{"id":10377,"date":"2020-12-22T10:46:44","date_gmt":"2020-12-22T10:46:44","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=10377"},"modified":"2020-12-22T10:46:44","modified_gmt":"2020-12-22T10:46:44","slug":"walkme-2020","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/walkme-2020\/","title":{"rendered":"WalkMe 2020: A Year Like No Other"},"content":{"rendered":"\n<p>2020 has been unlike any other year we\u2019ve experienced.<br><br>COVID-19\u2019s intense global impact is still being felt, and while there is a light at the end of the tunnel, individuals, <a href=\"https:\/\/www.walkme.com\/blog\/government-digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">governments<\/a> and businesses are indelibly changed.<br><br>Technology has been a guiding force, and here at WalkMe, we\u2019ve recalibrated and reimagined how to connect more people to DAP in 2020 and beyond.<br><br>A big thank you to our readers, customers and partners who remain curious and committed to WalkMe. We strive to be more innovative, service-oriented, and simply put, <strong>your support makes us better. <br><\/strong><br>Let\u2019s take a trip through WalkMe\u2019s 2020 whirlwind of year:&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Realize Live<\/h2>\n\n\n\n<p>Realize was slated to be WalkMe\u2019s first premiere digital adoption event &#8211; the venue was secured, the speakers lined up and registration was growing each day. Planned for months and set to take place in San Francisco on March 10-11th, the onset of COVID-19 turned Realize into WalkMe\u2019s first virtual digital adoption event, <a href=\"https:\/\/www.walkme.com\/blog\/realize-live-recap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Realize Live<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"WalkMe Realize Live - Interview with Dan Adika of WalkMe\" src=\"https:\/\/player.vimeo.com\/video\/397165825?h=5f7661e166&amp;dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Within a week, the WalkMe team hustled and created an online event that spanned across 8 time zones with over 3,000 digital adoption enthusiasts in attendance across multiple broadcasts. Live from both Tel Aviv and San Francisco, the level of coordination and determination to create a high-caliber and thought-provoking event was always at the forefront. Topics were changed to address the new realities of COVID-19, and respected industry leaders rose to the occasion with valuable insights on digital adoption and business continuity.<br><br>Realize Live set the tone for more <a href=\"https:\/\/www.linkedin.com\/pulse\/how-instead-canceling-our-event-we-took-online-rafael-sweary\/\" target=\"_blank\" rel=\"noreferrer noopener\">online events<\/a> to follow and raised the standard of how other fellow SaaS companies conducted virtual gatherings.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Workstation &#8211; WFH solution<\/strong><\/h2>\n\n\n\n<p>When COVID-19 struck, WalkMe sprang into action to offer customers <a href=\"https:\/\/www.walkme.com\/blog\/wfh-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">a solution<\/a> to the sudden shift to remote work. <br><a href=\"https:\/\/www.walkme.com\/knowledge\/walkme-workstation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Workstation<\/a> sits on employees\u2019 desktops and allows them to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>train and onboard within the flow of work<br><\/li><li>keep employees engaged and informed with timely company updates regardless of which application they are using<br><\/li><li>simplify self-service with customizable content hubs including automation capabilities that minimize the need to open an IT support ticket<br><\/li><li>gain visibility into software usage so management can understand how applications are being used, what needs improvement and how to maximize employee productivity and ease of use.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/03\/01-Pop-Up.png\" alt=\"\" class=\"wp-image-7756\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/03\/01-Pop-Up.png 800w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/03\/01-Pop-Up.png?resize=300,150 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>Workstation made such an impact that it was awarded the \u201c<a href=\"https:\/\/www.prnewswire.com\/news-releases\/walkme-receives-industry-recognition-for-ensuring-continuity-for-employees-during-the-pandemic-301156886.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Overall RemoteTech Solution of the Year<\/strong><\/a>\u201d by the Tech Breakthrough organization, a leading global market intelligence and recognition platform for today&#8217;s most competitive categories of technology. