{"id":14795,"date":"2023-04-13T11:00:11","date_gmt":"2023-04-13T11:00:11","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=14795"},"modified":"2023-04-13T11:00:11","modified_gmt":"2023-04-13T11:00:11","slug":"power-up-hr-impact","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/power-up-hr-impact\/","title":{"rendered":"Power-up HR impact: Striking the right balance between humans and tech"},"content":{"rendered":"<b>It\u2019s not time for battle, it\u2019s time for balance!<\/b>\n\n<span style=\"font-weight: 400\">In 2023,<\/span> <span style=\"font-weight: 400\">the unforgiving state of the business world has HR professionals ready to fight for their organizations and teams, but there\u2019s a better way forward. To keep steady in our fast-paced, tech-focused world, balance is key.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">But how can a company find balance to thrive amidst economic turbulence and rapidly evolving technology? How does an organization innovate to stay competitive?<\/span>\n\n<span style=\"font-weight: 400\">The answer lies in taking a step back, regaining focus, and building new processes that promote balance and sustainability for both employees and companies. Those who refuse to acknowledge this need for balance risk hitting a proverbial brick wall.<\/span>\n\n<span style=\"font-weight: 400\">This blog will explore three practical ways that HR leaders and professionals can help create a system of balance, ensuring long-term success for both employees and organizations.<\/span>\n\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-14799\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/3_642be98c.png?w=300&#038;h=188&#038;crop=1\" alt=\"HR Leadership &amp; HR Tech\" width=\"812\" height=\"509\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/3_642be98c.png 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/3_642be98c.png?resize=300,188 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/3_642be98c.png?resize=80,50 80w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/3_642be98c.png?resize=221,140 221w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/>\n<h2>Balancing human-centric experiences and intricate digital experiences<\/h2>\n<span style=\"font-weight: 400\">The importance of people analytics cannot be overstated. With the ever-increasing complexity of workflows and processes, it is essential for companies to use data-driven insights to tackle these challenges. In particular, the HR side of things, including employee struggles with digital processes, can benefit greatly from the use of people analytics.<\/span>\n\n<span style=\"font-weight: 400\">By using data-driven insights, companies can identify areas where employees are struggling with digital processes and workflows. This information can then be used to build customizable workflows that merge organizational processes with human interactions to build simpler and more efficient systems.<\/span>\n\n<span style=\"font-weight: 400\">One way to accomplish this is through the use of digital adoption platforms (DAPs) like WalkMe. DAPs analyze and track user experience, providing valuable insights into how employees are interacting with digital tools and processes. By using this information, companies can identify digital friction points and develop customized workflows that address these issues to prioritize human outcomes.<\/span>\n\n<span style=\"font-weight: 400\">Human outcomes require human input, which means new ideas for experimentation. Companies that partner with their workforce and experiment with what\u2019s possible create sustainable models of work, making work better for humans and humans better at work.\u00a0<\/span>\n<h2>How to build a culture of innovation in the workplace<\/h2>\n<span style=\"font-weight: 400\">Workplace innovation is an evidence-based practice that enables employees at every level to use and develop their skills, which can help leverage worker motivation and co-creation to drive mutual and elevated benefits.<\/span>\n\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-14797\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/1_23642be8.png?w=300&#038;h=188&#038;crop=1\" alt=\"HR Technology and HR Impact\" width=\"796\" height=\"499\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/1_23642be8.png 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/1_23642be8.png?resize=300,188 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/1_23642be8.png?resize=80,50 80w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/1_23642be8.png?resize=221,140 221w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/>\n\n<span style=\"font-weight: 400\">Innovation in the workplace allows for new ideas, services, products, business processes, or methodologies to be introduced in a work environment. There are several techniques that employers can use to encourage innovation in the workplace, such as:<\/span>\n<ul>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Empowering employees to think about tough problems.<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Adopting a non-hierarchical management approach.\u00a0<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Giving staff a reason to care.\u00a0<\/span><\/li>\n \t<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Staying up-to-date on industry trends.