{"id":10324,"date":"2020-12-21T01:15:00","date_gmt":"2020-12-21T01:15:00","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=10324"},"modified":"2020-12-21T01:15:00","modified_gmt":"2020-12-21T01:15:00","slug":"cio-challenges","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/cio-challenges\/","title":{"rendered":"CIO Challenges and Agenda Items to Prioritize in 2021"},"content":{"rendered":"\n<p>For years, the <a href=\"https:\/\/www.walkme.com\/blog\/cio-role\/\">CIO\u2019s role has been evolving<\/a>, and as it has changed, so have the challenges CIOs face.&nbsp;<\/p>\n\n\n\n<p>In a 2013 survey by <a href=\"https:\/\/go.forrester.com\/blogs\/13-05-16-the_cios_role_in_business_transformation\/\">Forrester<\/a>, 30% of survey respondents felt that CIOs were the most important senior leaders in driving business transformation \u2013 rated even more important than CEOs.<\/p>\n\n\n\n<p>In the years that followed, research by other companies continued to reinforce this theme.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A 2020 survey from <a href=\"https:\/\/www.walkme.com\/blog\/cio-outlook\/\">Constellation Research in partnership with WalkMe<\/a> found that CIOs are pivotal to future-proofing and making their organizations more resilient.&nbsp;<br><\/li><li>A 2019 survey from <a href=\"https:\/\/resources.tdlogicalis.com.au\/the-changing-role-of-the-cio-report\">Logicalis<\/a> stated that 43% of CIOs were being measured by their contribution to revenue growth<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>A 2020 survey from <a href=\"https:\/\/www.walkme.com\/blog\/cio-outlook\/\">Constellation Research in partnership with WalkMe<\/a> found that CIOs are pivotal to future-proofing and making their organizations more resilient.&nbsp;<br><\/li><li>A 2019 survey from <a href=\"https:\/\/resources.tdlogicalis.com.au\/the-changing-role-of-the-cio-report\">Logicalis<\/a> stated that 43% of CIOs were being measured by their contribution to revenue growth<\/li><\/ul>\n\n\n\n<p>While changes such as these may be welcome for some CIOs, they also open up new challenges and obstacles.<\/p>\n\n\n\n<p>Below, we\u2019ll explore a few of the challenges facing the modern CIO and how to overcome them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key forces shaping the modern IT landscape<\/strong><\/h2>\n\n\n\n<p>The PwC report cited above highlighted many of the complexities that are driving what they call \u201cthe digital divide.\u201d<\/p>\n\n\n\n<p>On the one hand, we have forces that increase business needs and expectations, such as increased rate of business change and growing consumerism.&nbsp;<\/p>\n\n\n\n<p>On the other hand, we have forces that decrease IT responsiveness, such as the digital skills gap and outdated IT operating models.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_583591807-1.jpg\" alt=\"\" class=\"wp-image-10330\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_583591807-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_583591807-1.jpg?resize=300,88 300w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>Trends such as these are directly linked to a number of other factors that are driving transformation in the business landscape itself. PwC cites its own 20<sup>th<\/sup> CEO survey to indicate the biggest challenges and concerns of the c-suite, which include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The speed of technological change<\/li><li>Changing consumer behavior<\/li><li>The availability of key <a href=\"https:\/\/www.walkme.com\/blog\/5-critical-employee-skills\/\">employee skills<\/a><\/li><li>Uncertain economic growth<\/li><\/ul>\n\n\n\n<p>Matters such as these result in, among other things, the need to rethink the role of the CIO and the IT function.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CIO challenges and agenda items to prioritize in 2021<\/strong><\/h2>\n\n\n\n<p>Constellation&#8217;s <a href=\"https:\/\/www.walkme.com\/pages\/the-cio-outlook-2021\/?eco=cio-report&amp;camp=cio-report&amp;abt1=7014G000001GKTXQA4\" target=\"_blank\" rel=\"noreferrer noopener\">CIO Outlook for 2021: Business ROI at Scale<\/a>, surveyed 100 Fortune 500 CIOs  to better understand what CIOs are facing come 2021<br><br><strong>Remote work<\/strong> According to the survey, CIOs are tasked with supplying the needed digital tools to a dispersed workforce. As 2021 approaches, <a href=\"https:\/\/www.walkme.com\/glossary\/hybrid-office\/\" target=\"_blank\" rel=\"noreferrer noopener\">hybrid offices<\/a> will most likely take shape meaning a combination of employees working both from the office and at home.\u00a0 To navigate this new terrain CIOs will have to continue investing in the right software and to accommodate employees.\u00a0<\/p>\n\n\n\n<p><strong>Self-service enablement <\/strong>Being out of the office means that employees have less immediate IT support, with CIOs citing that they will need to invest in more automation efforts and guidance for users. Using a full solution like a <a href=\"https:\/\/www.walkme.com\/glossary\/digital-adoption-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Adoption Platform (DAP)<\/a> can alleviate this challenge by automating processes, providing in-app guidance and providing analytics and visibility into where technology isn\u2019t being properly utilized.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img height=\"560\" width=\"1024\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-17-at-17.43.50.png?w=1024&#038;h=560&#038;crop=1\" alt=\"\" class=\"wp-image-10327\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-17-at-17.43.50.png 1970w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-17-at-17.43.50.png?resize=300,164 300w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-17-at-17.43.50.png?resize=1024,560 1024w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/Screen-Shot-2020-12-17-at-17.43.50.png?resize=1536,841 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>PwC names several important changes that must take place in order for IT to meet the changing needs of the business world:<\/p>\n\n\n\n<p><strong>IT must become a board agenda item.