{"id":11034,"date":"2021-02-15T14:28:45","date_gmt":"2021-02-15T14:28:45","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=11034"},"modified":"2023-05-08T07:52:47","modified_gmt":"2023-05-08T07:52:47","slug":"process-improvement","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/process-improvement\/","title":{"rendered":"5 Process Improvement Tips for the Digital Business"},"content":{"rendered":"\n<p>In business, one of the best ways to improve performance and efficiency is by taking a structured approach to process improvement.<\/p>\n\n\n\n<p>With the right steps, it is possible to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Boost overall productivity and performance of processes<\/li><li>Reduce inefficiencies and errors<\/li><li>Decrease employee frustration and improve the workplace experience<\/li><\/ul>\n\n\n\n<p>A solid method for process improvement can enhance an organization\u2019s financials and its overall success.<\/p>\n\n\n\n<p>Below, we\u2019ll look at a few ways to streamline business processes and how to realize some of the benefits mentioned here.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Process improvement tips for the digital business<\/strong><\/h2>\n\n\n\n<p>Here are a few techniques and tips to employ when improving business processes:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Understand business process management (BPM)<\/strong><\/h3>\n\n\n\n<p>Business process management (BPM) is a discipline dedicated to managing and optimizing business processes.<\/p>\n\n\n\n<p>BPM is further divided into a set of activities that include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Business process design (BPD)<\/li><li>Business process standardization (BPS)<\/li><li>Business process optimization (BPO)<\/li><li>Business process redesign (BPR)<\/li><\/ul>\n\n\n\n<p>Together, all of these activities are designed to help professionals:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Develop new business processes from scratch<\/li><li>Measure, analyze, and gain insight into the performance of those processes<\/li><li>Redesign and optimize those processes as needed<\/li><\/ul>\n\n\n\n<p>In recent years, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Business_process_management\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">BPM<\/a> has been combined with different methodologies, tools, and techniques, such as Kaizen, Six Sigma, and process mapping. Though there are several underlying strategies for managing business processes, these approaches all tend to follow the same general principles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Improve productivity with automation platforms<\/strong><\/h3>\n\n\n\n<p>Automation tools perform certain types of business tasks without the need for human oversight.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/glossary\/robotic-process-automation-rpa\/\" target=\"_blank\" rel=\"noreferrer noopener\">Robotic process automation (RPA)<\/a> represents one of the most recent examples of automation tools. An RPA can be configured to meet the needs of a business and perform tasks both simple and complex.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/hashtag\/Employees?src=hash&amp;ref_src=twsrc%5Etfw\">#Employees<\/a> don\u2019t need to fear robotic process <a href=\"https:\/\/twitter.com\/hashtag\/automation?src=hash&amp;ref_src=twsrc%5Etfw\">#automation<\/a>. They should be excited about the potential of this <a href=\"https:\/\/twitter.com\/hashtag\/technology?src=hash&amp;ref_src=twsrc%5Etfw\">#technology<\/a> to make their work more efficient, more interesting, and more productive than ever before.<a href=\"https:\/\/t.co\/ZLEGR1Za55\">https:\/\/t.co\/ZLEGR1Za55<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/RPA?src=hash&amp;ref_src=twsrc%5Etfw\">#RPA<\/a><\/p>&mdash; WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/1024383699331235840?ref_src=twsrc%5Etfw\">July 31, 2018<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>RPA solutions offer several benefits, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Reduced human error<\/li><li>Decreased labor costs<\/li><li>Improved speed and efficiency<\/li><li>Increased productivity and output<\/li><\/ul>\n\n\n\n<p>Today, RPA and related automation tools focus on relatively mundane, straightforward business tasks such as data entry, marketing automation, and other tedious workflows that require little to no human intervention.<\/p>\n\n\n\n<p>Over time, however, <a href=\"https:\/\/www.ibm.com\/blogs\/digital-transformation\/in-en\/blog\/cognitive-automation-101\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">cognitive automation<\/a> will become more common, allowing automation tools to perform tasks that have traditionally relied upon human judgment. Though it may seem like science fiction today, analysts suggest that when combined with cognitive technologies, RPAs can enable self-learning, autonomous decision-making, and more.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Simplify the employee experience<\/strong><\/h3>\n\n\n\n<p>Business processes are directly tied to employees\u2019 workflows and the employee experience \u2013 the more simple and efficient the process, the better the employee experience.<\/p>\n\n\n\n<p>On the other hand, when workflows are too convoluted and business processes too complex, employee engagement and productivity suffer.<\/p>\n\n\n\n<p>When focusing on the technical aspects of a business process, such as the steps involved and quantitative measures of performance, it is easy to ignore the human element. Yet the numbers and the employee experience are interdependent and one cannot be changed without affecting the other.