{"id":10229,"date":"2020-12-09T13:47:06","date_gmt":"2020-12-09T13:47:06","guid":{"rendered":"https:\/\/www.walkme.com\/blog\/?p=10229"},"modified":"2023-05-08T07:59:32","modified_gmt":"2023-05-08T07:59:32","slug":"cio-responsibilities","status":"publish","type":"post","link":"https:\/\/www.walkme.com\/blog\/cio-responsibilities\/","title":{"rendered":"What Qualities Do CIOs Need to Lead?"},"content":{"rendered":"\n<p>Technology is playing an increasingly central role in organizational strategy and performance, and, as a result, CIO responsibilities have evolved.<\/p>\n\n\n\n<p>In the modern enterprise, IT departments have become core drivers of business value. While CIOs and their teams were once considered a strictly technical department, that <a href=\"https:\/\/www.walkme.com\/pages\/the-cio-outlook-2021\/?eco=cio-report&amp;camp=cio-report&amp;abt1=7014G000001GKTXQA4\" target=\"_blank\" rel=\"noreferrer noopener\">role has shifted<\/a> to a more strategic one.<br><br>According to the <a href=\"https:\/\/www.walkme.com\/pages\/the-cio-outlook-2021\/?eco=cio-report&amp;camp=cio-report&amp;abt1=7014G000001GKTXQA4\" target=\"_blank\" rel=\"noreferrer noopener\">CIO Outlook 2021 Report<\/a> of 100 Fortune 500 CIOs, more than half of CIOs believe that they will have more influence across their organizations in 2021. Those surveyed reported that their impact will be greater felt in the areas of customer experience, operations, innovation, and post-pandemic relief strategies.&nbsp;<\/p>\n\n\n\n<p>Below, we\u2019ll look at how CIOs\u2019 responsibilities are adjusting to today\u2019s fast-paced, digital-first world.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How CIO responsibilities are changing in the digital age<\/strong><\/h2>\n\n\n\n<p>Many organizations are realizing that in order to become <a href=\"https:\/\/www.walkme.com\/blog\/digital-adoption-leads-to-digital-leadership\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital leaders<\/a> and digital-first organizations, technology must become a priority within the organization.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.walkme.com\/glossary\/digitization\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digitization<\/a>, disruptive innovation, and digital transformation are behind many of today\u2019s <a href=\"https:\/\/www.walkme.com\/blog\/5-types-of-organizational-change\/\" target=\"_blank\" rel=\"noreferrer noopener\">organizational changes<\/a>, so it makes sense that CIOs must play a more central role in the organization.<\/p>\n\n\n\n<p>However, this does not merely mean deploying and maintaining new tools and systems. It also means fully adopting technology, leveraging that technology to create new forms of value, and using it to create a competitive advantage.<\/p>\n\n\n\n<p>Here are a few areas where CIOs can partner with other business leaders and use their technical expertise to add more value to the organization:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">We live for data \ud83d\udc4a The latest <a href=\"https:\/\/twitter.com\/constellationr?ref_src=twsrc%5Etfw\">@constellationr<\/a> report reveals industry benchmarks, challenges &amp; priorities for IT leaders right now. <br><br>Deliver business ROI at scale \u27a1\ufe0f <a href=\"https:\/\/t.co\/efzC8IeXQI\">https:\/\/t.co\/efzC8IeXQI<\/a><a href=\"https:\/\/twitter.com\/hashtag\/ThisIsDAP?src=hash&amp;ref_src=twsrc%5Etfw\">#ThisIsDAP<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/Fortune500?src=hash&amp;ref_src=twsrc%5Etfw\">#Fortune500<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/CIOpriorities2021?src=hash&amp;ref_src=twsrc%5Etfw\">#CIOpriorities2021<\/a> <a href=\"https:\/\/t.co\/CXmWEjTCM2\">pic.twitter.com\/CXmWEjTCM2<\/a><\/p>&mdash; WalkMe (@WalkMeInc) <a href=\"https:\/\/twitter.com\/WalkMeInc\/status\/1329069410993065984?ref_src=twsrc%5Etfw\">November 18, 2020<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p><strong>Digital and organizational strategy.<\/strong> In the modern economy, digital strategy and organizational strategy go hand-in-hand. In many instances, digital capabilities and innovations actually fuel an organization\u2019s growth and its ability to compete. Since digital strategies depend on digital technology, it is only natural that digital leaders, such as CIOs, contribute to these endeavors.<\/p>\n\n\n\n<p><strong>Digital transformation.<\/strong> <a href=\"https:\/\/www.walkme.com\/solutions\/use-case\/digital-transformation\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Digital transformation<\/a> refers to the use of digital technology to enable new digital capabilities, create new forms of business value, and enhance organizational performance. Naturally, successful digital transformation depends heavily on the effective use and adoption of digital technology. CIOs and their teams, therefore, must be ready and able to lead those efforts.<\/p>\n\n\n\n<p><strong>Digital adoption.<\/strong> <a href=\"https:\/\/www.walkme.com\/blog\/what-is-digital-adoption\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital adoption<\/a>, in the context of the workplace, refers to the integration of technology into the work environment and employees\u2019 use of that technology to its fullest extent and for its intended purpose. CIOs and IT leaders must work closely with other departments, such as HR, to ensure that their organizations can adopt new tools and use those systems to fuel digital initiatives.<\/p>\n\n\n\n<p>In short, we are witnessing <a href=\"https:\/\/www.walkme.com\/blog\/digital-leadership\/\" target=\"_blank\" rel=\"noreferrer noopener\">the rise of digital leadership<\/a> \u2013 the idea that digital technology and digital leaders must play a pivotal role in driving a business forward.