{"id":13852,"date":"2022-09-23T10:30:00","date_gmt":"2022-09-23T10:30:00","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=13852"},"modified":"2022-09-23T10:30:00","modified_gmt":"2022-09-23T10:30:00","slug":"digital-transformation-examples","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-transformation-examples\/","title":{"rendered":"7 digital transformation examples from top enterprises"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.walkme.com\/blog\/digital-transformation\/\">Digital transformation<\/a> is the word on everyone\u2019s lips in this modern business landscape.<\/p>\n\n\n\n<p>It\u2019s an arms race to see who can use digital transformation to drive value higher and costs lower than anyone else\u2014 and if you\u2019re not playing the digital transformation game, you run the risk of getting left in the dust.<\/p>\n\n\n\n<p>According to Gartner, a staggering <a href=\"https:\/\/www.gartner.com\/en\/information-technology\/topics\/digital-transformation\">91% of businesses are e<\/a><a href=\"https:\/\/www.gartner.com\/en\/information-technology\/topics\/digital-transformation\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">ngaged in some form of digital initiative<\/a>. When everyone is doing digital transformation, how do you stand out?<\/p>\n\n\n\n<p>By looking to the cream of the crop\u2014 the most successful enterprises you can think of\u2014 and breaking down their digital transformation success, you could get a leg up on the competition. Rather than using digital adoption as a means of keeping up, you can start using it as a means of driving business growth.<\/p>\n\n\n\n<p>That\u2019s why in this article, we\u2019re looking at 7 successful digital transformation examples from enterprises so successful they\u2019re basically household names.<\/p>\n\n\n\n<p><strong>We\u2019re going to talk about:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Comcast&#8217;s use of machine learning<\/strong> to enhance the <a href=\"https:\/\/www.walkme.com\/glossary\/customer-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer journey<\/a>.<\/li>\n\n\n\n<li><strong>Netflix\u2019s shift to a cloud-based, on-demand model<\/strong> emphasizing <a href=\"https:\/\/www.walkme.com\/glossary\/customer-centric\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer-centric<\/a> strategies.<\/li>\n\n\n\n<li><strong>Nike\u2019s adoption of data analytics<\/strong> and in-house production for an omnichannel <a href=\"https:\/\/www.walkme.com\/glossary\/customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer experience<\/a>.<\/li>\n\n\n\n<li><strong>Nestl\u00e9\u2019s &#8216;Vision2Life&#8217; strategy<\/strong> emphasizing innovation and <a href=\"https:\/\/www.walkme.com\/glossary\/customer-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer engagement<\/a> through <a href=\"https:\/\/www.walkme.com\/glossary\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">artificial intelligence (AI)<\/a>.<\/li>\n\n\n\n<li><strong>Spotify\u2019s team restructuring<\/strong> to prioritize creativity and improved <a href=\"https:\/\/www.walkme.com\/glossary\/user-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">user experience<\/a>.<\/li>\n\n\n\n<li><strong>Sephora\u2019s creation of a digital hub<\/strong>, introducing augmented reality (AR) and beacon-driven innovations for an omni-channel experience.<\/li>\n\n\n\n<li><strong>UPS\u2019s $20B e-commerce investment<\/strong> and &#8216;ORION&#8217; system to optimize delivery and reduce times.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is digital transformation?&nbsp;<\/strong><\/h2>\n\n\n\n<p>Simply put, <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital transformation is the implementation of tech systems to maximize efficiency and productivity while delivering business value and driving innovation<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img height=\"806\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/Benefits-of-digital-transformation-1_6652fbfc.jpg?w=1024&#038;h=806&#038;crop=1\" alt=\"Benefits of digital transformation (1)\" class=\"wp-image-16064\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/Benefits-of-digital-transformation-1_6652fbfc.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/Benefits-of-digital-transformation-1_6652fbfc.jpg?resize=300,236 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/Benefits-of-digital-transformation-1_6652fbfc.jpg?resize=1024,806 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Further benefits include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improves organizational efficiency<\/li>\n\n\n\n<li>Boosts employee productivity<\/li>\n\n\n\n<li>Limits costly human error<\/li>\n\n\n\n<li>Raises customer and employee satisfaction<\/li>\n\n\n\n<li>Increases cross-enterprise agility<\/li>\n\n\n\n<li>Provides access to valuable enterprise data<\/li>\n\n\n\n<li>Enables scalable training &amp; onboarding<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The need for digital transformation<\/strong><\/h3>\n\n\n\n<p>According to our 2022-2023 State of Digital Adoption report, <a href=\"https:\/\/www.walkme.com\/content\/the-state-of-digital-adoption-2022\/\/?t=19&amp;sbtyp=Gated_branded&amp;integcamp=ALL&amp;3wsum=SO-DigitalAdoption-22-23&amp;obj=Lead_Creation&amp;camp=clevel_awa_SO-DigitalAdoption-22-23&amp;&amp;&amp;&amp;&amp;Dealdep=Product&amp;&amp;\" target=\"_blank\" rel=\"noreferrer noopener\">67% of enterprises are under \u201cincredible pressure\u201d to accelerate digital transformation<\/a>.