<\/p>\n\n\n\n<p>For that reason, when improving business processes, it pays to connect with employees and understand how those processes affect the employee experience.<\/p>\n\n\n\n<p>After all, <a href=\"https:\/\/www.walkme.com\/blog\/hr-in-the-next-normal\/\" target=\"_blank\" rel=\"noreferrer noopener\">the employee experience<\/a> can affect:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Employee engagement and productivity<\/li><li>Turnover and retention rates<\/li><li>The employer brand<\/li><li>The workplace climate and culture<\/li><\/ul>\n\n\n\n<p>Ultimately, the employee experience impacts many of the same metrics used to measure business processes, so it is important to understand the role that employees themselves play in the performance of those operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Implement an employee upskilling program<\/strong><\/h3>\n\n\n\n<p>New business processes often involve the <a href=\"https:\/\/www.walkme.com\/blog\/software-implementation-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">implementation of new software<\/a> and workflows which, in turn, often require new employee skills.<\/p>\n\n\n\n<p>The modern workplace is undergoing <a href=\"https:\/\/www.walkme.com\/blog\/change-management-definition\/\" target=\"_blank\" rel=\"noreferrer noopener\">constant change<\/a> and evolution. To keep up with those shifts, employees must be continually reskilled and upskilled.<\/p>\n\n\n\n<p>An issue many organizations are coming to realize is that traditional approaches to <a href=\"https:\/\/www.walkme.com\/glossary\/employee-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee training<\/a> cannot handle the increased demand for new skills. Classroom training, for instance, is too costly, wasteful, and slow when compared to other, more modern training options.<\/p>\n\n\n\n<p>In the digital workplace, digital adoption platforms (DAPs), such as <a href=\"https:\/\/www.walkme.com\/digital-adoption-platform\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">WalkMe\u2019s DAP<\/a>, are much more practical and effective.<\/p>\n\n\n\n<p>These platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Provide in-app, <a href=\"https:\/\/www.walkme.com\/blog\/contextual-training-will-overtake-elearning-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">contextualized training<\/a>&nbsp;<\/li><li>Reduce learning curves through software walkthroughs and product tours<\/li><li>Allow trainers to create customized walkthroughs that meet the needs of their employees<\/li><li>Analyze users\u2019 software interactions to better understand their challenges and training needs<\/li><\/ul>\n\n\n\n<p>In short, using DAPs in conjunction with other training methods can help automate training efforts, simplify the employee experience and finally make it easier to adopt and improve new business processes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Build a digital-first business<\/strong><\/h3>\n\n\n\n<p>The digital revolution has been transforming the global economy for years, and it will continue to transform the world for years to come.<\/p>\n\n\n\n<p>To keep up in this digital-first marketplace, it is essential to embody a <a href=\"https:\/\/www.walkme.com\/blog\/carlos-pullen-ferreira-walkme-webinar\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital-first culture<\/a>.<\/p>\n\n\n\n<p>The virtual landscape, in other words, should become a cornerstone of any business process improvement effort.<\/p>\n\n\n\n<p>This means:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Building a digitally mature enterprise and a <a href=\"https:\/\/www.walkme.com\/glossary\/digital-workplace\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">digital-first workplace<\/a><\/li><li>Leveraging emerging technology to improve business processes and organizational performance<\/li><li>Integrating digital strategy with business strategy<\/li><li>Fusing digital into every aspect of the organization, from <a href=\"https:\/\/www.digital-adoption.com\/digital-workflows\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">digital workflows<\/a> to the employee experience to the customer experience<\/li><\/ul>\n\n\n\n<p>Today, the entire business world is built upon a foundation of technology, so any business process improvements should leverage digital solutions as much as possible.&nbsp;<\/p>\n\n\n\n<p>The more effectively an organization can adopt and integrate technology into its practices and strategy, the easier it will be to succeed \u2013 if not lead \u2013 in the years ahead.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Employee-productivity-A-min_1643bf27.png\"\/><\/a>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"In business, one of the best ways to improve performance and efficiency is by taking a structured approach to process<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":11051,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[89],"tags":[526,201,96],"class_list":["post-11034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-transformation","tag-business-process-management","tag-digital-adoption","tag-employee-training"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Process Improvement Tips for the Digital Business<\/title>\n<meta name=\"description\" content=\"In business, one of the best ways to improve performance and efficiency is by taking a structured approach to process improvement. 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