{"id":13463,"date":"2022-05-10T08:00:00","date_gmt":"2022-05-10T08:00:00","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=13463"},"modified":"2022-05-10T08:00:00","modified_gmt":"2022-05-10T08:00:00","slug":"why-you-must-take-a-user-first-approach-to-software-implementation","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/why-you-must-take-a-user-first-approach-to-software-implementation\/","title":{"rendered":"Why you must take a user first approach to software implementation"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\"><strong>User adoption is the heart of success.&nbsp;<\/strong><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">I strongly believe that the path to digital success is heavily rooted within the individuals and how we engage with technologies throughout this massive digital evolution humanity is going through right now.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The solution is within reach, and more accessible than ever.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Realize 2022 Keynote: Maor Ezer, SVP Marketing, WalkMe\" src=\"https:\/\/player.vimeo.com\/video\/698650434?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Great user experiences result in great business outcomes.<\/span><\/h1>\n\n\n\n<p><span style=\"font-weight: 400;\">By shifting and putting the employees first, you can deliver a unified but personalized enterprise <a href=\"https:\/\/www.walkme.com\/glossary\/user-experience\/\">user experience<\/a>, connecting the employees to the business workflows. This will result in organizational agility and the ability to perform <a href=\"https:\/\/www.walkme.com\/glossary\/change-management\/\">change management<\/a> faster and more effectively.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Let&#8217;s drill in and take a moment to understand what the process of <a href=\"https:\/\/www.walkme.com\/glossary\/software-implementation\/\">software implementation<\/a> really looks like.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When you buy new software, you\u2019re looking to solve a specific problem and immediate tactical challenge. You&#8217;ll make a smart assessment, buy versus build, develop a strategy, measure the impact and define the solution.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Most likely, if the impact is high, you&#8217;ll hire an external consultant, or bring in a contractor to help support and prepare to deploy the software across the relevant business units.&nbsp;<\/span><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Consider the end user, every step of the way.<\/span><\/h1>\n\n\n\n<p><span style=\"font-weight: 400;\">When you\u2019re ready to go live, you&#8217;ll communicate the change and create an onboarding plan training plan, which will be the same for everyone.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This is where things get tricky, because the process doesn&#8217;t end there. It&#8217;s only where it begins. This is why adoption will be lower than expected.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img height=\"573\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image.png?w=1024&#038;h=573&#038;crop=1\" alt=\"\" class=\"wp-image-13466\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image.png 1271w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image.png?resize=300,168 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image.png?resize=1024,573 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Up until now, you only thought about the software and the workflows, not about the end <a href=\"https:\/\/www.walkme.com\/glossary\/user-onboarding\/\">user onboarding<\/a>. Instead of looking at the software as the core of the workflow implementation, you need to be thinking about the user and how they adopt that technology.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">And when you think about the user, and you have the agility to consistently change and optimize the experience, that&#8217;s when you start reaping the real value.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Think of it this way, if an organization is rolling out a new product or software to their customers, the product manager will plan every step of the user experience and will use multiple analytics tools to ensure adoption, user retention and conversion. The same should apply to employees and internal software.&nbsp;<\/span><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Connect your user to the workflow.<\/span><\/h1>\n\n\n\n<p><span style=\"font-weight: 400;\">Organizations need to take <\/span><b>a user first approach to software implementation<\/b><span style=\"font-weight: 400;\"> to employee experience and to digital transformation, user experience and adoption.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">This is where WalkMe comes in. The key to defining the success of digital transformation is connecting the user to the workflow. Throughout the years, we&#8217;ve invented, together with our customers, a completely new market category, digital adoption.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We are changing the way organizations approach <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\">digital transformation<\/a>, just as Salesforce workday, ServiceNow and others, defined and redefined their own categories.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">There&#8217;s a thriving ecosystem of talented professionals empowering change, a huge market following and a massive support from the top research firms in the world.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">By 2025, 70% of organizations will be using a <a href=\"https:\/\/www.walkme.com\/glossary\/das\/\">digital adoption solution<\/a> across their entire tech stack. That&#8217;s how big of an opportunity this is for organizations.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">For this transformation to occur, two things need to happen:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><span style=\"font-weight: 400;\">Your business CIO, executive leaders, department heads, all need the visibility and understanding to know where your users are not engaging with their technology.&nbsp;<\/span><\/li><li><span style=\"font-weight: 400;\">Your employees and customers, for whom we want to provide effortless experiences across any software to ensure adoption.&nbsp;<\/span><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img height=\"580\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image-1.png?w=1024&#038;h=580&#038;crop=1\" alt=\"\" class=\"wp-image-13467\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image-1.png 1266w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image-1.png?resize=300,170 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2022\/05\/image-1.png?resize=1024,580 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Tackle your entire digital strategy with WalkMe Enterprise<\/span><\/h1>\n\n\n\n<p><span style=\"font-weight: 400;\">WalkMe\u2019s latest product additions are going to completely change the way you think about enterprise user experience.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We&#8217;ve been developing our <a href=\"https:\/\/www.walkme.com\/glossary\/digital-adoption-platform\/\">digital adoption platform<\/a> for over 10 years. Through the work and feedback with our customers, we&#8217;ve been able to invent more and more functionalities and solutions to build a synergetic platform for tackling the entire digital strategy.\u00a0<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">We recently launched a full holistic solution of our digital adoption platform geared towards driving impact for organizations, called <\/span><b>WalkMe Enterprise<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">You can think about WalkMe as a glass layer on top of any application. With our new solution, we\u2019ve basically extended the glass layer on top of your workflows as well,&nbsp; connecting the workflow to the user, data action, and experience, to provide a great user experience.<\/span><\/p>\n\n\n\n<p><b>With our latest solution, we\u2019ve extended our digital adoption platform further and deeper into data and visibility. Now, you have everything you need to drive impact and business outcomes now.<\/b><\/p>\n\n\n\n<p><b>Want to learn more about WalkMe Enterprise? <\/b><a href=\"https:\/\/vimeo.com\/698650434\"><b>Watch my full keynote presentation at WalkMe Realize.<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"User adoption is the heart of success.&nbsp; I strongly believe that the path to digital success is heavily rooted within<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":13464,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7327,89,86],"tags":[201,97],"class_list":["post-13463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-adoption","category-digital-transformation","category-user-experience","tag-digital-adoption","tag-user-experience"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Software implementation with a user-first approach<\/title>\n<meta name=\"description\" content=\"Deliver a unified but personalized enterprise user experience, connecting employees to the business workflows. 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