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Qualities CIOs need to lead<\/strong><\/h2>\n\n\n\n<p>Since CIO responsibilities are changing, they will also need to acquire new skills and capabilities to be successful.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_128018483-2.jpg\" alt=\"\" class=\"wp-image-10232\" width=\"463\" height=\"337\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_128018483-2.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_128018483-2.jpg?resize=300,219 300w\" sizes=\"auto, (max-width: 463px) 100vw, 463px\" \/><\/figure><\/div>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-02-11-gartner-predicts-by-2021--cios-will-be-as-responsible\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner<\/a> has even suggested that CIOs will be responsible for culture change as chief HR officers in 2021. The reason for this, claims Gartner, is that culture can accelerate digital transformation and CIOs can \u201creinforce a desired culture through their technology choices.\u201d<\/p>\n\n\n\n<p>While every business is different and will place different requirements on its CIO, there are a few traits that can help IT leaders drive better business outcomes:<\/p>\n\n\n\n<p><strong>A business-oriented mindset.<\/strong> Since CIO responsibilities are expanding to include business initiatives, it is crucial that IT leaders learn to think in business terms, not IT management. As senior executives who help to create business value, CIOs must therefore adopt mindsets that revolve around business strategy, financial data, management, and other generalized business functions.<\/p>\n\n\n\n<p><strong>Leadership.<\/strong> Leadership is a nuanced term that carries different connotations for different people, and there are certainly many diverse styles of leadership. However, the bottom line for <a href=\"https:\/\/enterprisersproject.com\/article\/2020\/8\/cio-role-how-pandemic-changed\" target=\"_blank\" rel=\"noreferrer noopener\">CIOs as leaders<\/a> is that they must be willing to stand up and take ownership of a broader range of projects, initiatives, and programs.&nbsp;<\/p>\n\n\n\n<p><strong>People skills.<\/strong> Communication and other soft skills are mandatory for every manager and leader. As IT becomes more integrated within the organization, it becomes increasingly important for IT leaders to be able to communicate effectively with other departments, leaders, and managers. People skills, after all, have a direct impact on employee morale, engagement, and productivity, among other things.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_688441591-1.jpg\" alt=\"\" class=\"wp-image-10235\" srcset=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_688441591-1.jpg 1000w, https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/12\/shutterstock_688441591-1.jpg?resize=300,199 300w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong>Agility.<\/strong> Today\u2019s business world moves quickly, and many companies are recognizing the importance of business agility and <a href=\"https:\/\/www.digital-adoption.com\/workforce-agility\/?t=21&amp;camp=walkme-blog\" target=\"_blank\" rel=\"noreferrer noopener\">employee agility<\/a>. It is equally important, however, for digital leaders to think and move quickly. That ability will enable IT departments to respond efficiently to changing circumstances, which will, in turn, improve the organization\u2019s agility.<\/p>\n\n\n\n<p><strong>Creativity and vision.<\/strong> For years, disruptive innovation has fueled change in the marketplace. That innovation has catapulted the most creative companies to success, while less innovative companies have fallen behind or, in some cases, become obsolete. Since the economy is evolving more rapidly with each passing year, it could even be argued that creativity is not only advantageous, it is essential for companies that want to stay competitive.<\/p>\n\n\n\n<p>Above all, CIOs must be willing to commit to their new role, not just as IT managers, but as business leaders.&nbsp;<\/p>\n\n\n\n<p>In the years ahead, we can expect to see even more digital transformation across the entire global economy. IT leaders, therefore, should fully embrace their new responsibilities. Those that do will stand a much better chance of helping their organizations become digital leaders.<\/p>\n\n\n\n<a href=\"javascript:;\" class=\"popup-threefields m-element-hidden j-initiator j-paid_post_feature\" id=\"imgpng\" form-type-id=\"imgpng\"><img decoding=\"async\" class=\"initiator-image\" src=\"https:\/\/www.walkme.com\/blog\/wp-content\/uploads\/sites\/2\/2023\/04\/Change-Management-A-min_8643bf07.png\"\/><\/a>\n","protected":false},"excerpt":{"rendered":"Technology is playing an increasingly central role in organizational strategy and performance, and, as a result, CIO responsibilities have evolved.<span class=\"moretag\">&#8230;<\/span>","protected":false},"author":246,"featured_media":10238,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mobile_image_id":0,"tablet_image_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[483,89],"tags":[389,321],"class_list":["post-10229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cio-it","category-digital-transformation","tag-cio","tag-cios"],"acf":{"__coauthors":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How CIO Responsibilities Are Changing in the Digital Age<\/title>\n<meta name=\"description\" content=\"Technology is playing an increasingly central role in organizational strategy and performance, and, as a result, CIO responsibilities have evolved.\" \/>\n<meta name=\"robots\" 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