{"id":11285,"date":"2021-03-14T15:10:00","date_gmt":"2021-03-14T15:10:00","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=11285"},"modified":"2023-05-08T07:48:30","modified_gmt":"2023-05-08T07:48:30","slug":"how-to-explain-it-resilience-to-the-c-suite","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/how-to-explain-it-resilience-to-the-c-suite\/","title":{"rendered":"How to Explain IT Resilience to the C-Suite"},"content":{"rendered":"\n<p>Investments in IT resiliency are essential for any organizational resilience strategy. Earning executive buy-in for such investments, however, can be a challenge.<\/p>\n\n\n\n<p>The best way to earn support for IT resiliency plans is to establish a dialogue with other business leaders, understand their needs, and find a way to speak to those needs.<\/p>\n\n\n\n<p>At the same time, it also important for IT leaders, such as CIOs, to expand the scope of IT resilience beyond IT operations and include other aspects of organizational resilience, such as planning for the future of both the workplace and workforce.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">The COVID pandemic has highlighted the necessity for agility and resilience for business continuity. <br><br>Download the <a href=\"https:\/\/twitter.com\/constellationr?ref_src=twsrc%5Etfw\">@Constellationr<\/a>&#39;s report with insights from <a href=\"https:\/\/twitter.com\/FortuneMagazine?ref_src=twsrc%5Etfw\">@Fortunemagazine<\/a> 500 CIOs right now \u27a1\ufe0f <a href=\"https:\/\/t.co\/OSjotb1S01\">https:\/\/t.co\/OSjotb1S01<\/a><a href=\"https:\/\/twitter.com\/hashtag\/ThisIsDAP?src=hash&amp;ref_src=twsrc%5Etfw\">#ThisIsDAP<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/CIOpriorities2021?src=hash&amp;ref_src=twsrc%5Etfw\">#CIOpriorities2021<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/WalkMe?src=hash&amp;ref_src=twsrc%5Etfw\">#WalkMe<\/a> <a href=\"https:\/\/t.co\/MNt8a4vO5r\">pic.twitter.com\/MNt8a4vO5r<\/a><\/p>&mdash; WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/1331589971195686915?ref_src=twsrc%5Etfw\">November 25, 2020<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Organizational resilience, after all, depends on many other factors that extend beyond operational resilience, such as people, processes, and strategy.<\/p>\n\n\n\n<p>Below, we\u2019ll explore how IT leaders can define these concepts in a way that makes sense to other executives \u2013 and, as a result, gain support for initiatives that center around IT resiliency.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The anatomy of IT resilience<\/strong><\/h2>\n\n\n\n<p>The exact definition of IT resiliency often varies from person to person. This ambiguity can pose problems when holding a discussion about resiliency with other senior leaders.&nbsp;<\/p>\n\n\n\n<p>A good first step then is coming to a mutual decision as to what IT resilience means in the context of the organization:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Operational resilience<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/insights.sei.cmu.edu\/sei_blog\/2019\/11\/system-resilience-what-exactly-is-it.html\" target=\"_blank\" rel=\"noreferrer noopener\">System resilience<\/a>, as defined by Donald Firesmith at Carnegie Mellon, refers to how well a system \u201cprotects its critical capabilities from disruption caused by adverse events and conditions.\u201d<\/p>\n\n\n\n<p>Resiliency strategies focus on three controls:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Detection of adverse events and conditions<\/li><li>Response activities<\/li><li>Recovery of lost capabilities and assets<\/li><\/ul>\n\n\n\n<p>The most resilient systems are well-balanced and include the ability to detect, respond, and recover from adverse conditions or events.&nbsp;<\/p>\n\n\n\n<p>The model laid out by Firehouse is detailed and extensive \u2013 and from the perspective of IT operations, it is an exceptionally useful model to understand.<\/p>\n\n\n\n<p>However, <a href=\"https:\/\/www.walkme.com\/blog\/cio-responsibilities\/\" target=\"_blank\" rel=\"noreferrer noopener\">the responsibilities of the CIO are expandin<\/a>g beyond IT service management (ITSM).<\/p>\n\n\n\n<p>That is, many of today\u2019s CIOs are no longer just operational CIOs, they are transformational leaders who are heavily involved in <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital transformation<\/a>, <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational change<\/a>, and other strategic initiatives.<\/p>\n\n\n\n<p>It is important, therefore, to understand that IT is not just an operational function, but also a strategic one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Operational resilience vs. IT resiliency<\/strong><\/h3>\n\n\n\n<p>Since IT\u2019s role is evolving in the business, so too is the concept of IT resiliency. To compound matters, IT\u2019s role will often differ between organizations.<\/p>\n\n\n\n<p>IT leaders should begin by understanding how their department is viewed by the CEO and the C-suite as a whole.<\/p>\n\n\n\n<p>They can then bridge the gap between operational resilience and <a href=\"https:\/\/www.build-resilience.org\/organizational-resilience-framework.php\" target=\"_blank\" rel=\"noreferrer noopener\">organizational resilience<\/a>, which refers to an organization\u2019s comprehensive strategy for minimizing the impact of business disruptions.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/WalkMeInc?ref_src=twsrc%5Etfw\">@WalkMeInc<\/a> President <a href=\"https:\/\/twitter.com\/rephaelo1?ref_src=twsrc%5Etfw\">@rephaelo1<\/a> is also a start-up mentor. In his most recent Forbes article, he shares some universal tips for business leaders in building resilience.