{"id":11633,"date":"2021-06-01T09:32:09","date_gmt":"2021-06-01T09:32:09","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=11633"},"modified":"2023-05-08T08:02:38","modified_gmt":"2023-05-08T08:02:38","slug":"geoconcept-catapults-cx-with-walkme","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/geoconcept-catapults-cx-with-walkme\/","title":{"rendered":"GEOCONCEPT Group Catapults CX with WalkMe"},"content":{"rendered":"\n

GEOCONCEPT Group is a company that helps businesses navigate in a big way. It provides customers with software solutions for geographical optimization. Its cartographic optimization technologies are unique and highly valuable, serving more than 1,500 clients in over 35 countries. In order to stand out in a crowded market, GEOCONCEPT Group decided to use WalkMe\u2019s Digital Adoption Platform<\/a>. Here\u2019s why.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

The main goal for partnering with WalkMe was to provide seamless customer onboarding<\/a> and an ongoing high-quality customer experience. With real-time guidance, automation, and customized engagement features, new customers could immediately reap the benefits of GEOCONCEPT Group\u2019s three innovative homegrown applications. These applications are specially designed to better equip field workers, like technicians, delivery professionals, and sales representatives. <\/p>\n\n\n\n

\u201cIn a time when customer satisfaction is key, we owe it to ourselves to offer our customers a solution that sets us apart from the competition,\u201d says Christine Daniaud-Galet, GEOCONCEPT Group\u2019s product and knowledge director.<\/p>\n\n\n\n

With WalkMe, there was a 40% increase in engagement, a 25% decrease in support requests, and an overall increase in usability.\u00a0<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u201cInstead of casting around to find an answer or calling GEOCONCEPT\u2019s support team to come to their aid, customers can click the WalkMe menu and run a keyword search,\u201d Christine Daniaud-Galet says. \u201cThis allows our customers to get answers in real-time right within the flow of work.\u201d<\/p>\n\n\n\n

You can learn more about GEOCONCEPT Group\u2019s experience with a Digital Adoption Solution, and read other DAP success stories here<\/a>.<\/p>\n\n\n\n

“WalkMe is a very powerful and rich solution. It\u2019s simple to configure for responsive results.” <\/p>

– Christine Daniaud-Galet Product & Knowledge Director, GEOCONCEPT Group<\/p><\/blockquote>\n\n\n\n

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