{"id":1512,"date":"2017-04-10T08:53:44","date_gmt":"2017-04-10T08:53:44","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=1512"},"modified":"2023-05-02T15:41:45","modified_gmt":"2023-05-02T15:41:45","slug":"software-training-dos-donts","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/software-training-dos-donts\/","title":{"rendered":"Employee Training Do’s & Don’ts for Enterprise Software Learning"},"content":{"rendered":"You don\u2019t get a second chance at making a first impression.<\/span>\n\nWhether you are training one new employee or implementing a new software<\/a> across the organization, onboarding is the first interaction between the employee and their new tool. It is a critical moment which will have a\u00a0lasting\u00a0effect. These\u00a0employee training do’s & don’ts will help guide the way.\n<\/span>\n\nA good onboarding process<\/a> will ease a change resistant employee, anxious about mastering a new platform and set the precedent for effective usage whereas a poor onboarding experience can result in what is known as the \u201cchasm of death,\u201d a crash in overall productivity.<\/span>\n\nHere we detail some mistakes to avoid during the onboarding or training process quickly followed by our recommended best practices.\n

Get step-by-step guidance to avoid training mistakes early on. Try it now for free.<\/a><\/em><\/h3>\n

Follow these employee training do’s & don’ts to accelerate time-to-competency:\u00a0<\/b><\/h3>\n

1. DON\u2019T forget the overview<\/h2>\nOften times software training is so focused on teaching specific features and processes that we forget one glaringly important detail: software is designed to help people accomplish larger goals.\n\nIt may seem obvious, but too often training goes straight into process specific explanations without addressing the bigger picture of why this software was chosen and how it serves your organization\u2019s purpose.\n\nOverview gives context, context helps employees understand how to make best use of the platform, the system\u2019s hierarchy, and what it can and cannot do.\n\nUltimately this will help to align employee objectives<\/a> with the objectives of the company.\n\n\"employee\n

2. DON\u2019T destroy the rain forest<\/h2>\nHow often have you flipped through a printed software manual?\n\nThe answer is probably rarely, if ever. If you answered yes, were you able to find the answer you were looking for or did you just waste time and end up frustrated?\n\nBesides the environmental impact of such hard copies, printing or purchasing software manuals does little to effectively onboard employees.\n\nIf a paper reference is absolutely necessary, consider having a \u201ccheat sheet\u201d which employees can refer back to for important tasks during the initial onboarding. It is preferable however, to have a digital cheat sheet. Better yet, an in-platform reference.\n

Use onscreen tutorials to boost your training success.<\/a><\/em><\/h3>\n

3. DON\u2019T resort to class room software training<\/h2>\nYes, it sounds good in theory. In reality cramming 20+ individuals with various levels of tech savviness does little besides give everyone a chance to be away from their desk and time to catch up on candy crush.\n\nIf you opt for group training, go for small groups in a lab setting \u2014 one where each user has their own computer and the instructor is able to manage questions and problem areas of each trainee.\n

4. DON\u2019T ignore employee feedback<\/h2>\nNo matter what training system you\u2019ve selected for the onboarding process, never underestimate the significance of employee feedback. It\u2019s the best way to catch hangups and knowledge gaps before they interfere with real work.\n\nCreate an accessible space for employees to express concerns, complaints and queries regarding the new software. Anonymous forums or incremental surveys are a good way to go about this.\n\nThis flow of communication should continue after the onboarding stage has been completed and the software is considered implemented. Continuous support is critical to a smooth and successful transition.\n

5. DON\u2019T assign self-learning<\/h2>\nSelf-training isn\u2019t a productive approach and can be even irresponsible. Unless, the user is equipped with company-approved on-screen training that targets their specific needs.\n\nMore on that later.\n

6. DON\u2019T treat all employees equally (when it comes to online software training)<\/h2>\nSegmentation is key.\n\nThe marketing department does not need to know how to implement sales processes on the new software, and visa versa. Limit employee training to what they need to know for the tasks they need to complete on a regular basis.\n\nEven within departments, there is a huge range: team leaders typically need to perform certain tasks that their team members do not. The less unnecessary information is taught, the more likely the critical material will stick.\n\n\"employee\n

<\/h4>\n

1. DO use on-screen guidance for online software training<\/h2>\nIf you feel that the traditional approach to software onboarding is fundamentally flawed, you aren\u2019t alone. Studies show that popular employee training methods result in just a 30% knowledge retention rate.\n\nWalkMe\u2019s Digital Adoption Platform is the next-generation of training and onboarding. This training style provides step-by-step guidance on any platform in real time, allowing employees to learn and do simultaneously \u2014 much like having the expert stand with the trainee to explain how to navigate and why in real time.\n\nOn-screen step-by-step training, or \u201cwalk throughs\u201d can be built according to department, position, and proficiency level, making segmentation simple. Even after the training period, new features and updates can be highlighted easily, without disrupting the workflow.\n

2. DO employ principle-based learning<\/h2>\nFocus on principles rather than processes.\n\nThis goes back our first point \u2014 overview. Giving employees a solid principle-based understanding of software reduces their dependency on it staying the same.\nIf they are taught what is possible and why, rather than just the steps of how, employees are more likely to be able to figure out how to get from point A to point B without a map.\n\n\"employee\n

3. DO set goals<\/h2>\nDefining clear measurable goals is fundamental to a successful onboarding.\n\nIf your onboarding process is company wide adoption, the first thing training specialists should define is: what does onboarded look like? Break this down further into modules such as: how do I define \u201cinitial success,\u201d and what does this mean for the end users?\n\nAchieving initial success or onboarded status does not mean training stops. Training will continue to evolve and expand over the software\u2019s lifetime.\n

4. DO use the 80\/20 rule<\/h2>\nOne of the places most online software training fails is trying to cover every “what if” scenario.\n\nIt is much more effective to train employees for the tasks they will be performing the most often. If more training is necessary, you can always supplement.\n\nAccording to the 80\/20 rule, 80% of an employee’s day-to-day tasks\u00a0will rely on\u00a0just 20% of the functions. Focus initially on the core 20% rather than piling on more than trainees can absorb.\n

Ensure your software training is easier than ever. Try WalkMe today.<\/a><\/em><\/h3>","protected":false},"excerpt":{"rendered":"You don\u2019t get a second chance at making a first impression. Whether you are training one new employee or implementing…<\/span>","protected":false},"author":246,"featured_media":4632,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89,87],"tags":[173,178],"class_list":["post-1512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-training-onboarding","tag-software-learning","tag-wmb-to"],"acf":{"__coauthors":""},"yoast_head":"\nEmployee Training Do's & Don'ts for Enterprise Software Learning<\/title>\n<meta name=\"description\" content=\"Software training is difficult for employees. 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