<\/p>\n\n\n\n<p>But where is this mounting pressure coming from?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img height=\"517\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/According-to-Prophet-51-of-digital-transformation-efforts-arise-from-growth-opportunities-and-41-from-increased-competitive-pressure-1_9652fc04.jpg?w=1024&#038;h=517&#038;crop=1\" alt=\"According to Prophet, 51% of digital transformation efforts arise from growth opportunities and 41% from increased competitive pressure (1)\" class=\"wp-image-16066\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/According-to-Prophet-51-of-digital-transformation-efforts-arise-from-growth-opportunities-and-41-from-increased-competitive-pressure-1_9652fc04.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/According-to-Prophet-51-of-digital-transformation-efforts-arise-from-growth-opportunities-and-41-from-increased-competitive-pressure-1_9652fc04.jpg?resize=300,152 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/According-to-Prophet-51-of-digital-transformation-efforts-arise-from-growth-opportunities-and-41-from-increased-competitive-pressure-1_9652fc04.jpg?resize=1024,517 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>According to Prophet, <a href=\"https:\/\/prophet.com\/wp-content\/uploads\/2019\/03\/state-of-dt-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">51% of digital transformation efforts arise from growth opportunities and 41% from increased competitive pressure<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img height=\"587\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/And-thats-not-where-it-stops\u2014-significant-pressure-comes-from-the-top-as-according-to-Gartner-1_1652fc01.jpg?w=1024&#038;h=587&#038;crop=1\" alt=\"And that\u2019s not where it stops\u2014 significant pressure comes from the top, as according to Gartner, (1)\" class=\"wp-image-16065\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/And-thats-not-where-it-stops\u2014-significant-pressure-comes-from-the-top-as-according-to-Gartner-1_1652fc01.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/And-thats-not-where-it-stops\u2014-significant-pressure-comes-from-the-top-as-according-to-Gartner-1_1652fc01.jpg?resize=300,172 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/And-thats-not-where-it-stops\u2014-significant-pressure-comes-from-the-top-as-according-to-Gartner-1_1652fc01.jpg?resize=1024,587 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>And that\u2019s not where it stops\u2014 significant pressure comes from the top, as according to Gartner, <a href=\"https:\/\/www.gartner.com\/en\/information-technology\/insights\/digitalization\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">87% of senior business leaders say digitalization is a priority<\/a>.<\/p>\n\n\n\n<p><strong>All this goes to show:<\/strong><\/p>\n\n\n\n<p><strong>Digital transformation might be the single most important thing you should do to drive growth.<\/strong><\/p>\n\n\n\n<p>And with that, let\u2019s explore some digital transformation examples to inspire and educate you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7 top enterprises, and how they achieved digital transformation<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img height=\"927\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/7-top-enterprises-and-how-they-achieved-digital-transformation-1_2652fc08.jpg?w=1024&#038;h=927&#038;crop=1\" alt=\"7 top enterprises, and how they achieved digital transformation (1)\" class=\"wp-image-16068\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/7-top-enterprises-and-how-they-achieved-digital-transformation-1_2652fc08.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/7-top-enterprises-and-how-they-achieved-digital-transformation-1_2652fc08.jpg?resize=300,272 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/7-top-enterprises-and-how-they-achieved-digital-transformation-1_2652fc08.jpg?resize=1024,927 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/7-top-enterprises-and-how-they-achieved-digital-transformation-1_2652fc08.jpg?resize=220,200 220w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>When trying to make a change, reviewing some examples of success stories is always helpful.&nbsp;<\/p>\n\n\n\n<p>Here are 7 noteworthy digital transformations by major enterprises to gain inspiration from. Keep reading to learn how these companies did it.