<\/strong> The board must take responsibility for technology governance, guide IT, and oversee critical IT functions, according to the <a href=\"https:\/\/www.pwc.co.za\/en\/publications\/king4.html\">King IV<\/a> report. Organizations\u2019 governing bodies, in other words, must take a more hands-on approach to technology, rather than relegating IT and the CIO to a back-office support function.<\/p>\n\n\n\n<p><strong>IT\u2019s role must expand to adapt to the new demands placed upon it.<\/strong> IT\u2019s traditional functions, such as maintaining IT systems and services, will remain. Over time, however, organizations\u2019 expectations of and reliance on technology will increase. To keep up with those demands, CIOs must adopt operating models that are more flexible and agile.<\/p>\n\n\n\n<p><strong>The CIO mandate must change.<\/strong> As mentioned, CIOs must be willing to adapt to IT\u2019s changing role in the workplace. Yet this is easier said than done. PwC, for instance, says that CIOs must transform from support executives to <a href=\"https:\/\/www.walkme.com\/blog\/strategic-cio\/\">strategic business leaders<\/a>, add value and business growth to their priorities, become entrepreneurial innovators, and embrace agility, among other things.<\/p>\n\n\n\n<p>Gartner, also cited above, makes several specific recommendations that CIOs can follow in 2021:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Today&#39;s <a href=\"https:\/\/twitter.com\/hashtag\/customers?src=hash&amp;ref_src=twsrc%5Etfw\">#customers<\/a> don\u2019t just prefer digital, they demand it. The Gartner CIO Agenda, 2021 shows 76% of CIOs reported increased demand for new <a href=\"https:\/\/twitter.com\/hashtag\/DigitalProducts?src=hash&amp;ref_src=twsrc%5Etfw\">#DigitalProducts<\/a> &amp; services as a result of COVID-19. Read on: <a href=\"https:\/\/t.co\/5jzjWoflzI\">https:\/\/t.co\/5jzjWoflzI<\/a> <a href=\"https:\/\/t.co\/jT9PzpxQP7\">pic.twitter.com\/jT9PzpxQP7<\/a><\/p>&mdash; Gartner (@Gartner_inc) <a href=\"https:\/\/twitter.com\/Gartner_inc\/status\/1332361086549549057?ref_src=twsrc%5Etfw\">November 27, 2020<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p><strong>Redirect resources.<\/strong> According to Gartner, the highest-performing enterprises know that \u201cdisruption isn\u2019t the exception to the rule, it is the rule.\u201d Despite the financial hardship caused by COVID-19, the firm\u2019s survey showed that top performers expect to increase funding in <a href=\"https:\/\/www.walkme.com\/glossary\/digital-innovation\/?t=21&amp;camp=walkme-blog\">digital innovation<\/a>. They further suggest that the companies that have already increased their funding will be 2.7 times more likely to be top performers.<\/p>\n\n\n\n<p><strong>Remodel operations.<\/strong> More than half of CIOs in the Gartner survey claimed that the speed of their supply chains declined. Supply chain resilience, therefore, should become a top priority for those companies whose supply chains were disrupted. Innovative use of digital technology, Gartner says, is one way that CIOs can improve supply chain speed and resilience.<\/p>\n\n\n\n<p><strong>Go where customers are.<\/strong> Around three out of four CIOs saw customer demand shift as a result of the pandemic, and most expect that demand to increase in 2021. To keep up with \u201cdigitalizing customers,\u201d CIOs should invest more in areas such as customer-facing technology, <a href=\"https:\/\/www.walkme.com\/blog\/digital-customer-experience\/\">digital interactions and experiences<\/a>, and overall customer engagement.<\/p>\n\n\n\n<p><strong>Focus on digital business acceleration.<\/strong> Gartner\u2019s final recommendation echoes many of the sentiments covered above. Namely, many CIOs report that other business leaders are making more frequent high-value strategic requests, as opposed to tactical IT investment requests.<\/p>\n\n\n\n<p>In an interview with WalkMe, CIO of Red Hat, Mike Kelly drew a direct line between digital transformation and strategic value for his organization. He said, &#8220;Our job as leaders is to deeply understand what our business model is, how it works, how efficient it is, and then\u00a0<a href=\"https:\/\/www.walkme.com\/content\/forrester-total-economic-impact-spotlight\/?camp=TL-Red-Hat-Spotlight&amp;sfcmpid=7014G000001uJkG\" target=\"_blank\" rel=\"noreferrer noopener\">introduce and leverage technologies<\/a>, and get everybody rallied around adopting them in a way that helps mitigate any issues associated with that.&#8221;<\/p>\n\n\n\n<p>Gartner\u2019s suggestion: focus on <a href=\"https:\/\/www.walkme.com\/blog\/what-is-organizational-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational culture<\/a> and future-proofing the workforce. Implementing changes such as these may certainly be a challenge, but Gartner also frames these shifts as an opportunity for CIOs to play a major role in accelerating <a href=\"https:\/\/www.walkme.com\/glossary\/digital-transformation\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital transformation<\/a> and, ultimately, adding more value to the organization.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Change-Management-A-min_8643bf07.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"For years, the CIO\u2019s role has been evolving, and as it has changed, so have the challenges CIOs face.&nbsp; In<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":10333,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[483,89],"tags":[500,486,501,321],"class_list":["post-10324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cio-it","category-digital-transformation","tag-cio-challenges","tag-cio-outlook","tag-cio-report","tag-cios"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CIO Challenges and Agenda Items to Prioritize in 2021<\/title>\n<meta name=\"description\" content=\"For years, the CIO\u2019s role has been evolving, and as it has, CIO challenges also change. 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