0<\/span><\/p>\n

The evolving capabilities of DAP, however, have enabled organizations to effectively navigate these challenges. WalkMe Discovery provides unprecedented visibility into the applications running in your organization, who is using them, and whether they are being used as intended. This allows you to rationalize your software portfolio, consolidate duplicate applications, uncover shadow IT, and resolve digital friction points.\u00a0\u00a0\u00a0<\/span><\/p>\n

Whether it\u2019s through boosting employee digital dexterity, ramping up onboarding times, reducing business errors, or streamlining change management programs, DAPs have proven their ability to drive business outcomes.\u00a0<\/span><\/p>\n

\u201cWe just acquired a company for $2 billion and needed to ramp up their employees on our applications. With WalkMe, we were able to cut time-to-proficiency by about 25%.\u201d<\/span><\/i><\/p>\n

– \u201cThe Business Value of WalkMe\u201d, construction company, 20,000+ employees<\/span><\/i><\/p>\n

For existing users, DAPs have been nothing short of a game changer. IDC\u2019s recent study, \u201c<\/span>The Business Value of WalkMe<\/a>\u201d highlights the benefits WalkMe delivers to customers, including:\u00a0\u00a0<\/span>
<\/i><\/p>\n