{"id":15372,"date":"2023-06-21T14:30:56","date_gmt":"2023-06-21T14:30:56","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=15372"},"modified":"2023-06-21T14:30:56","modified_gmt":"2023-06-21T14:30:56","slug":"digital-adoption-solutions-2","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-adoption-solutions-2\/","title":{"rendered":"Digital Adoption Solutions: The complete guide (2023 updated)"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Gartner officially recognized digital adoption solutions (DAS) as a new business software category in 2019. According to Gartner&#8217;s report &#8220;Increase Sales Productivity with Digital Adoption Solutions,&#8221; DAS is highly beneficial for increasing the adoption of new technology.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Looking ahead to 2023, digital adoption solutions will be more important than ever.&nbsp; Organizations will continue to rely on DAS technology to drive user adoption and ensure success in&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/blog\/digital-transformation-strategy\/\" target=\"_blank\" rel=\"noopener\">d<span style=\"font-weight: 400;\">igital transformation strategies<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital adoption solutions can help organizations improve the adoption of new&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/glossary\/digital-tools\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">digital tools<\/span><\/a><span style=\"font-weight: 400;\"> and technologies, leading to increased productivity, reduced training costs, improved&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/glossary\/employee-retention\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee retention<\/span><\/a><span style=\"font-weight: 400;\">, and enhanced&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/glossary\/customer-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">customer experience<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">And according to a recent report by Gartner, implementing the right (DAS) can enhance&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/blog\/best-practices-for-employee-productivity\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">employee productivity<\/span><\/a><span style=\"font-weight: 400;\">, engagement, and usage, which brings home the importance of a digital strategy inclusive of digital adoption solutions.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">However, some organizations fail to realize the importance of investing in digital adoption solutions. This is often because they lack the resources, budget, or expertise to manage an effective&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-strategy\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">digital adoption strategy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Fortunately, various options are available that make digital adoption solutions (DAS) more accessible. For one, investing in a&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/glossary\/digital-adoption-platform\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Digital Adoption Platform<\/span><\/a><span style=\"font-weight: 400;\"> (DAP) is an effective way to ensure your organization stays current with the most recent technologies and training materials.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This article will cover the advantages of utilizing digital adoption solutions and various types of solutions that are accessible while also providing some tips on how to choose the right digital adoption solution for your organization in 2023 and beyond.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What are digital adoption solutions?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital adoption solutions (DAS) are software that helps organizations improve the adoption of new digital tools and technologies. They can onboard new employees, train existing employees on new software, and support users struggling to use new technologies.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Different digital adoption solutions are available, each with features and benefits.<\/span><\/p>\n\n\n\n<p><b>Some of the most common features of digital adoption solutions include:<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Onboarding:<\/b><span style=\"font-weight: 400;\"> Digital adoption solutions can help organizations onboard new employees by providing a comprehensive overview of the company\u2019s new digital tools and technologies. This can help new employees get up to speed quickly and easily, so they can start contributing to the company immediately.<\/span><\/li>\n\n\n\n<li><b>Training: <\/b><span style=\"font-weight: 400;\">Digital adoption solutions can also train existing employees on new software. This can be done through various methods, such as interactive tutorials, video demonstrations, and quizzes.<\/span><\/li>\n\n\n\n<li><b>Support:<\/b><span style=\"font-weight: 400;\"> Digital adoption solutions can also provide support for users who are struggling to use new technologies. This can be done through various methods like live chat, email, and phone support.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital adoption solutions can be a valuable tool for organizations looking to improve by adopting new digital tools and technologies.&nbsp;<\/span><\/p>\n\n\n\n<p><b>Importance of Digital Adoption Solutions<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital adoption solutions are essential for businesses to stay ahead in today&#8217;s digital age. With the rapid technological advancements, many companies struggle to keep up with the latest trends and updates. Digital adoption solutions offer businesses an easy way to integrate new technologies into their operations and improve overall efficiency.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">By incorporating digital solutions, companies can simplify operations, mechanize tasks, and decrease expenses. This, in turn, increases productivity and allows businesses to focus on growth and expansion. Digital adoption solutions also enable companies to provide better customer experiences by leveraging data and analytics to personalize interactions.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Overall, digital adoption solutions give businesses an edge over their competitors as they can promptly adapt to market fluctuations and meet customer needs. Companies that fail to embrace digital solutions risk being left behind by competitors who have embraced the latest technologies.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>The benefits of using digital adoption solutions<\/b><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"609\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/The-benefits-of-using-digital-adoption-solutions_0654e31f.jpg?w=1024&#038;h=609&#038;crop=1\" alt=\"The benefits of using digital adoption solutions\" class=\"wp-image-16405\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/The-benefits-of-using-digital-adoption-solutions_0654e31f.