{"id":11736,"date":"2021-06-21T15:54:25","date_gmt":"2021-06-21T15:54:25","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=11736"},"modified":"2023-05-08T07:54:52","modified_gmt":"2023-05-08T07:54:52","slug":"hybrid-workforce-solutions","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/hybrid-workforce-solutions\/","title":{"rendered":"Why Hybrid Workforce Solutions Boost Employee Performance"},"content":{"rendered":"\n<p>The remote work paradigm brought about in 2020 and through 2021 has dramatically affected the workplace experience for employees around the globe. To adapt, many HR and IT departments have deployed hybrid workforce solutions aimed at simplifying and streamlining the employee experience.&nbsp;<\/p>\n\n\n\n<p>Before examining how HR and IT can use these solutions to design a better <a href=\"https:\/\/www.walkme.com\/glossary\/digital-workplace\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">digital workplace<\/a>, let\u2019s explore exactly why and how technology has such a big impact on <a href=\"https:\/\/www.walkme.com\/blog\/how-to-improve-employee-performance\/\">employee performance<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Technology\u2019s impact on the employee experience<\/strong><\/h2>\n\n\n\n<p>Though many companies may view software as a secondary concern, research has shown that software does have a growing influence on major employee metrics including:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Employee engagement<\/li><li>Employee productivity<\/li><li>Employee retention<\/li><li>Job satisfaction<\/li><\/ul>\n\n\n\n<p>There are several reasons why technology plays such a pivotal role in the employee experience.<\/p>\n\n\n\n<p>Sub-par technology makes it more difficult to perform day-to-day tasks, which can create <a href=\"https:\/\/www.walkme.com\/blog\/employee-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">software-related frustration<\/a>, inefficiencies, miscommunication, and more. Employees also recognize that <a href=\"https:\/\/www.pwc.com\/gx\/en\/services\/people-organisation\/publications\/workforce-of-the-future.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">automation<\/a> is on the rise and the majority want to learn and use new digital tools in the workplace.<\/p>\n\n\n\n<p>Perhaps the most striking statistics that illustrate the role of tech in the workplace come from a 2021 survey from <a href=\"https:\/\/www.workfront.com\/campaigns\/state-of-work\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Workfront<\/a>.<\/p>\n\n\n\n<p>Their survey, which focused on how COVID-19 changed digital work, discovered that:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>32% of workers have quit a job because their employer\u2019s technology was a barrier to their ability to do good work<\/li><li>49% of US workers said they would be likely to leave their current job if they become frustrated by the technology they use at work<\/li><li>More digital workers say digital technology is \u201cvery important\u201d for collaborating and doing their best work<\/li><li>Workers are relying more on technology to develop new ideas and to foster creativity and innovation<\/li><li>A company\u2019s out-of-date tech caused more workers to turn down a job than in a previous survey from early 2020<\/li><\/ul>\n\n\n\n<p>A company\u2019s technology tells employees how concerned the organization is with quality work and with the workforce. When a company pays little attention to its technology, it implies they treat employees and the business itself with a similar attitude.<\/p>\n\n\n\n<p>The data above highlights the stark changes in employees\u2019 attitudes toward technology that occurred in the past year\u2014it showed not only that people prefer the freedom and autonomy offered by remote working, it demonstrated that employees have little patience for outdated technology and work environments.<\/p>\n\n\n\n<p>To maximize employee performance and productivity, it is crucial to modernize both technology and the workforce experience.<\/p>\n\n\n\n<p><strong>How hybrid workforce solutions boost employee performance<\/strong><\/p>\n\n\n\n<p>While there are different ways to approach workplace digitization, one of the best is to work outwards from the employee experience\u2014and since the present and the <a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/what-executives-are-saying-about-the-future-of-hybrid-work\" target=\"_blank\" rel=\"noreferrer noopener\">future of wor<\/a><a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/what-executives-are-saying-about-the-future-of-hybrid-work\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">k<\/a><a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/what-executives-are-saying-about-the-future-of-hybrid-work\" target=\"_blank\" rel=\"noreferrer noopener\"> is hybrid<\/a>, it is crucial to build digital ecosystems that create a consistent digital experience, no matter from where teams are working.