{"id":12401,"date":"2021-08-17T12:59:23","date_gmt":"2021-08-17T12:59:23","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=12401"},"modified":"2022-07-13T09:42:25","modified_gmt":"2022-07-13T09:42:25","slug":"7-deadly-sins-of-hr-software","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/7-deadly-sins-of-hr-software\/","title":{"rendered":"7 deadly sins of HR software"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">HR software makes vows to your organization left and right.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It <em><strong>promises<\/strong><\/em> to enhance the employee experience, making filling out a survey feel like a trip to Disneyland.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It <strong><em>swears<\/em><\/strong> that it will optimize operational productivity and efficiency, keeping your backend running like a Swiss watch.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">It <strong><em>pledges<\/em><\/strong> to your organization that it will ensure data integrity and compliance in ways of which the CIA could only dream.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">HR software builds the hope of organizations only to have everything come crashing down when the time to implement and go live arrives.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The sins cannot continue to go unnoticed. Arm yourself with knowledge and learn how to repent against the 7 deadly sins of HR software.<\/span><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"font-size:45px\"><span style=\"font-weight: 400;\"><em>The 7 deadly sins of HR software<\/em><\/span><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #1 &#8211; Prideful UX<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Software vendors boast about their simple and streamlined user experiences. They take pride in their platforms and promise that your employees will instantly know the workflows like the backs of their hands.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Oh, but if only this were truly the case.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">How much longer must your people ask the same things:<\/span><\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p><em><span style=\"font-weight: 400;\">Where can I see how many vacation days I have left?<\/span><\/em><\/p><p><em><span style=\"font-weight: 400;\">How do I submit my quarterly review?<\/span><\/em><\/p><p><em><span style=\"font-weight: 400;\">Where can I see my payslip?<\/span><\/em><\/p><\/blockquote><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Questions such as these run like a broken record\u2014with endless repetition. They steal precious time from employees and from those the employees need to bother.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">(Not to mention the frustration that comes with each failed attempt at the process.)<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against prideful UX?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">There are two major paths your organization can take and luckily, both will lead to employee enlightenment.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The first is to utilize a <\/span><a href=\"https:\/\/www.walkme.com\/blog\/why-have-no-code-tools-become-so-popular\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">code-free editor<\/span><\/a><span style=\"font-weight: 400;\"> so you can customize proprietary and 3rd party applications as your organization sees fit. Proactively guide employees to complete any business process across single or multiple applications using strategically placed, personalized content, delivered at the moment of need.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The second is to <\/span><a href=\"https:\/\/www.walkme.com\/automate-workflows\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">automate<\/span><\/a><span style=\"font-weight: 400;\"> entire workflows with the click of a button, or via a brief conversation with a chatbot.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Skip the HR software ego and jump right into the action.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #2 &#8211; Wrath of the never-ending employee onboarding experience<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">As hybrid offices become a mainstay in the business world, HR departments are working tirelessly to build an employee experience that either mirrors or improves upon what was previously offered in the office.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Adding volumes of software in an attempt to accommodate and engage a global workforce can leave both veteran and new employees drowning in the flood of technology.<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/content\/the-state-of-digital-adoption-2021\/?&amp;camp=TL-HBR-state-of-DAP-2021&amp;sfcmpid=7014G000001GSBc\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">In a survey of over 500 executives<\/span><\/a><span style=\"font-weight: 400;\">, nearly half of the respondents\u2019 employees struggled when faced with multiple software applications to perform cross-functional business processes.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To suffer through a new application or workflow every month further delays the employee\u2019s time-to-competency and time-to-value.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against the wrath of the never-ending employee onboarding experience?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Provide your employees with their very own <\/span><a href=\"https:\/\/www.walkme.com\/blog\/wfh-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">digital onboarding guide and checklist<\/span><\/a><span style=\"font-weight: 400;\">. Implementing such a system means your employees will have clear goals with timelines that they can follow remotely while you track their progress.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Keep it quick and painless.