<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400\">Although organizational innovation can bring significant benefits, it may also involve significant changes to processes and technology. According to <\/span><a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/human-capital-trends\/2023\/future-of-workforce-management.html\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400\">Deloitte\u2019s 2023 Global Human Capital Trends survey<\/span><\/a><span style=\"font-weight: 400\">, \u201cOnly 16% say their leaders are very ready to use technology to improve work outcomes and team performance, and only 18% say their leaders are very ready to develop the right workplace model for their organization.\u201d\u00a0<\/span>\n\n<span style=\"font-weight: 400\">That\u2019s why organizations need to take advantage of DAPs like WalkMe, which can help implement and measure the success of experimentation. With DAP companies can increase employee engagement by providing an easy way to access information while reducing time spent on training. This will ultimately lead to improved performance and employee satisfaction.<\/span>\n<h2>Balancing evolving tech stacks and tech friction<\/h2>\n<span style=\"font-weight: 400\">On one hand, investing in new technology can be crucial for businesses to remain competitive and keep up with the latest trends and volatile markets within their industry. For example, adopting new software or hardware can create unique selling propositions, which leads to improved efficiency, better employee and customer experiences, and increased revenue.\u00a0<\/span>\n\n<a href=\"https:\/\/www.walkme.com\/content\/5-ways-to-combat-digital-friction\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone  wp-image-14798\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/2_5642be8e.png?w=300&#038;h=188&#038;crop=1\" alt=\"WalkMe for HR\" width=\"862\" height=\"540\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/2_5642be8e.png 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/2_5642be8e.png?resize=300,188 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/2_5642be8e.png?resize=80,50 80w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/span><\/a>\n\n<span style=\"font-weight: 400\">However, it&#8217;s important to consider the potential challenges that can arise from introducing new technology into a business. The <\/span><a href=\"https:\/\/www.walkme.com\/content\/5-ways-to-combat-digital-friction\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">average organization <\/span><\/a><span style=\"font-weight: 400\">adds more than 17 applications a year while employees use 27 unique applications every week.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">This rapid growth creates challenges, such as compatibility issues, the need for employee training, and overall resistance to change. These challenges can lead to digital friction, hindering the adoption and effectiveness of new technology, which may be critical for businesses in this uncertain economic landscape.<\/span>\n\n<span style=\"font-weight: 400\">To balance these competing interests, businesses can utilize a DAP alongside other <\/span><a href=\"https:\/\/www.walkme.com\/glossary\/hr-technology\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">HR tech<\/span><\/a><span style=\"font-weight: 400\"> applications to assess the ROI of new and existing technology. By analyzing data across all applications, DAPs can provide insights into the potential benefits and new opportunities for your software, while\u00a0 identifying and mitigating friction points.<\/span>\n\n<span style=\"font-weight: 400\">Balancing the advancement of tech and simplified adoption processes to avoid digital friction is critical for businesses looking to stay ahead of the competition while avoiding potential pitfalls. Utilizing data analytics platforms to assess the ROI of new technology and mitigate potential challenges, businesses can make informed decisions about which technology to adopt and ensure that they are maximizing their ROI.<\/span>\n<h2>Balancing organizational change and employee resistance to change<\/h2>\n<a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Organizational change<\/span><\/a><span style=\"font-weight: 400\"> is an inevitable reality that can be driven by market volatility, technology advancements, and consumer preferences, or internal factors such as mergers and acquisitions. While change can increase efficiency and market share, it can also cause disruption and stress for employees.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Resistance to change often stems from fear of job loss, increased workload, uncertainty about new roles, or a lack of trust in management. This resistance can cause decreased productivity, absenteeism, or even active sabotage.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Change can also temporarily decrease productivity and cause employee frustration by requiring new processes or technology. <a href=\"https:\/\/www2.deloitte.com\/us\/en\/pages\/human-capital\/solutions\/change-management-training-and-communications-strategy-services.html\" target=\"_blank\" rel=\"nofollow noopener\">Effective communication is crucial during change<\/a> to avoid employee disengagement or resistance, which can make successful implementation even more challenging.