<\/p>\n\n\n\n<p>Here are a few tips to keep in mind when designing a hybrid, digital-first workplace:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Have IT and HR partner up to design a digital adoption plan<\/strong><\/h3>\n\n\n\n<p>First and foremost, it is important to form a strategic partnership between IT and HR.<\/p>\n\n\n\n<p>HR, after all, will be the department that communicates with workers, analyzes the employee experience, and redesigns the workplace.<\/p>\n\n\n\n<p>IT, however, will perform the technical aspects of workplace digitization, including everything from budgeting to software implementation to maintenance.<\/p>\n\n\n\n<p>Together, they can design an employee experience that will ideally remain consistent for both onsite and offsite workers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Learn about employees\u2019 day-to-day digital experiences and needs<\/strong><\/h3>\n\n\n\n<p>HR should collaborate closely with employees to understand their perspectives, particularly as they relate to digital technology.&nbsp;<\/p>\n\n\n\n<p>As we saw above, technology is playing an increasingly critical role in decisions related to employment.&nbsp;<\/p>\n\n\n\n<p>To gain insights into employees\u2019 needs, use employee surveys, <a href=\"https:\/\/www.digital-adoption.com\/technology-acceptance-model-questionnaire\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">technology acceptance model questionnaires<\/a>, feedback from managers, software interaction data, and any other relevant data sources. That information can then help HR and IT managers adopt the right software, provide relevant <a href=\"https:\/\/www.walkme.com\/glossary\/employee-training\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">employee training<\/a>, streamline onboarding, and more.<\/p>\n\n\n\n<p>Ultimately, these insights will help managers design a workplace that maximizes employee satisfaction and enables them to perform at their best.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Analyze and address each stage in the employee lifecycle<\/strong><\/h3>\n\n\n\n<p>The employee lifecycle begins with recruitment and onboarding, continues through engagement and performance improvement, then ends with offboarding.<\/p>\n\n\n\n<p>Technology plays a role in each stage of this life cycle, so it is important to adopt tools that optimize each stage in that journey.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/solutions\/use-case\/employee-onboarding\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Employee onboarding software<\/a> can be used during the initial stages of employment to simplify new hires\u2019 digital experiences, accelerate training, overcome learning barriers, and even decrease turnover.<\/p>\n\n\n\n<p>Likewise, employee training applications, such as <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">WalkMe\u2019s Digital Adoption Platform (DAP)<\/a>, can be used to increase software proficiency, automate technical support tasks, and more.<\/p>\n\n\n\n<p>By taking a data-driven approach to the employee experience\u2014and by incorporating employee feedback\u2014HR and IT can systematically design and optimize the employee experience from beginning to end.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Prepare for the future by adopting hybrid workforce solutions<\/strong><\/h3>\n\n\n\n<p>The data reviewed clearly shows that employees don\u2019t just prefer modern tools, they prefer remote-friendly workplaces. Study after study has confirmed this, and many organizations have come to understand this firsthand.<\/p>\n\n\n\n<p>Every workplace digitization strategy should be hybrid-first.<\/p>\n\n\n\n<p>It is important to implement software that can be used from any location. Ideally, employees should have the exact same tools and workflows whether they are working from home or working in the office. <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital adoption solutions<\/a> are a prime example of this software. They can be used to onboard, train, and support the workforce, no matter where they are located.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Digital-adoption-A-min_72643bf2.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"The remote work paradigm brought about in 2020 and through 2021 has dramatically affected the workplace experience for employees around<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":11737,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[359,89],"tags":[201,110,623,242,614,484,471],"class_list":["post-11736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management","category-digital-transformation","tag-digital-adoption","tag-digital-transformation","tag-digitalization","tag-hr","tag-hybrid-office","tag-it","tag-remote-work"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Hybrid Workforce Solutions Boost Employee Performance<\/title>\n<meta name=\"description\" content=\"To keep employees productive, many HR and IT 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