<a href=\"https:\/\/t.co\/NUX091BHZd\">https:\/\/t.co\/NUX091BHZd<\/a><\/p>&mdash; WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/1320400834195345408?ref_src=twsrc%5Etfw\">October 25, 2020<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Tying IT resiliency to organizational resilience can help IT leaders build better relationships with the C-suite, establish a common language with other senior leaders, and further align IT with other business functions.<\/p>\n\n\n\n<p>To better educate other leaders on the value of IT, <a href=\"https:\/\/www.gartner.com\/en\/information-technology\/insights\/business-value-of-it\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner<\/a> recommends crafting a \u201cvalue story\u201d that connects IT operations to business outcomes.<\/p>\n\n\n\n<p>The same strategy can work when tying IT resiliency to organizational resiliency.<\/p>\n\n\n\n<p>The question then arises \u2013 how can you create such a story?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The C-suite<\/strong><\/h2>\n\n\n\n<p>Every business leader has their own concerns and they each speak their own language. To create a story that they can relate to, it is necessary to understand those concerns and learn their language.<\/p>\n\n\n\n<p>Here are a few examples:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CHROs<\/strong><\/h3>\n\n\n\n<p>Employees\u2019 roles are changing significantly as a result of <a href=\"https:\/\/www.walkme.com\/glossary\/technology-driven-innovation\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">technology-driven innovation<\/a>.<\/p>\n\n\n\n<p>Chief Human Resource Officers (CHROs) are concerned about these shifting roles and how technology will affect the workforce.<\/p>\n\n\n\n<p>Employee agility, workforce skills, and digital literacy are all areas where CHROs and CIOs can collaborate.<\/p>\n\n\n\n<p>For instance, CIOs can help CHROs build workforce resilience through IT investments that cultivate digital self-reliance.&nbsp;<\/p>\n\n\n\n<p>Solutions such as <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">WalkMe\u2019s digital adoption platform (DAP)<\/a> incorporate self-service and automated guidance, which can help cultivate a culture that is more self-reliant and therefore more resilient.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CMOs<\/strong><\/h3>\n\n\n\n<p>Chief marketing officers (CMOs) are concerned with areas such as customer data, the customer experience, and how to best leverage emerging technologies to improve customer relations.<\/p>\n\n\n\n<p>They are also well aware of the fact that <a href=\"https:\/\/www.gartner.com\/en\/insights\/gartner-business-quarterly\/q4-2020\/the-secret-to-marketing-through-disruption\" target=\"_blank\" rel=\"noreferrer noopener\">customer behavior can change<\/a> rapidly from one day to the next.&nbsp;<\/p>\n\n\n\n<p>COVID-19, for example, dramatically shifted customers\u2019 attitudes and buying behaviors.&nbsp;<\/p>\n\n\n\n<p>Companies that were not prepared for the <a href=\"https:\/\/blog.adobe.com\/en\/publish\/2020\/03\/26\/how-covid-19-is-impacting-online-shopping-behavior.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">shift to online shopping<\/a> fared worse than those that were.<\/p>\n\n\n\n<p>Digital technology naturally played an enormous role in organizations\u2019 ability to stay resilient and operational during this crisis.&nbsp;<\/p>\n\n\n\n<p>As a result, conversations about IT resiliency can also revolve around topics such as IT agility and digital marketing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CFOs<\/strong><\/h3>\n\n\n\n<p>Chief Financial Officers (CFOs) are often concerned with efficiency, costs, and financial performance.<\/p>\n\n\n\n<p>They often view IT investments as expenditures, rather than investments that contribute to business outcomes.&nbsp;<\/p>\n\n\n\n<p>One way to shift this viewpoint is by demonstrating how the right IT technologies can minimize the financial impacts of <a href=\"https:\/\/change.walkme.com\/meeting-the-challenge-of-disruptive-change\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">disruptive changes<\/a> and adverse events.<\/p>\n\n\n\n<p>The global shift to remote working that occurred in 2020, for instance, was more easily handled by companies that had already invested in remote-friendly technologies, such as teleconferencing tools, cloud-based solutions, and <a href=\"https:\/\/www.walkme.com\/blog\/online-training-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">online training software<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Final thoughts<\/strong><\/h2>\n\n\n\n<p>IT\u2019s role is expanding making it more important than ever to incorporate technological strategies into the organization\u2019s overall resilience strategy.<\/p>\n\n\n\n<p>The best way to do this is by extending the scope of IT resilience beyond IT service delivery and maintenance. The IT of today plays a crucial role in every area of the business.<\/p>\n\n\n\n<p>By explaining the value of IT to other executives, CIOs and business leaders can establish a common language, align priorities, and, most importantly, invest in IT solutions that bolster the organization\u2019s ability to resist and recover from adversity.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Data-integrity-A_16643bf1.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"Investments in IT resiliency are essential for any organizational resilience strategy. Earning executive buy-in for such investments, however, can be<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":11288,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[389,301,484,545,157],"class_list":["post-11285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-cio","tag-digital-leadership","tag-it","tag-it-resilience","tag-leadership"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Explain IT Resilience to the C-Suite - WalkMe Blog<\/title>\n<meta name=\"description\" content=\"Investments in IT resiliency are crucial for any organizational resilience strategy. 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