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Comcast<\/strong><\/h3>\n\n\n\n<p>Comcast innovated new products, including voice-activated controls and a cloud-based video platform for watching TV.&nbsp;<\/p>\n\n\n\n<p>But this didn\u2019t result in the boost in customer satisfaction they expected.&nbsp;<\/p>\n\n\n\n<p>So, citing the \u201caccelerated adoption of digital technologies brought on by the pandemic,\u201d the $84-billion U.S. media and communications company reorganized, putting product innovation and customer experience together.&nbsp;<\/p>\n\n\n\n<p>With this transformation, Comcast created a highly personalized experience that uses <a href=\"https:\/\/www.walkme.com\/glossary\/machine-learning\/\" target=\"_blank\" rel=\"noreferrer noopener\">machine learning<\/a> to recommend content.&nbsp;<\/p>\n\n\n\n<p>Additionally, <a href=\"https:\/\/business.comcast.com\/community\/browse-all\/details\/a-snapshot-of-digital-transformation-1-year-later\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Comcast tracked the impact of its offerings through IT investments, customer care, technology usage, and accounting<\/a> to ensure a smooth and cost-effective customer experience.&nbsp;<\/p>\n\n\n\n<p>This example shows how basing digital transformation on the customer experience lets you understand and address all your touch-points and how you interact with your audiences\u2014 from the marketing campaigns they see to the sales personnel and processes they encounter and where they first connect with your company.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Netflix<\/strong><\/h3>\n\n\n\n<p>Where Blockbuster went wrong, Netflix went right. <a href=\"https:\/\/hbr.org\/2021\/12\/lessons-from-hollywoods-digital-transformation\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Netflix based its digital transformation strategy on the customer<\/a>.<\/p>\n\n\n\n<p>Netflix, which originally began with a business model based on direct mail, unlocked its superpower potential when they moved to a cloud-based, on-demand model.&nbsp;<\/p>\n\n\n\n<p>Even before that, focusing on the customer experience, they deployed an online recommendation engine to help customers find shows they like based on their interests and tastes and let customers know which videos were out of stock\u2014 meaning they could avoid going to video rental stores altogether.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/sharpencx.com\/blog\/netflix-digital-transformation-case-study\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">In 2002, Netflix had 857K subscribers and $152.8M in revenue<\/a>.&nbsp;<\/p>\n\n\n\n<p>17 years years later, in 2019, they had <em>151.5M subscribers and $15.794B in revenue<\/em>. Their biggest competitor in 2002, Blockbuster, tried to protect its bottom line with tactics like late fees, but this ultimately garnered hostility, was disliked by customers, and the rest is history.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Nike<\/strong><\/h3>\n\n\n\n<p>When Nike felt they were getting a bit dated and sluggish, they underwent a digital transformation.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/dspace.mit.edu\/bitstream\/handle\/1721.1\/139396\/Dhesi-adhesi-MSMS-mgt-2021-thesis.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Nike transformed the company\u2019s mindset, supply chain, and brand to better connect with its customers during the pandemic.<\/a>&nbsp;<\/p>\n\n\n\n<p>The brand focused more on data analytics, updated its e-commerce strategy, developed stronger digital marketing campaigns, and increased direct-to-customer sales.&nbsp;<\/p>\n\n\n\n<p>The brand took production capabilities in-house to allow for market agility and invested in robotics and 3D printing.<\/p>\n\n\n\n<p>With this, Nike was able to open concept stores, create more membership opportunities, and improve the overall customer experience by using digital consumer data more effectively alongside an <a href=\"https:\/\/www.walkme.com\/glossary\/omnichannel-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">omnichannel contact center<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Nestl\u00e9<\/strong><\/h3>\n\n\n\n<p>The largest public food company in the world, <a href=\"https:\/\/www.arcweb.com\/blog\/digital-transformation-nestle-about-business-outcomes\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Nestl\u00e9 underwent a major digital transformation<\/a> to enable advancement and scaling within the enterprise.&nbsp;<\/p>\n\n\n\n<p>The strategy they followed was named \u2018Vision2Life\u2019, and its purpose was four-fold:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Bring value to receivers of IT services<\/li>\n\n\n\n<li>Maintain global synchronization while operating locally<\/li>\n\n\n\n<li>Merge product management and business stakeholders<\/li>\n\n\n\n<li>Make the IT department an innovator, not just a service provider<\/li>\n<\/ol>\n\n\n\n<p>In <a href=\"https:\/\/www.nestle.com\/investors\/annual-report\/digitalization\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Nestl\u00e9\u2019s annual investor report<\/a>, they stated that the changes were about creating business value driven by data and technology.