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Telehealth &amp; DAP<\/strong><\/h2>\n\n\n\n<p>WalkMe had the privilege to work closely with health organizations on the frontlines directly confronting COVID-19. As the telehealth industry grows and the need for digital solutions becomes more pressing, healthcare organizations are turning to DAP to accommodate users of all different ages and technological backgrounds. <br><br>Considering that <a href=\"https:\/\/www.euro.who.int\/en\/health-topics\/Health-systems\/health-workforce\/data-and-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">1 in 3 physicians are over the age of 55<\/a>, health systems and applications need to be easy to use. DAP streamlines software usage with clearly displayed instructions within the app and automated processes; allowing healthcare providers focus on what\u2019s really important &#8211; saving lives.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/3.jpg?w=1024&#038;h=618&#038;crop=1\" alt=\"\" class=\"wp-image-10284\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/3.jpg 1359w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/3.jpg?resize=300,181 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/3.jpg?resize=1024,618 1024w\" sizes=\"(max-width: 1359px) 100vw, 1359px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/blog\/walkme-for-user-adoption\/\" target=\"_blank\" rel=\"noreferrer noopener\">Modernizing Medicine<\/a>, a telehealth SaaS company, participated in the Forrester Total Economic Impact study (more on that later!) and reported that after implementing DAP, \u201c<em>There was a 50% reduction in calls for product support, which could result in a reduction of effectively eight in headcount.\u201d&nbsp; <\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Digital Adoption Platform (DAP) Professionals&nbsp;<\/strong><\/h2>\n\n\n\n<p>WalkMe has given rise to a new role within prestigious companies &#8211; <a href=\"https:\/\/www.walkme.com\/blog\/dap-professional\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Adoption Platform professionals<\/a>. These talented individuals own and manage WalkMe across their software ecosystems, and are pivotal to software rollouts and implementation, training and onboarding and user experience.<br><br>On July 28th and 29th, WalkMe hosted <a rel=\"noreferrer noopener\" href=\"https:\/\/www.walkme.com\/elm\/walkme-elevate\/\" target=\"_blank\">Elevate<\/a>, the first DAP professionals event that provided educational resources and celebrated the work that DAP professionals are pioneering each day.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:6696447279353651201\" height=\"750\" width=\"450\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Elevate also kicked off <strong>DAP Professionals Appreciation Day<\/strong> which will take place each year on July 29th. The annual event is meant to encourage <a href=\"https:\/\/www.walkme.com\/blog\/dap-professional\/\" target=\"_blank\" rel=\"noreferrer noopener\">DAP professional<\/a> visibility and recognize them either in person or via social media, for all the amazing work they do.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Digital Adoption Institute<\/strong><\/h2>\n\n\n\n<p>Since WalkMe takes the profession of DAP professionals so seriously, in August we launched the <a href=\"https:\/\/institute.walkme.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Adoption Institute<\/a>. Prior to the establishment of the Institute, only WalkMe customers and top tier consulting firms with established digital adoption practices could receive DAP certification from WalkMe.<br><br>Those interested in deepening their DAP knowledge, or individuals looking for a new career path, can choose from three certification focus areas that cover the spectrum of digital adoption &#8211; strategic, tactical, and technical. <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/institute.walkme.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img height=\"339\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.00.38.png?w=1024&#038;h=339&#038;crop=1\" alt=\"\" class=\"wp-image-10381\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.00.38.png 1905w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.00.38.png?resize=300,99 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.00.38.png?resize=1024,339 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.00.38.png?resize=1536,509 1536w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.00.38.png?resize=1900,631 1900w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<p>The Digital Adoption Institute features a <a href=\"https:\/\/institute.walkme.com\/jobsboard\/\" target=\"_blank\" rel=\"noreferrer noopener\">job board<\/a> where WalkMe aggregates the hottest DAP professional jobs in one place. The Institute also offers <a href=\"https:\/\/institute.walkme.com\/scholarship\/\" target=\"_blank\" rel=\"noreferrer noopener\">scholarships<\/a> for professionals who\u2019ve recently been furloughed or lost their jobs due to COVID-19. The future is shining bright as WalkMe\u2019s Digital Adoption Institute spearheads the educational training behind this innovative new profession.