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #3 &#8211; Gluttonous training and retraining and retraining\u2026<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">We tend to forget a large portion of what we learn, especially if it is not refreshed regularly in our minds. And when it comes to learning new software, many companies either leave their employees to fend for themselves, or believe they need to continuously train their employees in order to maintain a high standard of <a href=\"https:\/\/www.walkme.com\/blog\/digital-dexterity\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital dexterity<\/a>.<\/span><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p><span style=\"font-weight: 400;\">Adding a new application to the tech stack? <em>Requires training.<\/em><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Migrating to a different application? <em>Should definitely have some training.<\/em><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Software update? <em>Does it come with a manual?<\/em><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Changed a workflow? <em>Can we just get an email?<\/em><\/span><\/p>\n<\/div>\n\n\n\n<p style=\"font-size:22px\"><span style=\"font-weight: 400;\">Does this situation appear familiar?<\/span><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Employee Frustration can be Difficult to Diagnose\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/WvPJTdd-AqM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against gluttonous training and retraining?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Avoid the bottomless training buffet and <\/span><a href=\"https:\/\/www.walkme.com\/solutions\/use-case\/employee-onboarding-and-training\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">overcome the learning curve<\/span><\/a><span style=\"font-weight: 400;\"> by providing contextual support and guidance.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">By offering task-specific guidance to employees within their applications as they face each workflow in real-time, you remove the need for:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In-person training<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video conference training sessions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User guides the size of the Old Testament<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RETRAINING<\/span><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #4 &#8211; Lusting for visibility<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Your employees are active on a growing number of applications, and the more systems of record built into their workflows, the more disjointed their experiences become.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">How can you be sure that your employees are using the software as intended? How can you keep track of so many people at once?<\/span><\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p><b><i>The lust for software usage visibility emerges.<\/i><\/b><\/p><\/blockquote><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">The inevitable <\/span><a href=\"https:\/\/blog.hubspot.com\/service\/data-silos\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">data silos<\/span><\/a><span style=\"font-weight: 400;\">, multiplied with each new application, waste the time of employees as they try to locate answers within a sky-scraping tech stack\u2019s worth of software. These silos also hide crucial information from managers who scour enterprise platforms, searching for a source of truth to measure KPIs and evaluate progress.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Executives will get particularly excited over a clear, simple, and unifying dashboard that draws information about user engagement from multiple applications at once.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against the lust for visibility?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Build a <\/span><a href=\"https:\/\/www.walkme.com\/blog\/why-composability-is-key-to-business-agility\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">composable enterprise<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Imagine if each workflow within an app were a LEGO piece. Now take only the pieces your organization needs to use to build a rocket ship and leave the rest in the box for later.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Enacting a modular approach to tech stacks means minimizing clutter\u2014both visually and in terms of irrelevant data. It brings together all of the information that you and your employees need to see, connecting it in one streamlined interface.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Also, while constructing your masterpiece, it is an absolute must to integrate a <\/span><a href=\"https:\/\/www.walkme.com\/walkme-insights\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">data and analytics platform<\/span><\/a><span style=\"font-weight: 400;\"> that provides insights across applications. Together, these solutions will surely satisfy any stakeholder\u2019s desire for greater visibility.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #5 &#8211; Slothful compliance<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Every form, survey, or task that requires the engagement and input of an employee is an opportunity for failed or delayed compliance if not handled properly.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">How many times has your HR department sent out an email or Slack reminder to the company beginning with the words, \u201cDon\u2019t forget to\u2026\u201d?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Employees and managers put so much effort into their personal day-to-day performance that any additional requirement can feel like a nuisance and lead to an immediate rush of laziness.<\/span><\/p>\n\n\n\n<p style=\"font-size:22px\">[<span style=\"font-weight: 400;\">Based on a real scenario]<\/span><\/p>\n\n\n\n<pre class=\"wp-block-verse\"> <em>Receive an automated email from payment and benefits that I have not filled out my timesheet.<\/em>\n \u201cEh, I\u2019ll get to it later. It\u2019ll only take me a second.\u201d\n <em>One week passes.<\/em>\n <em>Receive a 2nd automated email from payment and benefits that I have not filled out my timesheet.<\/em>\n \u201cOh, right, I should do that soon.\u201d\n <em>Another week passes.<\/em>\n <em>Receive email from payment and benefits manager notifying me that I have not filled out my timesheet, the window to do so is closing tomorrow, and I will not be paid if I do not comply immediately.