&nbsp;<\/p>\n\n\n\n<p><strong>Their goal? <\/strong>To create an exceptional customer experience through engagement and more efficient operations.&nbsp;<\/p>\n\n\n\n<p>The conglomerate strives to achieve this using future-forward technologies, including AI.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In their words, Nestl\u00e9 will achieve this by \u201ccreating channel-less ecosystems, advancing always-on analytics, expanding connected operations, and supporting sustainability.\u201d&nbsp;<\/p>\n\n\n\n<p>Discover how <a href=\"https:\/\/www.walkme.com\/blog\/nestle-uses-walkme\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nestl\u00e9 partnered with WalkMe to boost employee digital adoption<\/a> and drive organizational transformation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Spotify<\/strong><\/h3>\n\n\n\n<p>In order to provide superior customer value and scale internally, Swedish streaming platform <a href=\"https:\/\/mitsloan.mit.edu\/ideas-made-to-matter\/4-strategies-digital-growth-spotifys-cfo\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Spotify shifted its focus to customer engagement metrics<\/a> and its internal structure.&nbsp;<\/p>\n\n\n\n<p>Having seen success from expanding their offerings\u2014 from just music to adding podcasts, live audio, and audiobooks\u2014 the enterprise knew that further transformation couldn\u2019t hurt.&nbsp;<\/p>\n\n\n\n<p>In the first phase of the plan, <a href=\"https:\/\/www.thepowermba.com\/en\/blog\/examples\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Spotify took their team structure back to the drawing board<\/a>.&nbsp;<\/p>\n\n\n\n<p>Having reworked it entirely, they ended up with an organizational layout that created a culture that rewards creativity and experimentation.&nbsp;<\/p>\n\n\n\n<p>Each product within the Spotify ecosystem is owned by a team made up of individuals with varying expertise.&nbsp;<\/p>\n\n\n\n<p>This structure allows diverse skill sets to come together, resulting in exceptionally well-designed products that enhance user experience\u2014 the cornerstone of successful digital transformation.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Sephora<\/strong><\/h3>\n\n\n\n<p>In 2015, beauty store extraordinaire <a href=\"https:\/\/www.techrepublic.com\/article\/how-sephora-is-leveraging-ar-and-ai-to-transform-retail-and-help-customers-buy-cosmetics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Sephora made a serious commitment to innovating<\/a> when they turned one of their warehouses\u2014 previously a test site for retail stores\u2014 into a digital transformation hub.&nbsp;<\/p>\n\n\n\n<p>The hub was dedicated to developing digital solutions that would create seamless customer experiences across physical and online spaces.&nbsp;<\/p>\n\n\n\n<p><strong>On top of their innovation lab, <\/strong><a href=\"https:\/\/digital.hbs.edu\/platform-digit\/submission\/sephora-blurring-the-line-between-digital-and-physical\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>Sephora released a myriad of new offerings<\/strong><\/a><strong>, including:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The Pocket Contour app, which provides contouring tutorials based on users\u2019 individual face shapes<\/li>\n\n\n\n<li>Beacon-driven (IoT location-based broadcasting devices) notifications to provide on-time and personalized notifications to in-store customers<\/li>\n\n\n\n<li>Sephora Flash for ultra-fast, free shipping<\/li>\n\n\n\n<li>Virtual Artist app (2016), which uses augmented reality (AR) to let users try on makeup virtually before buying<\/li>\n<\/ol>\n\n\n\n<p>In the digital space, <a href=\"https:\/\/www.simplilearn.com\/what-companies-can-learn-from-sephoras-ai-transformation-article\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Sephora added features such as AI-driven chatbots<\/a> that enable users to book appointments and the ability to effortlessly find and buy makeup tested using Virtual Artist on the Sephora app and website.<\/p>\n\n\n\n<p>These introductions resulted in a frictionless, personalized customer experience thanks to a true omni-channel experience.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. UPS<\/strong><\/h3>\n\n\n\n<p>In a bid to improve customer experience, courier company <a href=\"https:\/\/www.aidataanalytics.network\/data-science-ai\/articles\/digital-transformation-and-business-resilience-in-action-a-look-into-upss-visionary-approach-to-automation-ai-and-analytics\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">UPS has designed a comprehensive digital transformation strategy<\/a>.&nbsp;<\/p>\n\n\n\n<p>UPS is no stranger to digital transformation, having invested in technology and IT infrastructure for decades.&nbsp;<\/p>\n\n\n\n<p>UPS maintained an incredible on-time delivery rate throughout the COVID-19 pandemic\u2014 even when industry rates dropped.