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CIOs 2020 and Beyond<\/strong><\/h2>\n\n\n\n<p>CIOs and IT leaders have seen a dramatic <a href=\"https:\/\/www.walkme.com\/blog\/cio-role\/\" target=\"_blank\" rel=\"noreferrer noopener\">evolution of their roles<\/a> this year. As more companies turn to tech solutions to deal with remote work realities, IT leaders are wearing different hats within organizations and playing more integral roles.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.walkme.com\/pages\/the-cio-outlook-2021\/?amp;eco=cio-report&amp;camp=cio-report&amp;abt1=7014G000001GKTXQA4\" target=\"_blank\" rel=\"noopener noreferrer\"><img height=\"679\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.08.58.png?w=1024&#038;h=679&#038;crop=1\" alt=\"\" class=\"wp-image-10384\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.08.58.png 1852w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.08.58.png?resize=300,199 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.08.58.png?resize=1024,679 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-22-at-11.08.58.png?resize=1536,1018 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>WalkMe wanted to tap into this new professional CIO landscape, and in partnership with Constellation Research, surveyed over 100 Fortune 500 CIOs culminating in the <a href=\"https:\/\/www.walkme.com\/pages\/the-cio-outlook-2021\/?eco=cio-report&amp;camp=cio-report&amp;abt1=7014G000001GKTXQA4\" target=\"_blank\" rel=\"noreferrer noopener\">C<em>IO Outlook for 2021 Report<\/em><\/a>. The comprehensive report released in November includes current and future CIO challenges and how <a href=\"https:\/\/www.walkme.com\/blog\/cio-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\">CIOs are defining success<\/a> as they enter 2021.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Forrester Total Economic Impact Study<\/strong><\/h2>\n\n\n\n<p>368% ROI equals how much ROI WalkMe yields when implemented. This impressive number comes from Forrester, a leading analyst firm, who performed a <a href=\"https:\/\/www.walkme.com\/pages\/forrester-tei-study\/?eco=TEI&amp;camp=TEI&amp;abt1=7014G000001GN5J\" target=\"_blank\" rel=\"noreferrer noopener\">Total Economic Impact (TEI) study<\/a>, a rigorous cost and benefit analysis of WalkMe\u2019s DAP.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/07\/Screen-Shot-2020-12-22-at-11.29.11-1-1-1024x475-1.png\" alt=\"\" class=\"wp-image-12255\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/07\/Screen-Shot-2020-12-22-at-11.29.11-1-1-1024x475-1.png 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/07\/Screen-Shot-2020-12-22-at-11.29.11-1-1-1024x475-1.png?resize=300,139 300w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Forrester interviewed four WalkMe customers, aggregated their experiences, and combined the results into a single composite organization. The study calculated the quantified effect of WalkMe DAP on a range of business needs.&nbsp;<br><br>Full of striking statistics, the Forrester TEI study concluded that the <strong>value of WalkMe continues to grow the more it is implemented<\/strong>. When companies invest more in a digital adoption strategy, their ROI and the value of DAP increases with time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Here&#8217;s to a healthy and happy 2021<\/h2>\n\n\n\n<p>It has been an eventful year to say the least. We are optimistic that through all the uncertainties, 2021 has some pleasant surprises in store for all of us.<\/p>\n\n\n\n<p><strong>Happy New Year!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"2020 has been unlike any other year we\u2019ve experienced.COVID-19\u2019s intense global impact is still being felt, and while there is<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":10390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,89],"tags":[],"class_list":["post-10377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news","category-digital-transformation"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WalkMe 2020: A Year Like No Other<\/title>\n<meta name=\"description\" content=\"2020 has been unlike any other year we\u2019ve experienced. 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