{"id":10553,"date":"2021-01-05T13:02:08","date_gmt":"2021-01-05T13:02:08","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=10553"},"modified":"2023-05-08T08:02:28","modified_gmt":"2023-05-08T08:02:28","slug":"digital-adoption-predictions","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/digital-adoption-predictions\/","title":{"rendered":"The Top 5 Digital Adoption Predictions for 2021"},"content":{"rendered":"\n

Nobody truly<\/em> possesses a crystal ball that sees into the future, but here at WalkMe, our passion is digital adoption. With a finger on the pulse of this growing category, we are thrilled to present our Top 5 Digital Adoption Predictions for 2021.<\/strong><\/p>\n\n\n\n

#1 Digital Adoption Platforms (DAP) will be used across organizations\u2019 entire tech stack <\/h2>\n\n\n\n

Gartner predicts<\/a> that, \u201cby 2025, 70% of organizations<\/strong> will use digital adoption solutions across the entire technology stack to overcome still insufficient application user experiences.\u201d
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While 2025 isn\u2019t so far away, we already see this prediction taking shape. More and more companies are turning to digital adoption platforms (DAPs)<\/a> for multiple use-cases within their companies.

Once seen primarily as a training tool for select applications, 2021 DAP is a holistic solution that can be applied from employee engagement and productivity to software tracking and analytics.<\/em><\/p>\n\n\n\n

#2 Digital Adoption Platform professionals will become a mainstream vocation<\/strong><\/h2>\n\n\n\n

The new role of DAP professionals is booming. As more companies are acquiring digital adoption solutions, they require the right folks to implement and create top-notch user experiences for both employees and customers.

Becoming a DAP professional<\/a> is far easier than it was even a year ago. As awareness of digital adoption spreads, the recent launch of WalkMe\u2019s Digital Adoption Institute<\/a> is helping to create a new generation of DAP professionals. The Institute offers different levels of certification, complete with a growing job board<\/a> highlighting international positions.

With DAP certification more accessible and talented individuals looking to change their career paths, 2021 will see a significant rise in DAP professionals.<\/em><\/p>\n\n\n\n

#3 Digital adoption will expand into diverse industries<\/strong><\/h2>\n\n\n\n

COVID-19 was an intense and unexpected global disruption. Industries like food, retail<\/a> and banking that traditionally catered to customers face-to-face, now had to accelerate their digital offerings to keep their doors open. The advent of new technology required internal and external users to acclimate – fast.

Moving into 2021, DAP will be a more sought after solution for businesses undergoing digital transformation and who need to make their software more accessible. <\/em> <\/p>\n\n\n\n

#4 Automation will be an an IT must<\/strong><\/h2>\n\n\n\n

According to the CIO Outlook for 2021 report<\/a>, IT departments are focused on implementing automation efforts within their organizations. As more employees are working remotely and IT departments have been stretched thin, automation technologies like DAP and robotic process automation (RPA) can streamline workflows and processes to empower employees and organizations alike.

CIOs and IT leaders have already started investing in automation efforts to ensure a more friction-less 2021.  <\/em><\/p>\n\n\n\n

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