Objective:<\/strong> Realize the full value of the business systems we use every day.<\/p>\r\n\r\n\r\n\r\n Once you have a clearly defined objective based on your digital adoption strategy, it\u2019s time to bring your stakeholders into the fold. You know the change you want to achieve, and now you need the people to help you get there because effective change management requires good cross-functional engagement from planning through execution.<\/p>\r\n\r\n\r\n\r\n Your sponsors:<\/p>\r\n\r\n\r\n\r\n Your teammates:<\/p>\r\n\r\n\r\n\r\n You probably have lofty goals for your digital adoption program, which means you need to get yourself organized to tackle one piece at a time. There are two simple steps to start: Listen and learn.<\/p>\r\n\r\n\r\n\r\n Listen to your users. <\/strong><\/p>\r\n\r\n\r\n\r\n Learn from your system admins.<\/strong><\/p>\r\n\r\n\r\n\r\n This discovery is going to give you incredible insight into how to improve the current state of things. From there, you also need to work with your sponsors and subject matter experts to understand the desired future state. Ask them what they cover in their business reviews with the target user groups, the KPIs they\u2019re tracking, and what success looks like to them. You\u2019re looking for definition and clarification of the business need; not the technical solution.<\/p>\r\n\r\n\r\n\r\n Prioritizing your work will be a balancing act, but it will be well worth it! You\u2019ll be able to plan effectively with the resources you have available, and you\u2019ll be able to set realistic expectations with your sponsors.<\/p>\r\n\r\n\r\n\r\n You\u2019re going to see results, and you\u2019re going to see them quickly. Remember that digital adoption is a continuously evolving and improving journey. You need to drive lasting change, and you can\u2019t do that by simply achieving a desired result, brushing off your hands, and calling it done. <\/p>\r\n\r\n\r\n\r\n Share the results with your team. Share them often. The key is to stay connected. Use collaboration sites, like Teams or Slack to give kudos between meetings. Make your analytics available so they can dig deeper, and ensure they understand the methods you\u2019re using to calculate your KPIs.<\/p>\r\n\r\n\r\n\r\n Share the results with your sponsors. Share them regularly. Are your tech savvy users building skills that will help them advance in their career? Share it! <\/p>\r\n\r\n\r\n\r\n And while you\u2019re sharing, explain how the team is applying what they\u2019ve learned to take your program to the next level. <\/p>\r\n\r\n\r\n\r\n Keep running through this cycle, and eventually, you\u2019re going to look back and think, \u201cWow! We really did that!\u201d And you did<\/strong>.<\/p>\r\n\r\n\r\n\r\n Want more?<\/strong><\/p>\r\n\r\n\r\n\r\n Hear more about our approach, advice, and best practices on the DAP Pro Show! View the recording: DAP Through It: Digital Adoption Principles for Successful Change Management<\/a>.<\/p>\r\n\r\n\r\n\r\n![\"\"](\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/02\/Lacy-Patrino-min_7763da30.png?w=1024&h=498&crop=1\")
<\/figure>\r\n\r\n\r\n\r\nWho belongs on your team? <\/strong><\/h3>\r\n\r\n\r\n\r\n
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<\/figure>\r\n\r\n\r\n\r\nManage the change<\/strong><\/h2>\r\n\r\n\r\n\r\n
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<\/figure>\r\n\r\n\r\n\r\nReinforce the change<\/strong><\/h2>\r\n\r\n\r\n\r\n
<\/strong>Recognize what they\u2019ve achieved and ask them for their ideas about what\u2019s next. They\u2019re going to be excited about the impact they\u2019re making, and that will motivate them to apply what they have learned to make an even greater impact!<\/p>\r\n\r\n\r\n\r\n
<\/strong>Present the data in context with stories that help them visualize how much easier it is for people to do their jobs. Are your less-techy users completing a new process without errors? Share it! <\/p>\r\n\r\n\r\n\r\n![\"Digital](\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/02\/Digital-adoption-_-change-management_-A-virtuous-cycle-to-achieve-your-goals-CTA-1200x628-min_2563da32.jpg?w=1024&h=536&crop=1\")
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