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/The-benefits-of-using-digital-adoption-solutions_0654e31f.jpg?resize=300,179 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/The-benefits-of-using-digital-adoption-solutions_0654e31f.jpg?resize=1024,609 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/The-benefits-of-using-digital-adoption-solutions_0654e31f.jpg?resize=296,177 296w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/The-benefits-of-using-digital-adoption-solutions_0654e31f.jpg?resize=245,145 245w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In today&#8217;s rapidly advancing technological landscape, businesses must adapt to stay competitive and thrive. Companies that embrace digital transformation are better equipped to meet the needs of their customers, streamline their workflows, and increase their bottom line.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">However, transitioning to a fully digital environment can be challenging, especially for those unfamiliar with the latest technologies. That&#8217;s where digital adoption solutions come in.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Below, we will examine the different benefits these solutions provide to assist organizations in achieving successful digital transformations.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Increased productivity:<\/b><span style=\"font-weight: 400;\"> Digital adoption solutions can help employees get up to speed quickly and easily on new software, leading to increased productivity.<\/span><\/li>\n\n\n\n<li><b>Reduced training costs:<\/b><span style=\"font-weight: 400;\"> Digital adoption solutions can help organizations reduce the cost of training employees on new software.<\/span><\/li>\n\n\n\n<li><b>Improved employee satisfaction:<\/b><span style=\"font-weight: 400;\"> Digital adoption solutions can help employees feel more confident and comfortable using new software, improving employee satisfaction.<\/span><\/li>\n\n\n\n<li><b>Enhanced customer experience:<\/b><span style=\"font-weight: 400;\"> Digital adoption solutions can help organizations improve customer experience by ensuring employees can use new software to provide excellent customer service.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">If you are looking for a way to improve the adoption of new digital tools and technologies in your organization, then a digital adoption solution may be a good option for you.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What Are the Functions of Digital Adoption Solutions?<\/b><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"770\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/What-Are-the-Functions-of-Digital-Adoption-Solutions_-1_94654e32.jpg?w=1024&#038;h=770&#038;crop=1\" alt=\"What Are the Functions of Digital Adoption Solutions_\" class=\"wp-image-16407\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/What-Are-the-Functions-of-Digital-Adoption-Solutions_-1_94654e32.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/What-Are-the-Functions-of-Digital-Adoption-Solutions_-1_94654e32.jpg?resize=300,226 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/11\/What-Are-the-Functions-of-Digital-Adoption-Solutions_-1_94654e32.jpg?resize=1024,770 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Gartner states that digital adoption solutions primarily aid in sales enablement. Although businesses often invest in&nbsp;<\/span><a href=\"https:\/\/www.walkme.com\/glossary\/crm\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CRM systems<\/span><\/a><span style=\"font-weight: 400;\"> to assist their sales teams in managing customer relationships and leads, around one-third of these implementations fail due to low adoption rates.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Companies use DAS in addition to their CRM platform to avoid or overcome low adoption rates among their sales representatives. Besides sales, digital adoption solutions can be used in many other scenarios. Such functions may include:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b>Onboarding and Training<\/b><span style=\"font-weight: 400;\"> &#8211; Digital adoption solutions enable organizations to save time and money on training costs by helping new employees learn their job quickly and efficiently, no matter where they&#8217;re located.<\/span><\/li>\n\n\n\n<li><b>Customer Support <\/b><span style=\"font-weight: 400;\">&#8211; Digital adoption solutions can help customer support teams provide better service by guiding customers through complex processes or troubleshooting steps, reducing the need for human intervention.<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/change.walkme.com\/change-management\/\" target=\"_blank\" rel=\"noopener\"><b>Change Management<\/b><\/a> <span style=\"font-weight: 400;\">&#8211; Using digital adoption solutions can simplify change management initiatives and help employees embrace new systems, processes, and work methods.<\/span><\/li>\n\n\n\n<li><b>Compliance and Regulatory Requirements<\/b><span style=\"font-weight: 400;\"> &#8211; By offering employees step-by-step guidance and ensuring they comply with correct procedures, digital adoption solutions can aid organizations in meeting intricate regulations.<\/span><\/li>\n\n\n\n<li><b>Employee Engagement <\/b><span style=\"font-weight: 400;\">&#8211; Improve employee engagement by offering them customized learning paths, including interactive content and gamification features that help them stay motivated and engaged.<\/span><\/li>\n\n\n\n<li><b>Product Development<\/b><span style=\"font-weight: 400;\"> &#8211; Product designers and developers can receive instant feedback on how users interact with their products, which can help them make timely and effective improvements to their design and development processes.<\/span><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><b>How Do Digital Adoption Solutions Increase Sales Productivity?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">In a world where digital transformation is rapidly reshaping the business landscape, sales productivity has become more critical than ever before.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To stay competitive and thrive, companies must embrace technology and leverage digital tools that increase efficiency and accelerate growth. Digital adoption solutions are one such tool that can significantly impact sales productivity.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">These solutions can give your business a powerful edge in the marketplace by automating mundane tasks, streamlining workflows, and empowering sales teams with real-time insights.