<\/em>\n \u201cOH NO! Okay, got it. Done.\u201d <\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against slothful compliance?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Have your employees look no further <\/span><a href=\"https:\/\/www.walkme.com\/walkme-workstation\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">than their own desktops<\/span><\/a><span style=\"font-weight: 400;\">. A notification system that sits on your employees\u2019 home screens can be used to engage with them at any time, just as long as their monitor is on.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Don\u2019t wait for them to open their email\u2014or one of the other 10 communication channels in which you may have invested\u2014to view important updates and tasks that require action. Send a push notification so that they can complete the process right then and there.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #6 &#8211; Greed and the failure to prove ROI<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><span style=\"font-weight: 400;\">\u201cCompany X used our platform and saved <\/span><b><i>$1 million in two months!<\/i><\/b><span style=\"font-weight: 400;\">\u201d<\/span><\/p><cite>&#8211; HR Software Vendor<\/cite><\/blockquote>\n\n\n\n<p><span style=\"font-weight: 400;\">A story like this can create unrealistic expectations for stakeholders involved in purchasing expensive HR software. They may choose to invest in a particularly well-known platform, believing that as soon as it is implemented there will be a shift of many magnitudes in the company.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">These miracles do occur now and then, but if a statistic like this can be achieved by one company using an application, it would be expected that others can reach the same level of success.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The ability to prove the ROI of your software investments can prevent other business leaders from viewing the HR department as a cost center.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A key factor in the process that is climbing to the top of executives\u2019 minds is the need to create clear, quantifiable goals whose progress can be measured with ease.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Once this is taken into account, is the failure to prove ROI the sin of the software itself, or that of the ones implementing and using the software?<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against greed and the failure to prove ROI?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Begin by <\/span><a href=\"https:\/\/www.walkme.com\/blog\/cio-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">defining success<\/span><\/a><span style=\"font-weight: 400;\"> for your organization. Each company will have varying definitions that should be specific to its needs and capabilities, so both internal and external communication are vital to selecting in which direction to steer the ship.<\/span><\/p>\n\n\n\n<p><\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:6849355352459362304?compact=1\" height=\"284\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe>\n\n\n\n<p><span style=\"font-weight: 400;\">Having a holistic understanding of management\u2019s employee strategies and their influence on your customer base will allow your organization to focus on the impact of your software investments.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The quickest path to success is by cultivating a <\/span><a href=\"https:\/\/www.walkme.com\/blog\/data-driven-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">data-driven culture<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Tally every achievement, take note of pitfalls along the way, and make the necessary adjustments to realize the value your HR software has to offer.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sin #7 &#8211; Envy of digital adoption<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">So many promises. Such high expectations. HR software gets you to believe that with it on your team, the sky\u2019s the limit.<\/span><\/p>\n\n\n\n<p style=\"font-size:24px\"><em>The classic story of envy:<\/em><\/p>\n\n\n\n<pre class=\"wp-block-verse\">That friend of yours who works at a competing company said they saw unbelievable results after adopting the latest and greatest HR software.\nYou present the software to your stakeholders, backed by all of the promises and references, and <em>they actually go for it<\/em>.\nEveryone has login credentials and there's a buzz of excitement in your department.\nDays, weeks, months pass and there is nothing to show for the massive dent you just put in the budget. But why?\nWhat did your friend\u2019s company do that yours didn\u2019t?\n<em>They mentioned something about a <\/em><a href=\"https:\/\/www.walkme.com\/glossary\/digital-adoption-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>digital adoption platform<\/em><\/a><em>\u2026could that be it?<\/em> <\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:26px\"><span style=\"font-weight: 400;\">How can you repent against the envy of digital adoption?<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">That will be covered in the weeks to come in our HR software miniseries: HR vs. HR Tech<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Subscribe to the WalkMe Blog. Trust me, you don\u2019t want to miss this.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"HR software makes vows to your organization left and right. It promises to enhance the employee experience, making filling out<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":12440,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89,658],"tags":[676,201,677,673,674,155,154,675],"class_list":["post-12401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","category-hr","tag-compliance","tag-digital-adoption","tag-failure-to-prove-roi","tag-hr-software","tag-hr-software-sins","tag-onboarding","tag-training","tag-visibility"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 deadly sins of HR software<\/title>\n<meta name=\"description\" content=\"HR software breaks promises left and right. 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