<\/span>\n\n<span style=\"font-weight: 400\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-14800\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/4-min_43642bea.png?w=300&#038;h=188&#038;crop=1\" alt=\"HR Tech &amp; Communication for Change Management\" width=\"1023\" height=\"641\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/4-min_43642bea.png 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/4-min_43642bea.png?resize=300,188 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/4-min_43642bea.png?resize=80,50 80w\" sizes=\"auto, (max-width: 1023px) 100vw, 1023px\" \/><\/span>\n\n<span style=\"font-weight: 400\">To effectively balance organizational change and <\/span><a href=\"https:\/\/www.walkme.com\/blog\/change-6-strategies-overcome-resistance\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">employee resistance<\/span><\/a><span style=\"font-weight: 400\">, it&#8217;s important to establish a culture of transparency and open communication. To achieve this, it\u2019s essential to implement a <\/span><a href=\"https:\/\/www.walkme.com\/glossary\/change-management\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">change management<\/span><\/a><span style=\"font-weight: 400\"> strategy that actively involves employees in the change process.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">This includes explaining the reasoning behind the change and how it will affect both the organization and individuals, as well as actively listening to and addressing any employee concerns that arise. Companies can then facilitate a smoother transition to new systems or processes while ensuring that employees feel valued and respected throughout the change process.<\/span>\n<h2>How to simplify workflows and prioritize employee development<\/h2>\n<span style=\"font-weight: 400\">It&#8217;s essential to simplify workflows and create more human-centered processes. This means streamlining processes to make work more manageable and less stressful for employees.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">By simplifying workflows, employees can focus on their core tasks, be more productive, and feel less overwhelmed. Additionally, providing training and development opportunities can help employees adapt to change and acquire new skills that make them more valuable to the organization. By investing in employee development, organizations can demonstrate their commitment to their employees&#8217; growth and well-being.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">Balancing organizational change and resistant employees requires a thoughtful, human-centered approach that prioritizes transparency, simplification, and employee development.\u00a0<\/span>\n\n<span style=\"font-weight: 400\">A DAP can help create a culture of open communication using systems for open feedback via platform, in-app guidance, and customized employee training. In addition, DAP enables you to recognize employees&#8217; efforts by measuring efficiency output, allowing you to successfully navigate change while minimizing burnout and churn.\u00a0<\/span>\n\n<span style=\"font-weight: 400\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-14801\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/5-min_25642bec.png?w=300&#038;h=188&#038;crop=1\" alt=\"HR Tech &amp; Change Management\" width=\"918\" height=\"575\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/5-min_25642bec.png 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/5-min_25642bec.png?resize=300,188 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/5-min_25642bec.png?resize=80,50 80w\" sizes=\"auto, (max-width: 918px) 100vw, 918px\" \/><\/span>\n\n<span style=\"font-weight: 400\">Investing in a balanced change management strategy creates a symbiotic relationship between your organization and employees, where they both benefit from the commitment to one another.<\/span>\n<h2>Why HR leaders use WalkMe\u2019s Digital Adoption Platform<\/h2>\n<span style=\"font-weight: 400\">DAPs are one of the fastest ways for HR leaders to create balance and drive continuous improvement for both their employees and organizations. The traditional approach to HR can no longer keep up with the radical pace of change. Digital adoption helps companies manage the new HR world by building new human-centric processes that promote balance and sustainability.<\/span>\n\n<span style=\"font-weight: 400\">WalkMe is the only enterprise-ready DAP solution designed for scale with built-in agility, providing\u00a0 users with the tools they need to accelerate their digital transformation efforts. Furthermore, with over 40% market share, WalkMe is the most established DAP vendor in the industry.<\/span>\n\n<span style=\"font-weight: 400\">Additionally, WalkMe&#8217;s community ecosystem offers a range of resources, webinars, blueprints, and best practices to enhance your software ROI. We provide comprehensive training and certification in digital adoption practices, ensuring that you implement the digital adoption strategy that best suits your enterprise&#8217;s needs, including more human workflows and building a more balanced organization.<\/span><span style=\"font-weight: 400\">\u00a0<\/span>","protected":false},"excerpt":{"rendered":"It\u2019s not time for battle, it\u2019s time for balance! In 2023, the unforgiving state of the business world has HR<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":203,"featured_media":14821,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[359,658,7324],"tags":[7458,203,269,534,706],"class_list":["post-14795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management","category-hr","category-thought-leadership","tag-digital-friction","tag-employee-experience","tag-hr-tech","tag-hr-tech-stack","tag-hr-vs-hr-tech"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Power-up HR impact: Striking the right balance between humans and tech<\/title>\n<meta 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