<\/span><\/p>\n\n\n\n<p><b>Digital adoption solutions can enhance sales productivity in multiple ways:<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">By implementing DAS (Digital Adoption Solutions) in various applications, <\/span><b>users can access guidance and self-help materials seamlessly<\/b><span style=\"font-weight: 400;\">, regardless of the app they use. This results in a simpler training process, allowing employees to quickly become skilled with the application.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Employees can receive <\/span><b>self-paced training<\/b><span style=\"font-weight: 400;\"> by accessing guided walkthroughs and training materials as needed, enabling them to learn at their own pace.<\/span><\/li>\n\n\n\n<li><b>With self-help menus available<\/b><span style=\"font-weight: 400;\">, employees can quickly find solutions to their queries without waiting for customer support, thereby reducing lost productivity.<\/span><\/li>\n\n\n\n<li><b>DAS analytics<\/b><span style=\"font-weight: 400;\"> can help you identify areas where sales reps are facing challenges while using the app, leading to reduced productivity. Addressing these issues promptly using usage analytics enables you to update training materials to prevent similar issues from arising.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Lack of digital adoption is keeping you stagnant<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Many organizations see their digital transformation efforts fail because of a lack of <\/span><a href=\"https:\/\/www.walkme.com\/glossary\/digital-adoption\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">digital adoption<\/span><\/a><span style=\"font-weight: 400;\">. This critical deficiency in the digital era will severely cap your potential to improve internal operations and the customer experience.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Unless people can use technology as intended and with the full range of capabilities, it will be impossible to fully integrate it into the workflow. Not only that, but digital tools will become a barrier to productivity and innovation instead of an enabler.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Without digital adoption, there is no digital transformation success (or progress, for that matter).<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Instead, you\u2019ll keep running in place.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Why has this issue gone undetermined for so long?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital adoption is an obvious <\/span><a href=\"https:\/\/www.walkme.com\/blog\/4-digital-adoption-rules\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">lynchpin for digital transformation<\/span><\/a><span style=\"font-weight: 400;\">. After all, if your users literally can\u2019t use your technology, there\u2019s no way you can achieve any ROI or fulfill your digital strategy.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But, when you\u2019re <\/span><a href=\"https:\/\/www.walkme.com\/blog\/superstar-companies-digital-transformation-approach\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">in the throes of planning<\/span><\/a><span style=\"font-weight: 400;\">, it\u2019s easy to overlook the factors that ultimately contribute to (or prevent) digital adoption.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">First, you identify a need to boost your digital arsenal. You create a digital strategy and incorporate it into the business model. You choose cutting-edge technology to make it happen, then dive into implementation.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But then\u2026Few employees actually use the technology and the ones that do stick to a small range of elementary features.<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/blog\/digital-fatigue-business-process\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Complex business processes<\/span><\/a><span style=\"font-weight: 400;\"> lead many to drop off before completing a task.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Demand for IT support becomes unmanageable.<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">User frustration and stress<\/span><\/a><span style=\"font-weight: 400;\"> cause a serious blow to employee morale.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The tools that were supposed to lift employee productivity to new heights are becoming barriers to completing everyday work.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A lack of digital adoption is to blame for all of these issues. It\u2019s just hard to pinpoint amid broad digital change. But with a clear definition, we have a common language to understand the problem.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>A Digital Adoption Solution is the missing link<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">The builders of WalkMe understood the impact of digital adoption years ago. As more and more organizations arrive at the same realization, the demand for a solution is rising.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>In a nutshell: What does a digital adoption solution do?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A digital adoption solution is a tool that addresses all of the factors that prevent users from adopting technology, such as inadequate training, complex user interfaces, frequent updates from the cloud, and many more.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This breed of software guides users through business processes on any enterprise platform, app, or website, enabling even first-time users to complete any task efficiently.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Its on-screen, real-time guidance eliminates investing in lengthy (and ineffective) traditional training modes. It ensures users always have access to support, even if they forget how to do something.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital adoption solutions are invaluable to any digital growth initiative. They save organizations time and money with greater productivity and faster user time-to-competency, provide analytics to continuously improve the user journey, and strengthen both the employee and customer experience.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>WalkMe\u2019s DAP: Leader of the pack<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">While digital adoption solutions are just recently recognized as an official category of technology, WalkMe has been building and refining its Digital Adoption Platform (DAP) for nearly a decade.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here\u2019s what the pioneer of digital adoption solutions does.