<\/p>\n\n\n\n<p>In 2018, it was announced that UPS would invest $20B into e-commerce. A large part of that sum has gone to data and analytics command centers featuring IoT sensors, cameras, and Network Planning Tools (NPTs).&nbsp;<\/p>\n\n\n\n<p>These technologies allow the company to track the whopping <em>two million packages processed per day<\/em> in their facilities.&nbsp;<\/p>\n\n\n\n<p><strong>Additionally, UPS rolled out \u2018ORION\u2019 \u2013 \u201con-road integrated optimization and navigation,\u201d a fleet telematics system using advanced algorithms to constantly optimize delivery routes on:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Distance<\/li>\n\n\n\n<li>Fuel<\/li>\n\n\n\n<li>Time<\/li>\n\n\n\n<li>Environmental impact&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>The result of all these initiatives?&nbsp;<\/strong><\/p>\n\n\n\n<p>90% of Americans are now experiencing a reduced delivery rate of 3 days or less and experience significantly fewer mixups.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img height=\"480\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/90-of-Americans-are-now-experiencing-a-reduced-delivery-rate-of-3-days-or-less-and-experience-significantly-fewer-mixups-1_24652fc0.jpg?w=1024&#038;h=480&#038;crop=1\" alt=\"90% of Americans are now experiencing a reduced delivery rate of 3 days or less and experience significantly fewer mixups (1)\" class=\"wp-image-16067\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/90-of-Americans-are-now-experiencing-a-reduced-delivery-rate-of-3-days-or-less-and-experience-significantly-fewer-mixups-1_24652fc0.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/90-of-Americans-are-now-experiencing-a-reduced-delivery-rate-of-3-days-or-less-and-experience-significantly-fewer-mixups-1_24652fc0.jpg?resize=300,141 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/10\/90-of-Americans-are-now-experiencing-a-reduced-delivery-rate-of-3-days-or-less-and-experience-significantly-fewer-mixups-1_24652fc0.jpg?resize=1024,480 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What can we learn from these digital transformation examples?<\/strong><\/h2>\n\n\n\n<p>What have we learned from how Comcast, Netflix, Nike, Nestle, Spotify, Sephora, and UPS achieved digital transformation?<\/p>\n\n\n\n<p>For one thing, we\u2019ve learned that <strong>a customer-centric approach is the key to success<\/strong>.&nbsp;<\/p>\n\n\n\n<p>These enterprises strayed from the traditional business model that follows a typical \u2018spray and pray\u2019 approach\u2014 mass production and mass distribution.&nbsp;<\/p>\n\n\n\n<p>However, the other element shared by these companies\u2019 digital transformation journeys is <strong>data<\/strong>.&nbsp;<\/p>\n\n\n\n<p>All seven enterprises provided their employees with copious amounts of customer data and implemented systems that improved their workflows.&nbsp;<\/p>\n\n\n\n<p>This shows that <strong>digital transformation begins when employees are empowered<\/strong> with systems and technologies that enable new levels of efficiency.&nbsp;<\/p>\n\n\n\n<p>Additionally, following the changes they made to their business models, each of these enterprises experienced significant data-fueled growth based on exceptional user experience.&nbsp;<\/p>\n\n\n\n<p>Explore our <a href=\"https:\/\/www.walkme.com\/customer-stories\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer stories<\/a> to learn how WalkMe helped our customers achieve successful digital transformation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"536\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/09\/7-enterprises-that-underwent-digital-transformation_CTA-min.jpg?w=1024&#038;h=536&#038;crop=1\" alt=\"7 enterprises that underwent digital transformation (learn more)\" class=\"wp-image-13854\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/09\/7-enterprises-that-underwent-digital-transformation_CTA-min.jpg 1200w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/09\/7-enterprises-that-underwent-digital-transformation_CTA-min.jpg?resize=300,157 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/09\/7-enterprises-that-underwent-digital-transformation_CTA-min.jpg?resize=1024,536 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"Digital transformation is the word on everyone\u2019s lips in this modern business landscape. It\u2019s an arms race to see who<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":16576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[201,110],"class_list":["post-13852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-digital-adoption","tag-digital-transformation"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 digital transformation examples from top enterprises<\/title>\n<meta name=\"description\" content=\"We\u2019ve compiled 7 digital transformation examples from industry leaders to educate and inspire you. 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