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Provide training that actually works<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The truth is traditional training methods are not equipped to prepare employees for the modern digital workplace. Classroom learning sessions, webinars, or training manuals are time-consuming, take employees away from their work, and lead to poor knowledge retention.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Instead, digital solutions that enable <\/span><a href=\"https:\/\/www.walkme.com\/blog\/contextual-learning-employee-training\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">contextual learning<\/span><\/a><span style=\"font-weight: 400;\"> allow employees to get up to speed instantly. The DAP ensures all users, regardless of prior software experience, can easily navigate and use the full range of features.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">By analyzing a broad range of contextual factors (such as a user\u2019s position, the task at hand, prior user behavior, the goals of the department, etc.), the DAP provides proactive guidance and literally walks the user through any process step-by-step.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This completely eliminates the need for traditional training. Instead, users \u201c<\/span><a href=\"https:\/\/www.walkme.com\/blog\/learning-in-the-flow-of-work\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">learn in the flow of work<\/span><\/a><span style=\"font-weight: 400;\">\u201d and can be productive from the first time they use a software or app.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Optimize any business process<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Many organizations are unaware of the toll time-consuming and complex digital processes impose. When key business processes aren\u2019t user-friendly, productivity, accuracy, and efficiency are all at risk.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">According to one of our studies, if <\/span><a href=\"https:\/\/www.walkme.com\/blog\/business-process-automation\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">business processes<\/span><\/a><span style=\"font-weight: 400;\"> require too many steps or take too long, employees are likely to \u201cdrop off\u201d or quit in the middle. This means people are either not finishing their tasks or finding an unsanctioned workaround.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The study found that if a digital business process takes more than two minutes, 50% of users will drop off. And only processes that have five or fewer steps have a 70% success rate. Anything more than that will drive users to quit.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The DAP empowers you to <\/span><a href=\"https:\/\/www.walkme.com\/blog\/automation-tool-salesforce-efficiency\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">optimize any digital process with automation<\/span><\/a><span style=\"font-weight: 400;\">. Among WalkMe customers who used business process automation, the process completion rate was 81%, compared to 49% for those that didn\u2019t use automation.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Provide a superior customer experience<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The DAP empowers you to provide an enhanced customer experience via two main avenues.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The first opportunity is to integrate the solution on consumer-facing platforms. For example, if a consumer visits a retail website with the intention of buying something, on-screen navigational guidance will ensure they can find exactly what they\u2019re looking for in the least possible steps.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It fulfills consumers\u2019 desire for access to information, expediency, and a seamless experience.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The second way the DAP can improve CX is by empowering employees to better serve customers. If employees are burdened by complex software that is difficult to use and interferes with customer interactions, there\u2019s no way they can provide an engaging experience.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">By making employees\u2019 lives easier, taking over mundane tasks via automation, and ensuring accuracy, the DAP increases employee efficiency and gives them the power to provide the best possible experience.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Find your missing link<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">It\u2019s easy to get on the track to digital transformation success when you can identify exactly what has been holding you back.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Without digital adoption, there is no way to fulfill your digital strategy. The establishment of the new category reconfirms what we already know is an essential truth in the digital era: human users need real-time, personalized support to exploit technology&#8217;s full potential.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What&#8217;s next for digital adoption solutions?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Digital Adoption Solutions (DAS) are expected to continue playing a critical role in ensuring successful digital transformation for businesses. As technology evolves rapidly post-pandemic, DAS will be essential for ensuring employees are up-to-date on the latest software and applications.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">One of the key features that we can expect to see in the future of DAS is an increased focus on automation. By automating certain aspects of the digital adoption process, companies can reduce the burden on employees and increase efficiency. This includes automated onboarding, contextual guidance, and real-time support.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Another trend likely to emerge is integrating augmented reality (AR) and virtual reality (VR) technologies into DAS. These immersive technologies can provide users with an engaging and interactive experience, helping them better understand complex processes and systems.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Finally, we expect more advanced analytics and reporting capabilities in DAS. 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According to Gartner&#8217;s report &#8220;Increase<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":15373,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[437,368,7454,7647,169,254],"class_list":["post-15372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-dap","tag-digital-adoption-strategy","tag-digital-tools","tag-digital-transformation-strategies","tag-employee-productivity","tag-employee-retention"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Adoption Solutions: The complete guide (2023 updated)<\/title>\n<meta name=\"description\" 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